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Simple Help Desk Software

Delight your online customers with awesome, personal support.

More than 8,000 businesses use Groove to manage their customer support.


The best ticketing system for teams.

Collaborate on all your customer emails, social media posts, live chats and calls together in one helpdesk.

Ticket Management in Groove

Works With Email Turn Gmail, Outlook, or any other email software into your team’s customer service help desk with Groove’s easy email integration. Read more

Data-Driven Support Measure your team’s performance and stay on top of the most important online customer support metrics. Read more

Totally Customizable Enhance your Groove help desk with free add-ons like the Knowledge Base and Support Widget, or choose from valuable third-party integrations. Read more

Deliver 24/7 support with a Knowledge Base.

And watch support requests dwindle as your customers help themselves.

Examples of Groove Knowledge Base Software

As seen in…


A breath of fresh air for customer support

A help desk on every page of your site (or app)

Our support widget lets your customers get help when they need it most.


We’ve partnered with Olark for live chat.

We spent a long time looking for the very best live chat software to integrate with Groove. We’re proud to say that we’ve found it in Olark, and more than 10,000 businesses agree. Our partnership with Olark adds live chat seamlessly into your Groove support widget.

Allan loves Groove. Here’s why…

We’ve tried everything, from Gmail on up to the enterprise level products. Nothing felt right until we found Groove.

Allan Branch of Less Accounting
More customer stories

The Best Help Desk Software For Small Businesses

8,000 teams trust Groove to help them manage online customer support.

Everything-you-need Everything You Need Groove gives you everything you need for delivering 24/7 self-service support or making it easy for customers to contact you online, anytime.

Third-party-integrations Third-Party Integrations Enhance your help desk with free integrations to awesome apps like Slack, HipChat, Zapier and more.

How-groove-compares How Groove Compares See how we stack up against Zendesk, Desk, Freshdesk and a regular email inbox.

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