Why our customers choose Groove vs Freshdesk

Over 70,000 users trust Groove as a simple Freshdesk alternative. According to them, our help desk is easier to use, quicker to set up, and provides a way better experience for your customers.

Groove Inbox
Capterra User Review

"Groove is as easy as sending an email. Other services had decent functionality at a good price, but when we tested it from a customer's perspective, it didn't feel like a good solution. They require too many steps."

Capterra User Review

What makes Groove different

Groove is the simpler alternative to Freshdesk. Customers continue to choose us over Freshdesk, noting these seven differences as reasons why.

Groove is easier than Freshdesk

We stripped away all the clutter and clunky design elements so you can focus on providing personal customer support as your business grows.

Groove's intuitive dashboard makes it easy for team members to organize, prioritize, and solve customer problems—without losing a personal touch.

Watch a demo

"I just don’t need or want all the fluff that comes in a full-blown help desk package. I don’t have the time or inclination to figure that out."

Capterra User Review

Capterra User Review

Inbox

Groove is more personal for your customers

Your customers will never have to go through a login portal to get help or dig through their email for a ticket number.

Groove looks and feels like a normal email to your customers: No corporate-looking templates, and no annoying auto-responses clogging up their inbox every time they send a reply to one of your emails.

They experience the simple, personal experience of regular email—while Groove has your back, empowering you with every feature needed to delight your customers.

"Groove is 500% better. Seriously. It looks like a personal email, not a ticket. It’s definitely a game changer."

The Hustle

The Hustle

Groove is more personal

Groove is more affordable than Freshdesk

Here’s a comparison of Freshdesk vs. Groove using both of our mid-level plans. Groove’s pricing is lower, which means you can afford to grow your customer service team and tools without overspending.

"We tried other help desks. They included too many features and just ended up being expensive overkills for us. Nothing felt right until Groove."

Todd Levesque - Co-Founder and Designer at Lolly Labs

Todd Levesque
Lolly Labs

  • 1 agent
  • 3 agents
  • 5 agents
  • 10 agents
Groove
  • $19/mo
  • $57/mo
  • $95/mo
  • $190/mo
Freshdesk
  • $35/mo
  • $105/mo
  • $175/mo
  • $350/mo
Savings
  • $192/year
  • $576/year
  • $960/year
  • $1,920/year

Groove’s automations are not complicated

No confusing technical jargon. No robotic ticket numbers. Groove's simple automations—like routing, tagging, and canned replies—save you time right out of the box.

As your company grows, these flexible settings make it easy to change or add new workflows to fit your needs.

"We're free to work on our business instead of babysitting the help desk software. For the few times we've needed support, their team knows what they're talking about. That's always refreshing."

G2 User Review

G2 User Review

Automations

Groove’s Knowledge Base is included for free

Our competitors consider a Knowledge Base an afterthought or an add-on—clearly, they've never run support with a lean team.

Groove's Knowledge Base is included in every plan—at no extra cost—so you can immediately take the pressure off your inbox. Plus, our interactive widget enables you to surface it on every page of your site.

Build out your entire content management system with Groove—create new articles, categorize different topics, control SEO settings, adjust themes, images, colors, and so much more.

Knowledge Base Overview

"Whenever we start getting the same question more than a few times, we just turn the answer into a Knowledge Base article. It’s saved us a ton of time."

Statuspage

Steve Klien
Co-Founder @Statuspage

Knowledge Base & Widget

Groove’s integrations are free to connect

All our integrations are completely free to connect—no extra charge. The most common tools our customers add to the inbox include:

  • Twitter
  • Facebook
  • Shopify
  • Mailchimp
  • Slack

See all Groove's integrations

"Groove is a turnkey solution that allows us to focus on serving our users instead of building unnecessary custom tools."

G2 User Review

G2 User Review

Software Integrations

Groove’s reporting makes sense for lean teams

No smoke and mirrors here. Our reports aren't meant to impress C-level execs—they're built for taking action and driving growth through world-class customer service.

Track and improve CSAT, response time, and agent performance. Gather customer feedback, busiest times, and conversation trends to build a better product and a mightier customer support team.

"What we loved about Groove is that we didn’t have to choose between simplicity and functionality. It gave us everything we needed."

Chris Spilka – CEO and Co-Founder of Handscode

Chris Spilka
CEO and Co-Founder @Handsoncode

Reporting

The best Freshdesk alternative: Make the right choice

We don’t think the “best” customer support software exists. Rather, we believe each business has different needs that require different solutions. Here are some resources to help you make the right choice.

10 E-commerce Customer Service Tools That Will Grow With Your Business

Choosing Help Desk Software for Your Small Business

A guide to finding the right tool for your growing team and busting the myth of “best.”

Read more
Zendesk vs Freshdesk vs Groove: 3 Real Questions Answered

Zendesk vs Freshdesk vs Groove: 3 Real Questions Answered

Using real customer questions as our guide, we compare Groove to Zendesk and Freshdesk.

Read more
Groove Demo Video

Groove Demo Video

Take a tour of all the features in Groove. Explore the Inbox, Knowledge Base, and Reporting in detail.

Read more

Don't take our word for it

See what some of our 70,000+ users from across the globe have to say.

"I recommend Groove to many people over ZenDesk. I love the simplicity and ease of use."

Splendies

Splendies

"My job is much more efficient with Groove, and the data has shown a 35% increase in productivity."

G2 User Review

G2 User Review

"Groove is 500% better. Seriously. Way better than ZenDesk. It looks like a personal email, not a ticket. It’s definitely a game changer."

The Hustle

The Hustle

"I just don’t need or want all the fluff that comes in a full-blown help desk package. I don’t have the time or inclination to figure that out."

Capterra User Review

Capterra User Review

"Zendesk is one of those products that I think grew too fast and just didn't think about the user experience at all. Because it feels like something out of the late nineties. It's so painful. Groove was like a breath of fresh air."

Josh Kohlbach

Josh Kohlbach Rymera

"Groove’s workflow just made sense, compared to the insane amount of do-it-yourself setup you had to do with Zendesk. We're free to work on our business instead of babysitting the help desk software. For the few times we've needed support, their team knows what they're talking about. That's always refreshing."

G2 User Review

G2 User Review

"We were looking to get out of our inbox as we scaled. To make sure things didn’t slip between the cracks, we needed a ticketing system. Zendesk was both expensive and a bit heavier than what we were looking for."

G2 User Review

G2 User Review

"Zendesk wasn't as simple as it should be. It was really hard to set up the knowledge base and really hard to understand the flow of tickets. It was taking too much time to figure it out. We were losing business and customers were upset. So we went with Groove to keep it simple."

Josh Pather Photo Booth International

"Groove makes it so much easier to connect with my customers, to provide support, to increase sales, and to limit the amount of people who stop paying for my services."

Capterra User Review

Capterra User Review

"What we loved about Groove is that we didn’t have to choose between simplicity and functionality. It gave us everything we needed."

Chris Spilka

Chris Spilka CEO and Co-Founder @Handsoncode

"Unlike some of the other software we tried, Groove wasn't bloated with dozens of features we'd never use. As a small/medium sized company, Groove's ticket inbox and Knowledge Base worked well. Multiple members of the support team were able to assign tickets, leave notes, change ticket status, etc. Plus, I love being able to merge tickets and see customer info on the sidebar."

G2 User Review

G2 User Review

"To our customers, our support looks and feels just like email. They don’t know the difference. But for our customer support agents, Groove gives us all the features we need to give awesome customer support."

Allan Branch

Allan Branch Founder @Less Accounting

"We appreciate the simplicity, the ease of setup, and the experience our customers have using Groove. Other services we've looked into may have decent functionality at a good price, but when we tested it from a customer's perspective, it didn't feel like a good solution. Other companies require too many steps. Groove is as easy as sending an email."

Capterra User Review

Capterra User Review

"We tried products like Freshdesk, Intercom, and Hubspot. They included too many features and just ended up being expensive overkills for us. Nothing felt right until Groove."

Todd Levesque

Todd Levesque Lolly Labs

"Groove is a turnkey solution that allows us to focus on serving our users instead of building unnecessary custom tools."

G2 User Review

G2 User Review

"Whenever we start getting the same question more than a few times, we just turn the answer into a Knowledge Base article. It’s saved us a ton of time."

Steve Klien Co-Founder @Statuspage

"We love answering our customer's emails via Groove. It's so user friendly and I love the helpful blog posts!"

Parabo Press

Parabo Press

"KB has been invaluable to us. Our users can easily find answers to many questions without needing to wait for a response from us."

Chris Sees Co-founder and CEO @The Hoxton Mix

What's next?

Migrate your tickets to Groove

If you’re coming to Groove from another helpdesk, we’ll show you how to import all your customer tickets.

Download our guide

Start your free Groove trial

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