“Streamlining our support has been invaluable to our small business. Countless hours saved with Groove.”

G2 User

G2 User

“The first helpdesk that we actually got traction on in our company.”

Sam Parr

Sam ParrCEO & Founder of The Hustle

“Thanks to our easy to use in-app Knowledge Base, our team isn't wasting time on repetitive questions anymore.”

Capterra User

Capterra User

Organize everything in one place

Groove makes it easy to collaborate and use all your tools in one place:

  • Connect your Gmail or forwarded email to your Shared Inbox
  • Stay in the loop with notifications in Slack
  • Connect your Shopify or Stripe account
  • Stay on top of your social media conversations with Facebook & Twitter integrations
Everything in inbox

10,000 small businesses have already made the switch.

Equip your team to solve customer issues, faster

Whether you have a team of 5 or 50, Groove keeps everyone on the same page so nothing slips through the cracks.

Assignments

Assignments

By assigning conversations to specific team members, it’s always clear who is responsible for what.

Private Notes

Private Notes

Add internal notes to your conversations to have private discussions with your teammates.

Collision Detection

Collision Detection

Easily see if somebody is already replying to a conversation to avoid embarrassing double replies.

@mentions

@mentions

Quickly @mention a teammate to bring them in the loop.

Jared Morris, Customer Success Manager

“With Groove, we've seen a 20% decrease in support volume, a 46 minute faster response time and our happiness score is up to 89%.”

Jared Morris, Customer Success Manager

Save time with automations

Our automations get rid of the busywork so you can pay more attention to your customers.

  • Speed up your workflow with Rules
  • Organize conversations through Tags
  • Keep answers to common questions with Email Templates
  • Use Folders to create custom views for certain types of conversations
Inbox

Centralized dashboard to Track KPI’s

Simple, intuitive reporting to help you and your team get better at support.

  • Inbox & performance metrics
  • Team analytics
  • Conversation insights
  • Unlimited reporting history
Reporting
Inbox app

Mobile ready when you hit the road

Collaborate with your team and reply to emails wherever you are.

10,000 small businesses have already made the switch.

Supercharge Groove with powerful integrations

Groove connects with hundreds of apps to supercharge your team's workflow.

See all integrations
Curly linesIntegrations

The simple way to manage support

Everything you need to keep things organized and make your team more productive

Customer History

Customer History

See the full support history of every customer at a glance, without having to search.

Assignments

Assignments

By assigning conversations to specific teammates, it’s always clear who is responsible for what.

Statuses

Statuses

Know where every conversation stands by marking it as Open, Snoozed or Closed.

Reporting

Reporting

Stay on top of the most important online customer support metrics.

Private Comments

Private Comments

Collaborate behind the scenes with comments that only you and your team can see.

Collision Detection

Collision Detection

Easily see if a teammate is already replying to a conversation to avoid embarrassing double replies.

25+ Integrations

25+ Integrations

Integrate with the tools your team knows and loves like Slack, Zapier, and many more.

Email Templates

Email Templates

Keep answers to common questions at your fingertips to easily insert them into conversations.

Rules & Automation

Rules & Automation

Speed up your workflow by using rules to automatically route new conversations.

10,000 small businesses have already made the switch.