Finally, a help desk that’s easy, powerful & priced fairly.

per user per month (limit 25)
  • 2 Shared inboxes with email, live chat, and social channels
  • 1 Knowledge base site
  • Email management & ticketing
  • Unlimited help widgets
  • Round robin auto assignments
  • Standard rule automations
  • Satisfaction ratings & feedback
  • Standard reporting
  • API & webhook access
  • 40+ Native integrations
  • iOS & Android mobile apps
  • Email & help desk importer
  • Onboarding and 24x7 support
per user per month
Everything in Plus and…
  • 25 Shared inboxes with email, live chat, and social channels
  • 5 Knowledge base sites with restricted access
  • 50 Free lite users
  • Tiered discounts
  • Data exports
  • Enterprise security
  • Advanced API access
  • Skill based auto assignment
  • Concierge onboarding
  • Dedicated account manager
  • Quarterly account optimization reviews
  • Quarterly team training
  • Call back support
  • Engineer support

Trusted by 118,000+ users since 2012.

logos: shopify, unsplash, modkat, data-dog, palace, app-sumo, meta-lab, and stussy
“Groove's streamlined features empower my team to handle support efficiently, freeing me up as the CEO.”
Jonah PhillipsCEO @Work Sheet Maker
“Switching to Groove was a game-changer. Price, simplicity, and excellent design. The Knowledge base and Team Inbox are phenomenal.”
Andy JohnsonFounder & CEO @High Side
We found the perfect fit in Groove. Sharing emails, allocating responsibility, templates, and efficient workflow - all in one!”
Brett GirenPresident & Co-founder
@Isibindi Africa Lodges
It's the perfect solution! Easy tracking, collaboration, and a valuable knowledge base for efficient customer support.”
Jeremy DagerathHead of Customer Success
@C12 Group
We switched to Groove from Zendesk because of simplicity. No more complexity, just personalized emails and great deliverability.”
Stenn TransethHead of Customer Success
@The Hustle
“Groove stood out with its design and simplicity versus Zendesk. Easy to use, customer-centric, and no overwhelming ticket chains.”
Eric MerckleyFounder & CEO @Echidna Sewing
Seamless and powerful: Groove transformed our B2B support, simplifying teamwork while keeping the personal touch.”
Alexander FergusonCMO @Teraleap
“Groove transformed our agency's workflow, keeping everything tidy, clients happy, and projects on track. A game-changer!”
Jack ManleyFounder @Freestyle Digital

Voted highest ROI help desk for SMB’s three years in a row.

We listen to our user’s feedback and make Groove better every year with new improvements and upgrades.

G2 awards
Compare plans and features.


per user per month


per user per month


per user per month
Omnichannel inboxes
Included channels 225
Email inboxes 
Live chat 
Instagram direct messages 
Facebook messenger 
Web widget with contact form & knowledge base 
Call logging 
iOS & Android mobile apps 
Included free lite users 050
Conversation statuses 
Unified "all inboxes" view 
Teammate assignment 
Collision detection 
Internal notes with @mentions 
Follow conversations 
Agent availability 
Custom smart folders 
Conversation tags 
Conversation snoozing 
Open tracking 
Search with variables 
Satisfaction ratings (CSAT) 
Customer feedback
Spam & blacklist handling 
Customer overview with custom fields 
Conversation history 
Customer notes 
Merge conversations 
Custom profile 
Custom auto-replies 
Custom signatures 
Slack notifications 
Undo send 
Keyboard shortcuts 
IMAP email connection
Custom SMTP sending 
Advanced tracking with custom fields for conversations Coming Soon
Instant replies 
Rule templates 
Interaction escalation 
Custom rule builder 
Round robin assignment 
Round robin assignment with load balancing 
Time-based rules 
SLA management 
Advanced rule automations
Instant reply actions 
Reporting history 2 Years of dataForever
Average conversations & resolutions 
First response times 
Tag reporting 
Total customers helped 
Average resolution time 
Productivity reports 
Performance reports 
Customer happiness (CSAT) reporting 
Knowledge base reporting
User specific reporting
Team specific reporting
Advanced report filteringComing Soon
Report exportingComing Soon
Advanced analyticsComing Soon
Branded chat widget for web & mobile 
End user identification 
User and visit info 
Email continuation 
Maximum conversation handling 
Unattended message handling 
Welcome bot 
No online agent automations 
Hide teammate avatar from participants 
Custom chat availability settings 
Round robin routing with load balancing 
Included knowledge base sites 110
Rich text editor 
Prebuilt & SEO optimized themes 
Mobile ready 
Groove inbox integration 
Knowledge base widget 
Custom domain 
One-click SSL 
Advanced metrics 
Article rating system 
Successful & failed search tracking
SEO & open graph settings 
White labeling 
Custom scripts 
Full branding control 
Password & IP access restrictions 
AI assist 
AI summarize 
AI sentiment 
AI tag suggest 
AI drafts Coming Soon
40+ Native integrations
API access 200 calls/minute800 calls/minute
Custom profile app builder 
Zapier access 
Slack integration & notifications 
Salesforce integration 
Hubspot integration 
Jira integration 
Advanced API access
Two-factor authentication (2FA)
Mailbox access permissions 
Teammate roles 
Public downtime reporting 
Custom user permissionsComing Soon
Custom enterprise securityComing Soon
Remove Groove branding 
Data export 
Auto bcc 
Timezone configuration 
Contact & business custom fields 
Onboarding assistance
24/7 support
Concierge onboarding 
Dedicated account manager 
Quarterly account optimization reviews
Quarterly team training 
Call back support
Engineer support
Award-winning support
Excellence in service, recognized globally. Unmatched in quality and responsiveness.
100% safe and secure
Reliable protection for your data. Advanced security measures in place for peace of mind.
Satisfaction guaranteed

Our promise is to give you complete satisfaction with our services.