Support Your Customers and Team will Love.
Try Groove free for 30 days. After your trial ends, get access to all of Groove's features for a single monthly cost.
per user per month (limit 25)
- 2 Shared inboxes with email, live chat, and social channels
- 1 Knowledge base site
- Email management & ticketing
- Unlimited help widgets
- Round robin auto assignments
- Standard rule automations
- Satisfaction ratings & feedback
- Standard reporting
- API & webhook access
- 40+ Native integrations
- iOS & Android mobile apps
- Email & help desk importer
- Onboarding and 24x7 support
per user per month
- All features in Standard, and:
- 5 Shared inboxes with email, live chat, and social channels
- 2 Knowledge base sites with restricted access
- 10 Free lite users
- Advanced rule automations
- SLA management
- Advanced reporting
- Business hours
- AI summarize
- AI sentiment & tagging
- AI writing assist
- Team assignments & reporting
- Premium integrations (HubSpot, Jira, Salesforce)
per user per month
- All features in Plus, and:
- 25 Shared inboxes with email, live chat, and social channels
- 5 Knowledge base sites with restricted access
- 50 Free lite users
- Tiered discounts
- Data exports
- Enterprise security
- Advanced API access
- Skill based auto assignment
- Concierge onboarding
- Dedicated account manager
- Quarterly account optimization reviews
- Quarterly team training
- Call back support
- Engineer support
2,000 growing businesses have already made the switch.
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4.6 stars · 193+ ReviewsReviews from our customers.
"My favorite thing about GrooveHQ is the way my whole team is able to collaborate and tackle emails and responses crazy quick because of the way the ticketing system works. Even if someone doesn't have the answer for a client's question they can acknowledge the question with a quick note to the client and then assign the ticket to a team member who can help."
Yalla
"GrooveHQ allows us to provide a unified voice for customer support!"
G2 reviewer
"The ability to create custom canned replies! It cuts down my workload/time immensely."
G2 reviewer
"Groove has replaced email for our communication with clients and suppliers. Looks and works like a chat for our agents and as a regular email for our clients - no "write your text above this line" and other mess in emails."
G2 reviewer
"GrooveHq was easy and pleasant to implement. What I appreciate most about the company is the efficiency of the customer support department. My questions are always answered with courteous service."
G2 reviewer
"Since the recent updates and implementations have been added I find it very useful to have AI tools, especially for reading long reviews where more than one person is involded. Very useful also the opton to edit and reacts to notes. I am overall very happy about Groove, the support is always quick in replying to inquiry and always very friendly. I have attended also meetings with explaination of new updates. You guy rock on!"
G2 reviewer