Customer Stories

How teams are using Groove to elevate their customer support to the next level

Lolly Labs

"Implementing Groove required ZERO training for our team. Within minutes we were all just working and grooving."

Chris Leckie, Product Design Director
CompanyLolly Labs
IndustrySoftware and Consulting
HeadquartersMeridian, Idaho
Groove Users3
Lolly Labs

How Groove helps Lolly Labs get smiles from customers

Lolly Labs is a small consulting and software development startup best known for Lolly Law Immigration Case Management and Client Bridge. Their mission is to help businesses make better decisions through data. People survive and thrive based on how quickly they can gather actionable insights from information and numbers at hand. Making gut decisions leaves them either lucky or wrong. Lolly Labs makes sure that their customers can leverage their data to provide insights and automation.

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The Hoxton Mix

"Our team estimated that by using Groove we save eighty hours per month."

Chris Sees, CEO and Co-Founder @ The Hoxton Mix
CompanyThe Hoxton Mix
IndustryCommercial Real Estate
HeadquartersLondon
Employees14
Groove Users9
The Hoxton Mix

Improving efficiency and reducing time with Groove’s knowledge base and auto-responses

Whether you’re an international or a UK business, having a prime London address to represent your company is a great way for a small business to improve credibility. However, office space in central London is extremely expensive.

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Less Accounting

"Groove gives us all the features we need to give awesome customer support."

Allan Branch, Co-founder at Less Accounting
CompanyLess Accounting
IndustrySoftware / Finance
HeadquartersPlano, Texas
Employees37
Groove Users2
Less Accounting

How Less Accounting is keeping that personal touch customers love using Groove

Founded in 2006 by Allan Branch, Less Accounting is a provider of a simple small business-accounting software that allows clients to easily track online invoices. The company consists of accountants, bookkeepers, technologists, customer delight agents, tax and payroll specialists.

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Handsontable

"With Groove we didn’t have to choose between simplicity and functionality."

Chris Spilka, CEO and Co-Founder of Handsoncode
CompanyHandsontable
IndustrySoftware Development
HeadquartersGdynia, Poland
Employees14
Groove Users5
Handsontable

How Groove helped Handsontable manage a 1500-customers boom

Handsoncode is a software development company best known for their popular JavaScript data grid component called Handsontable. Their mission is to help developers by providing a scalable and reliable development tools for applications across any type of device.

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Photo Booth International

"Groove has really helped us keep our business operations running smoothly."

Josh Pather, Founder of Photo Booth International
CompanyPhoto Booth International
IndustryE-commerce
HeadquartersDallas, Texas
Groove Users3
Photo Booth International

Photo Booth International Left Groove to Try Zendesk. Here's What Happened Next...

Photo Booth International is an Ecommerce business that builds and manufactures portable photo booths—the kind you might see at a wedding or in a corporate booth at a conference. The company sells products online through a Shopify website—then ships its orders to small business owners across the country who own and operate photo booth rental businesses.

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