Support, Simplified.

Meet the team working to make customer support simpler for you.

Team

Alex-turnbull

Alex Turnbull

Founder, CEO

Newport, RI, USA

Lesley-yarbrough

Lesley Yarbrough

Customer Support

Denver, CO, USA

Jordan-glasner

Jordan Glasner

CTO

Wilmington, NC, USA

Len-markidan

Len Markidan

Marketing

Baltimore, MD, USA

Matt-beedle

Matt Beedle

Engineering

Malta

Marcin-bunsch

Marcin Bunsch

Engineering

Kraków, Poland

Jared-scheel

Jared Scheel

Engineering

Nashville, TN, USA

Glenn-roberts

Glenn Roberts

Engineering

Melbourne, Victoria, Australia

Serg-nesterov

Serg Nesterov

Engineering

St. Petersburg, Russia

Stefan-irava

Stefan Irava

Design

Edinburgh, Scotland

Our Values

aka “What We Believe And How We Run Our Business”

Simple

In a world full of software that overcomplicates things, we aim to stand out as a breath of fresh air for small businesses looking to keep things simple.

Useful

We work hard to be as deliver as much value as possible to our customers. Whether we’re empowering them with software or educating them with content, we always strive to be useful.

Remote

We believe that amazing work doesn’t require an office, and that we can build a great company with everyone on our team living on their own terms.

Fun

We enjoy the work that we’re fortunate to do, and the people that we’re fortunate to do it with. As crazy as it sounds, we look forward to Mondays.

Scrappy

If we believe in it, we find a way to get it done, whether we have the resources or not. Obstacles are not excuses.

Our Story

3 years
Since we launched
10 staff
Across 10 cities
6,000+
Paying customers
25 million+
Support tickets resolved

A note from Alex, our CEO

Hi there —

A lot of people ask me why we bothered to build Groove.

It’s a fair question. There are plenty of options out there for support software.

But the problem was that none of the options were right for me.

My small business was using Gmail to keep up with support emails, and we were struggling. Email is built for communication, not collaboration. With four employees trying to use the same support email inbox, our team’s work was a huge burden to track. A ton of stuff was slipping through the cracks.

Our customers weren’t happy, and neither were we.

So I looked for a better solution.

Unfortunately, what I found was that the help desk software on the market was way more than our small business needed.

Packed with features that I’d never use, the help desks I tried were all cluttered and overwhelming.

That’s why I started Groove.

Groove is a simple tool for growing small businesses that helps your team deliver personal customer support. We built it with a minimal feature set that anyone can use, and we left out everything else.

No clutter. No complexity. No extra features to confuse and overwhelm you.

I’m proud to say that Groove is the product that I wish existed back when I was looking for the perfect small business support software. And I’m also proud that our 6,000+ customers agree.

Whether you’re ready to move on from email, or you’re fed up with complicated help desk software, I hope you’ll give Groove a try. I’m confident that you’ll love it.

And if, for any reason, you don’t think that Groove is the best way for your small business to handle customer support — if it doesn’t make your team more productive and your customers happier — then you won’t pay a penny.

Give it a shot, and email me at alex@groovehq.com to let me know what you think.

Alex's signature CEO, Groove

P.S. If you’d like to join 50,000+ readers and learn more about our experiences as a small business — and get free lessons to help you on your own path to growth — check out the Groove blog.

Startup Journey Blog

From “aha” to “oh shit”, we’re sharing everything on our journey to $500k in monthly revenue.

Impressive and insightful. The Groove blog is a must-read for anyone looking to grow their business online.

Hiten-shah Hiten Shah, Founder/CEO, KISSmetrics and Crazy Egg
Read our story

Help us build the best customer support software on the planet

Here’s why Groove is a great place to work:

100% Distributed We don’t have an office, and our entire team is remote. Do your work from absolutely anywhere with an internet connection.

Work That Matters Every day we hear from customers whose businesses have been fundamentally changed for the better by Groove.

Competitive Salaries We know that pay isn’t the only (or even most important) motivation for top performers, but it matters, so we’ve got you covered.

Awesome People Our team has accomplished a lot, both at work and in life. You’ll join coworkers who bring out the best in you.

Sane Work Schedule We aren’t into burnout, and we don’t do 60-hour weeks. We’re in this thing for the long haul, and for that we work at a sustainable pace.

Flexible Vacation Need time off? No problem. We don’t count vacation days, and you’ll be measured by the work you get done, not the time you spend doing it.

Current Openings

Engineering

Senior Full Stack Developer

Groove is looking for a very senior full-stack developer to help us accelerate our pursuit of building the best damn help desk software on the planet.

Engineering

Mobile Engineer

Are you a senior mobile developer who loves to build amazing mobile experiences for products with thousands of passionate users? If so, give us a shout!

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