Increase Customer Happiness at Scale

A Shared Inbox is a specially designed Inbox that allows multiple team members to seamlessly manage email that comes in to one Inbox.

This is amazing for support and sales teams that need to all manage incoming conversations, and Groove comes with some very specific features to handle multiple users, such as:

• Powerful collaboration: Private internal notes, @mentions and collision detection which stops team members from working on the same conversation.
• Fast and powerful: Conversation states, Email templates, and tagging make managing conversations a breeze.
• Automations: Groove includes a powerful Rule engine that allows you to automate actions based on conditions you set.
• Conversation history: Easily see the full audit trail on a conversation of who has worked on it and what has happened on it.
• Team management: Easily manage access to each user with their own login to the Inbox and grant permissions for what they can and can’t access.
• Reporting: Easily track the performance of your team members and the team as a whole, with deep reporting.

Extremely secure. Each year we go through stringent security & compliance audits to meet the necessary requirements to host your emails from Google and other partners to ensure your data meets all highest security standards.

Gmail is built for one specific individual accessing there email, and has no team focused features. With Groove, you get to benefit from powerful collaboration features like private notes, @mentions and collision detection which stops team members from working on the same conversation.

In addition, we have a bunch of handy features like conversation states that and powerful tools like email templates to use to answer similar incoming questions with just a few clicks - best of all, this includes a full audit trail to see who has worked on what with full history for that customer.

A Shared Inbox that includes a host of features built to optimise team collaboration and team efficiency can save your team hours in a week.

Once team members are up and running, the workload of incoming conversations is easily split between team members with no time lost on team members working on the same things.

Best of all, with Groove includes a host of features that increase the team productivity (email templates, rules and workflows, etc...) which saves teams huge amounts of time.

Yes! We have a powerful, customizable Knowledge Base!

Yes! We have native apps for both iOS and Android that include all the powerful features that you have on the web based version.

When you sign up, our onboarding workflow assists you in getting your mailbox setup and inviting team members which takes just a minute or two (it’s only a few clicks).

If you do need any help in the setup, or want to chat to someone to make sure your account is setup correctly our support team is available Mon-Fri and are more than happy to help!

Yes! You Can Easily add Live Chat to your website or app with our customizable widget. With our Live Chat, you get all the powerful features of the Shared Inbox, with a few specific features for Live Chat (like round robin and bots!).

Yes, we have a completely customizable website widget that includes:

• A easy contact form which funnels conversations to your Shared Inbox.
• Direct access to your Knowledge Base on every page of your site.
• Live Chat if you want customers to have direct access to your team.