Small Business Help Desk Software
Turn support tickets into amazing customer experiences.
Share the workload by assigning tickets to other agents or groups.
Collaborate behind the scenes with notes that only you and your team can see.
Know where every ticket stands by marking it as Open, Pending or Closed.
Support multiple brands or support addresses from the same dashboard with unlimited mailboxes.
Forward emails to third parties for collaboration, while keeping everything in one place.
Set up rich-text-friendly signatures that your whole team can use.
Merge duplicate tickets to avoid having to manage multiple threads on the same issue.
See the full support history of every customer without having to search.
Keep mailboxes separated among agents with customizable privacy settings.
Attach photos or documents up to 19.5MB by dragging them right into the ticket.
Batch ticket changes to avoid having to repeat the same action over and over.
Help your team tackle the most important problems first by assigning ticket priorities.
Make editable notes about each customer to keep next to all of their tickets.
Keep detailed notes of phone conversations for easy reference and follow-up.
View data from your CRM, billing software, internal CMS or any other third-party app.
Apply custom SMTP settings to your Mailbox to keep records on your own server.
Forward an email from your personal inbox into Groove to automatically create a ticket.
Respond to email notifications from your personal inbox, and Groove will update the ticket.
Automate your workflow by setting rules for incoming tickets.
Organize tickets or tag them for future reference, just like you do with email.
Let your customer know that you’ve received their email with automatic replies.
Break your team into smaller groups to better delegate ticket responsibilities.
See who else is working on the same ticket to avoid duplicate responses.
Make your workflow move faster with shortcuts for common actions.
Keep the best answers to common questions at your fingertips, and easily insert them into any ticket.
A contact widget that always puts support within reach
There when your customers need it, out of the way when they don’t.
The contact widget suggests answers as your customers search.
Our partnership with Olark lets you deliver live chat support, right from Groove.
The contact form widget can be installed on any page of your site or app.
Installs with a copy/paste of a single line of code.
Personalize with custom branding and HTML/CSS.