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Build better customer experiences with Groove

Everything you need to convert, support, and delight your customers.

What you can do with Groove

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Collaborate on conversations

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Deliver instant answers

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Chat with your customers

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Find your VIPs

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Integrate your favorite tools

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Collaborate on conversations

Private Notes: Collaborate behind the scenes with notes that only you and your team can see.

Assignments: By assigning conversations to specific teammates, it’s always clear who is responsible for what.

Statuses: Know where every conversation stands by marking it as Open, Snoozed, or Closed.

Collision detection: Easily see if a teammate is already replying to a conversation to avoid embarrassing double replies.

New Conversations: Send customer emails or log phone call conversations.

Customer Profiles: See the full history of every customer at a glance, without having to search.

Deliver instant answers
Chat with your customers
Find your VIPs
Integrate your favorite tools

“With Groove’s help, we’ve seen a 20% decrease in support volume, a 46 minute faster response time and our happiness score is up to 89%.”

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What you can do with Groove

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We're here every step of the way making sure you and your team deliver standout customer experiences easily with Groove.

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Training Webinars and Demo’s

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Learn from our Blog

Become a customer experience expert with our blog posts, guides and ebooks.

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