The shared inbox for when you outgrow email.

In the beginning, email is fine for support, but as you grow it becomes impossible to keep track of everything and manage your team. Email doesn’t scale, but luckily Groove does.

Shared Inbox

Everything in one place

No matter how you talk with your customers (email, social media, chat, or the phone), easily keep track of it all in our intuitive dashboard.

"To our customers, our support looks and feels just like email. They don’t know the difference. But for our customer support agents, Groove gives us all the features we need to give awesome customer support."

Less Accounting

Allan Branch
Founder of Less Accounting

Integrations

Team collaboration like never seen before

Assignments

By assigning conversations to specific team members, it’s always clear who is responsible for what.

Private Notes

Add internal notes to your conversations to have private discussions with your teammates.

Collision Detection

Easily see if somebody is already replying to a conversation to avoid embarrassing double replies.

@mentions

Quickly @mention a teammate to bring them in the loop.

Jared Morris

With Groove's help, we've seen a 20% decrease in support volume, a 46 minute faster response time and our happiness score is up to 89%.

Jared Morris,
Customer Success Manager, BuySellAds

Streamline your support

Our automations get rid of the busywork so you can pay more attention to your customers.

  • Speed up your workflow with Rules
  • Organize conversations through Tags
  • Store answers to common questions with Canned Replies
  • Use Folders to create custom views for certain types of conversations

"Groove is so tight. Seriously. Groove’s auto-replies, tagging method, canned responses, and many other features are game changers."

The Hustle

The Hustle

Shared Inbox

Taking out the guesswork

Stay on top of the most important metrics to help you manage your team.

Mobile ready when you hit the road

Our app gives you the full power of Groove on-the-go. You’ll find all the features you love from Groove’s web app on the mobile app:

  • View, reply, and forward messages
  • Add notes
  • @Mention colleagues
  • Create, edit, and add tags to conversations
  • Change assignee
  • Collision detection
Download on the App StoreGet it on Google Play

Coming Soon

Groove Mobile App

Seamlessly integrate with the apps you already use

Groove connects with hundreds of apps to simplify your team's workflow.

See all integrations
GitHub
Slack
Twitter
Messenger
Stripe
Trello
Mailchimp
Asana
Shopify
Jira Software
Facebook

The simple way to manage support

Everything you need to keep things organized and make your team more productive.

Customer History

Customer History

See the full support history of every customer at a glance, without having to search.

Assignments

Assignments

By assigning conversations to specific teammates, it’s always clear who is responsible for what.

Statuses

Statuses

Know where every conversation stands by marking it as Open, Snoozed or Closed.

Reporting

Reporting

Stay on top of the most important online customer support metrics.

Private Comments

Private Comments

Collaborate behind the scenes with comments that only you and your team can see.

Collision Detection

Collision Detection

Easily see if a teammate is already replying to a conversation to avoid embarrassing double replies.

25+ Integrations

25+ Integrations

Integrate with the tools your team knows and loves like Slack, Zapier, and many more.

Canned Replies

Canned Replies

Keep answers to common questions at your fingertips to easily insert them into conversations.

Rules & Automation

Rules & Automation

Speed up your workflow by using rules to automatically route new conversations.

Mobile

Mobile

You’ll find all the features you love from Groove’s web app on the mobile app.

Customize Groove with our API

Adapt Groove to your specific use-cases with our full-featured API.

Learn More

10,000 companies and 50,000 people build better customer experiences with Groove

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