What you can do with Groove
Collaborate on conversations
Deliver instant answers
Chat with your customers
Find your VIPs
Integrate your favorite tools
Private Notes: Collaborate behind the scenes with notes that only you and your team can see.
Assignments: By assigning conversations to specific teammates, it’s always clear who is responsible for what.
Statuses: Know where every conversation stands by marking it as Open, Snoozed, or Closed.
Collision detection: Easily see if a teammate is already replying to a conversation to avoid embarrassing double replies.
New Conversations: Send customer emails or log phone call conversations.
Customer Profiles: See the full history of every customer at a glance, without having to search.
“With Groove’s help, we’ve seen a 20% decrease in support volume, a 46 minute faster response time and our CSAT score is up to 89%.”
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We're here every step of the way making sure you and your team deliver standout customer experiences easily with Groove.
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