Support Your Customers and Team will Love
- 1 Mailbox
- Knowledge Base
- Web widget
- Live chat
- Assignments, @mentions
- 5 Mailboxes
- Reports (Full history)
- Rules
- API access
- 25+ integrations
- 25 Mailboxes
- Teams
- Priority support
- Salesforce, Hubspot, Jira Integrations
- Unlimited mailboxes
- Dedicated Success manager
- SSO/SAML
- Enterprise grade security
Contact us about our Enterprise plan
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Groove for Early Stage Startups
Less than 10 employees? Check out our Startup plan for a 93% discount off our Pro Plan.
Frequently asked questions
Haven’t found what you’re looking for? Try the Groove Knowledge Base or Contact us.
Does Groove allow us to support multiple brands?
Yes. You can forward in multiple email addresses and each will have it's own mailbox in Groove. Your team can see and respond as desired for each brand/store. You can also have multiple Widgets, Chats, Knowledge Bases, etc. Each customized with your branding.
What integrations do you offer?
Groove offers several integrations that can be added to your account. These include internal integrations (Widget, Knowledge Base, etc) as well as a variety of third-party apps that can be connected to Groove.
How long does it take to get started with Groove?
In just six steps, you’ll be completely up and running with Groove. Pull up your Groove dashboard in one window, and keep this guide in another, to walk through each step with us: Getting Started Guide.
Does Groove support Live Chat?
Yes. We’ve made it super simple to get started with Live Chat with your customers on your website or app through the Groove Widget.
Can I import my emails to Groove?
If you’re coming to Groove from another help desk (Zendesk, Freshdesk, Helpscout... anything other than Gmail), you have a few options to import your data.
Does Groove have a customer portal?
No. Groove is designed to be an "invisible support tool" where every interaction looks and feels just like regular email to the end user.
Does Groove have an API?
Yes. To get started with Groove's API, just visit our API Docs.
Why Groove?
We thought you might ask! Here is a quick overview of why our customers have picked our solution over others and gives some insight on how our software works: Why Groove?
