Use a Self-Service Knowledge Base
Radically reduce your support volume and increase customer satisfaction with a 24/7 smart, self-service Knowledge Base.
Our simple yet powerful helpdesk has a rating of 4.8/5 stars on G2 from our 2,000+ customers.
Make it look and feel like your brand
Easily edit our beautifully designed, mobile-ready themes to match your brand.
- Use your own domain
- Upload your logo
- Match your brand colors
- A selection of Google Fonts
- Backgrounds provided by Unsplash
Nashville
Barcelona
Cape Town
Get better with powerful insights
All the data you need to build a best-in-class Knowledge Base
- Article performance metrics
- Most searched terms
- Most viewed articles
- Article suggestions
Looks great on any device
With more and more web traffic happening on the move, our Knowledge Base is designed to look (and work!) great on any device.
Your Knowledge Base on every page of your website
Our optimized, mobile-ready themes are fully customizable to match your brand.
- Customizable colors to match your brand.
- Quick contact form.
- Live Chat integration with Olark.
“As our request volume went up, we needed a way to deflect the common questions that kept on coming in to scale our customer support. We’ve literally cut our support volume down by 30%.”
Chris Spilka, Founder & CEO at HandsOnTable
Everything you need to build an awesome Knowledge Base
All accounts come with free, 1-click SSL provisioned from Let’s Encrypt!
Customizable settings to optimize each of your articles for search.
Easily use your own domain with your Knowledge Base.
Make sure your content looks just right when it's shared on social media.
Improve your email deliverability to avoid spam filters.
Create as many Knowledge Bases as you need for different brands, products, etc.
Limit access to your Knowledge Base by requiring a password for access.
Limit access to your Knowledge Base to a certain (or range) of IP addresses.
Add custom javascript snippets to your Knowledge Base.
2,000 growing businesses have already made the switch.
“I recommend Groove to many people over ZenDesk. I love the simplicity and ease of use.”
“My job is much more efficient with Groove, and the data has shown a 35% increase in productivity.”
“Groove is 500% better. Way better than ZenDesk. It looks like a personal email, not a ticket. It’s definitely a game-changer.”
“I don’t need or want all the fluff in a full-blown help desk package. I don’t have the time to figure that out.”
“Zendesk feels like something out of the late nineties. It's so painful. Groove was like a breath of fresh air.”
“Groove’s workflow just made sense, compared to the insane amount of do-it-yourself setup you had to do with Zendesk.”
“We're free to work on our business instead of babysitting the help desk software.”
“For the few times we've needed support, Groove’s team knows what they're talking about. That's always refreshing.”
“We needed a ticketing system to make sure things didn’t slip between the cracks as we scaled.”
“We went with Groove to keep it simple.”
“Groove makes it easy to connect with customers, increase sales, and limit those who stop paying for my services.”
“What we love about Groove is that we don’t have to choose between simplicity and functionality.”
“Unlike some of the other software we tried, Groove wasn't bloated with dozens of features we'd never use.”
“Groove gives us all the features we need to give awesome customer support that looks and feels just like email.”
“We appreciate the simplicity, the ease of setup, and the experience our customers have using Groove.”
“Other products included too many features and ended up being expensive overkills for us. Nothing felt right until Groove.”
“Groove is a turnkey solution that allows us to focus on serving our users instead of building unnecessary custom tools.”
“Whenever we get the same question multiple times, we turn the answer into a Knowledge Base post. Groove saves us a ton of time.”
“We love answering our customers’ emails via Groove. It's so user-friendly and I love the helpful blog posts!”
“Our users can easily find answers to their questions using our Knowledge Base without needing to wait for a response from us.”