Thinking of making the switch to Groove?
We want to make the decision as easy as possible, so we’ve put together some info that’ll help you decide which option is best for you.
Below, you'll find information to help you compare Groove and email, including features, customer experiences, pricing and thoughts from current Groove customers who have made the switch.
We hope this helps…
1. Groove makes you more productive.
You already know email like the back of your hand.
That’s why we kept the Groove workflow as close to email as possible, but with added functionality to make you and your team more productive.
Groove lets you automate the way support emails are handled, save and insert canned replies to frequently asked questions and get metrics on how you’re doing, including satisfaction ratings from your customers.
And if you ever want to enhance Groove beyond the core Shared Inbox, you can do that with over 25+ integrations, baked right into Groove.
2. Groove is built for collaboration
Email is great for a lot of things, but collaboration isn’t one of them.
It’s hard to know who on your team is working on which conversations, and forwarding customer emails almost always ends up in messages slipping through the cracks.
With Groove, it’s easy to work together with your team to manage support.
Help your customers, together.
Assign conversations to other team members or groups. Everyone knows which conversations they’re responsible for, so nothing slips through the cracks.
Collaborate behind the scenes.
Add internal notes that only you and your team can see. Ask questions, make suggestions, or review messages from new team members before they’re sent.
3. 24/7 support, even when you not around
Groove’s Knowledge Base makes it easy for your team to save time by offering 24/7 self-help to your customers, too.
4. Groove is more affordable
We get it, email is free.
And free is a great price, especially for small businesses.
But we believe that the value you’ll get from Groove far outweighs the cost. And more than 3,000 happy small business customers agree.
If our productivity and collaboration features can save your team just five hours per month, then Groove will more than pay for itself.
Our pricing is simple: just $19 per agent per month.
5. Groove is here to help
We’re committed to making sure that you have the best experience you possibly can using Groove.
That’s why our customer success team checks in with every single customer to proactively answer any questions you may have.
We’re here for you with personal support, all day, every day, via email and social media, no matter what you need.
Here are a few more reasons to switch…
We work hard to get to know all of our customers. One of the things we always ask is: why did you sign up for Groove?
Hundreds of happy customers have switched from Zendesk. See what they had to say…