Wanted a simple app for customer support.
As co-founder Allan Branch explains, the company needed something simple enough for the whole team to use without having to “learn” the software, but powerful enough to keep their customer service personal as they grew.
We want to make the decision as easy as possible, so we’ve put together some info that’ll help you decide which option is best for you.
1. Groove is easier than Zendesk
Tired of having to struggle your way through clunky and complex Zendesk user guides, trainings, implementation plans, dashboards, macros, triggers and all sorts of features you never use?
With Groove, you won’t have to. All you see when you log in is your simple inbox:
Your Groove inbox updates in real-time, so you don't have to keep refreshing to see new emails.
You’ll get awesome core features like simple automation, canned replies and reporting, without having to navigate a maze of features you don’t need.
And if you ever want to enhance Groove beyond the core help desk, you can do that with over 25+ integrations, baked right into Groove.
2. Groove is more personal for your customers
You love your customers.
And Groove makes it easy to show it.
Your customers will never have to go through a login portal to get help, or try to dig through their email for a ticket number.
Groove looks and feels exactly like email to your customers:
No corporate-looking templates, and no annoying auto-responses clogging up their inbox every time they send a reply to one of your emails.
Just the simple, personal experience of regular email.