Everything you need to support your customers.

Best features no matter what package you choose, so you can provide the most awesome personal customer service.

Starter

15/month /agent

Free 15-day trial

Plus

25/month /agent

Free 15-day trial

Account features



 StarterPlusPro
Channels/mailbox 1 5 25
30+ Integrations 0 Unlimited Unlimited
Reporting data retention 30-day limit All time All time
Teams None None Unlimited
API Access
Satisfaction ratings
Workflows / Rules / Automation
Custom profile
@Mentions
Internal notes
Canned replies
SSO/SAML Coming Soon
HIPAA Coming Soon
Hubspot, Salesforce & Jira integrations Coming Soon
SMS & Whatsapp Coming Soon

Email management



 StarterPlusPro
Advanced formatting
Attach files
Auto Bcc
Auto reply
Bulk actions
Collapsible threads
Create new conversations
Custom folders
Delete conversations
Email forwarding
Email signatures
Forward individual conversations
Forward out of Groove
Keyboard Shortcuts
Merge conversations
Move between inboxes
Multi-Channel
Multiple inboxes
Open tracking
Outgoing SMTP settings
Phone conversations
Search
Snooze
Spam filtering
Starred searches
Tags
Undo Send
Unified inbox view
Webhooks

Customer Insights



 StarterPlusPro
Contact details
Customer History

Team Collaboration



 StarterPlusPro
Agent availability
Assignments
Inbox permissions
Update conversations via email
Agent permissions
Agent profile photos
Email notifications
Collision detection
Agent Statuses

Reporting



 StarterPlusPro
Reporting retention 30-day limit Unlimited Unlimited
Conversations reporting
Productivity reports
Happiness reports
Company report

Other



 StarterPlusPro
Live chat
Mobile
No email branding
KB features


 Standard
Knowledge basesUnlimited
Remove branding
SEO settings
Opengraph settings
Insights / AI / BotComing Soon
Custom domain
1-Click SSL
API Access
Branding


 Standard
Set your own colors
Font selection
Logo upload
Custom menu links
Custom Favicon
Custom backgrounds
Mobile Ready Themes
SEO Meta descriptions
Open Graph Image
Remove branding
Article creation


 Standard
ArticlesUnlimited
Categories
Comprehensive WYSIWYG editor
Featured Articles
Embed Images
Embed Videos
Article Tags
Related articles
Article attachments
Article sorting
Reporting


 Standard
Knowledge base performance
Article insights
Search report
Article suggestions
Other


 Standard
Password protection
IP Restriction
Google Analytics
Custom JS
Powerful search
Ratings

10,000 companies and 50,000 people build better customer experiences with Groove

CloudAppShopifyHubspotAT&TAppSumoKeen.ioUnsplashMetalab3DRAtlassian Statuspage

No credit card requiredTry Groove for free