Best Meets Requirements
Users Most Likely to Recommend
Hign Performer
Leader

Make it look and feel like your brand

Easily edit our beautifully designed, mobile-ready themes to match your brand.

  • Use your own domain
  • Upload your logo
  • Match your brand colors
  • A selection of Google Fonts
  • Backgrounds provided by Unsplash

Get better with powerful insights

All the data you need to build a best-in-class Knowledge Base

  • Article performance metrics
  • Most searched terms
  • Most viewed articles
  • Article suggestions
Reporting

Looks great on any device

With more and more web traffic happening on the move, our Knowledge Base is designed to look (and work!) great on any device.

Your Knowledge Base on every page of your website

Our optimized, mobile-ready themes are fully customizable to match your brand.

  • Customizable colors to match your brand.
  • Quick contact form.
  • Live Chat integration with Olark.
Knowledget Base Live Chat
Chris Spilka, Founder & CEO at HandsOnTable

“As our request volume went up, we needed a way to deflect the common questions that kept on coming in to scale our customer support. We’ve literally cut our support volume down by 30%.”

Chris Spilka, Founder & CEO at HandsOnTable

Everything you need to build an awesome Knowledge Base

1-Click SSL

1-Click SSL

All accounts come with free, 1-click SSL provisioned from Let’s Encrypt!

SEO settings

SEO settings

Customizable settings to optimize each of your articles for search.

Custom Domain

Custom Domain

Easily use your own domain with your Knowledge Base.

Open Graph

Open Graph

Make sure your content looks just right when it's shared on social media.

White Labelling

White Labelling

Improve your email deliverability to avoid spam filters.

Unlimited Knowledge Bases

Unlimited Knowledge Bases

Create as many Knowledge Bases as you need for different brands, products, etc.

Password protection

Password protection

Limit access to your Knowledge Base by requiring a password for access.

IP restrictions

IP restrictions

Limit access to your Knowledge Base to a certain (or range) of IP addresses.

Custom scripts

Custom scripts

Add custom javascript snippets to your Knowledge Base.

10,000 small businesses have already made the switch.

“I recommend Groove to many people over ZenDesk. I love the simplicity and ease of use.

Splendies

Splendies

“My job is much more efficient with Groove, and the data has shown a 35% increase in productivity.

G2 User Review

G2 User Review

“Groove is 500% better. Way better than ZenDesk. It looks like a personal email, not a ticket. It’s definitely a game-changer.”

The Hustle

The Hustle

I don’t need or want all the fluff in a full-blown help desk package. I don’t have the time to figure that out.”

Capterra User Review

Capterra User Review

“Zendesk feels like something out of the late nineties. It's so painful. Groove was like a breath of fresh air.

Josh Kohlbach

Josh KohlbachRymera

Groove’s workflow just made sense, compared to the insane amount of do-it-yourself setup you had to do with Zendesk.”

G2 User Review

G2 User Review

“We're free to work on our business instead of babysitting the help desk software.”

G2 User Review

G2 User Review

“For the few times we've needed support, Groove’s team knows what they're talking about. That's always refreshing.”

G2 User Review

G2 User Review

“We needed a ticketing system to make sure things didn’t slip between the cracks as we scaled.

G2 User Review

G2 User Review

“We went with Groove to keep it simple.

Josh PatherFounder of Photo Booth International

“Groove makes it easy to connect with customers, increase sales, and limit those who stop paying for my services.”

Capterra User Review

Capterra User Review

“What we love about Groove is that we don’t have to choose between simplicity and functionality.

Chris Spilka

Chris SpilkaCEO and Co-Founder @Handsoncode

“Unlike some of the other software we tried, Groove wasn't bloated with dozens of features we'd never use.

G2 User Review

G2 User Review

“Groove gives us all the features we need to give awesome customer support that looks and feels just like email.”

Allan Branch

Allan BranchFounder @Less Accounting

“We appreciate the simplicity, the ease of setup, and the experience our customers have using Groove.”

Capterra User Review

Capterra User Review

“Other products included too many features and ended up being expensive overkills for us. Nothing felt right until Groove.

Todd Levesque

Todd LevesqueLolly Labs

Groove is a turnkey solution that allows us to focus on serving our users instead of building unnecessary custom tools.”

G2 User Review

G2 User Review

“Whenever we get the same question multiple times, we turn the answer into a Knowledge Base post. Groove saves us a ton of time.

Steve KlienCo-Founder of Statuspage

“We love answering our customers’ emails via Groove. It's so user-friendly and I love the helpful blog posts!”

Parabo Press

Parabo Press

“Our users can easily find answers to their questions using our Knowledge Base without needing to wait for a response from us.”

Chris SeesCo-founder and CEO @The Hoxton Mix