Simple, straightforward pricing.

Try Groove free for 14 days. After your trial ends, get access to all of Groove’s features from just $19 per agent per month.
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Billed monthly
Billed annually
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$19 per agent/month

Unlimited inboxes, unlimited customers, unlimited tickets, unlimited everything.

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Agents

Unlimited

Mailboxes

Unlimited

Tickets

Unlimited

Multi-Channel Support

Emails, social media posts, live chats and phone calls together in one place.

Groove Mobile

Manage customer support on the go from any iOS or Android device.

Collaboration Features

Assign tickets to coworkers and chat behind-the-scenes with private notes.

Collision Detection

Always see when another team member is currently working on a ticket.

Canned Replies

Save time by saving commonly used replies and inserting them with a click.

Native Integrations

Connect Groove to third-party apps like Slack, HipChat, Olark, Zapier and more.

Automated Rules

Optimize your workflow for speed and efficiency with rules (just like “Filters” in Gmail).

API

Build Groove functionality into any app using our open API.

Custom Profiles

See detailed customer info next to any ticket.

Groups

Create groups of team members to assign tickets to an entire group.

Reports

Get an inside look at how your support team is performing.

Customer Satisfaction Ratings

Track how your customers feel about the support you’re delivering.

Knowledge Base

Software that delivers online answers to help your customers with their support questions, even when you're not around.

Support Widget

Make it easy for your customers to get in touch with you by adding a contact form to any page of your site or app.

Allan loves Groove. Here’s why…

We’ve tried everything, from Gmail on up to the enterprise level products. Nothing felt right until we found Groove.

Allan Branch of Less Accounting
More customer stories

Questions about Pricing?

We wanted an app that got out of our way and didn’t break the bank, and Groove is perfect for that.

Chad-keck-promoterio Chad Keck, Promoter.io

[Groove is] bar-none the easiest help desk our team has used.

Luke-seeley-metalab Luke Seeley, MetaLab

We’re now spending 20% of what we used to spend before on customer service.

Tony-heinz-napa Tony Heinz, NAPA

Empower your customer support team

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