Inside Groove

Get to know who’s behind Groove and the mission that drives us

Letter from our CEO

The why behind Groove

A lot of people ask me why we bothered to build Groove.

It’s a fair question. There are plenty of options out there for support software.

But the problem was that none of the options were right for me.

My small business was using Gmail to keep up with support emails, and we were struggling. Email is built for communication, not collaboration. With four employees trying to use the same support email inbox, our team’s work was a huge burden to track. A ton of stuff was slipping through the cracks.

Our customers weren’t happy, and neither were we.

So I looked for a better solution.

Unfortunately, what I found was that the help desk software on the market was way more than our small business needed.

Packed with features that I’d never use, the help desks I tried were all cluttered and overwhelming.

That’s why I started Groove.

Groove is a simple tool for growing small businesses that helps your team deliver personal customer support. We built it with a minimal feature set that anyone can use, and we left out everything else.

No clutter. No complexity. No extra features to confuse and overwhelm you.

I’m proud to say that Groove is the product that I wish existed back when I was looking for the perfect small business support software. And I’m also proud that our 8,000+ customers agree.

Whether you’re ready to move on from email, or you’re fed up with complicated help desk software, I hope you’ll give Groove a try. I’m confident that you’ll love it.

And if, for any reason, you don’t think that Groove is the best way for your small business to handle customer support — if it doesn’t make your team more productive and your customers happier — then you won’t pay a penny.

Give it a shot, and email me at alex@groovehq.com to let me know what you think.

Alex's signatureCEO, Groove

P.S. If you’d like to join 150,000+ readers and learn more about our experiences as a small business — and get free lessons to help you on your own path to growth — check out the Groove blog.

The Groove Team
6

Years in business

16

Team members

13

Cities

5

Continents

8,000+

Customers

The team

Our growing remote team

Alex Turnbull
Alex Turnbull
Founder, CEO

Newport, RI, USA
Matt Beedle
Matt Beedle
Engineering

Malta
Lesley Yarbrough
Lesley Yarbrough
Head of Support

Denver, CO, USA
Serg Nesterov
Serg Nesterov
Engineering

St. Petersburg, Russia
Marcin Bunsch
Marcin Bunsch
Head of Engineering

Kraków, Poland
Jared Scheel
Jared Scheel
Engineering

Nashville, TN, USA
Glenn Roberts
Glenn Roberts
Engineering

Melbourne, Victoria, Australia
Lisa Foster
Lisa Foster
Head of Success

Las Vegas, NV, USA
Matthew Spence
Matthew Spence
Engineering

Canterbury, UK
Andy Baldacci
Andy Baldacci
Marketing

Boston, MA, USA
Tair Assimov
Tair Assimov
Engineering

Barcelona, Spain
Nick McCreath
Nick McCreath
Chief Product Officer

Berlin, Germany
Ilia Markov
Ilia Markov
Marketing

Sofia, Bulgaria
Péter Nagy
Péter Nagy
Engineering

Barcelona, Spain
Agata Krzysztofik
Agata Krzysztofik
Head of Marketing

Munich, Germany
Christian Todorovic
Christian Todorovic
Design

Berlin, Germany
Rectangle Created with Sketch.
try it out for free

Empower your customer support team

Start using Groove today with our 14-day free trial

Start a free trial

*No credit card required