Never leave a customer hanging!
No agents online
Have your bot let your customers know that no agents are online, grab their message, and inform them that an agent will reply as soon as they come online.
Busy agent bot
Use bots to welcome your customers, grab their email address, and let them know an agent is on their way.
Set up a bot to let customers know if their message is outside office hours and when to expect a reply.
Email continuation when the customer drops offline
Keep the conversation going via email even if customers drop off Live chat.
Give customers options to reach you.
Let users decide if they want to search your Knowledge base, start a chat, or send an email.
Offer immediate access to start a conversation with your team.
Ask customers to submit a contact form with more details regarding their request.
Present your Knowledge base as a first stop for customer questions.