Grow your e‑commerce empire with Groove

E-commerce customer support software made for people who do way more than customer support. Save time, move faster, and make smarter decisions with Groove.

Trusted by 4,000+ growing
e-commerce stores

Spend more time growing your business,
less time answering emails

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Organize urgent conversations

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Deliver instant answers

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Drive sales with live chat

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Track customer insights

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Integrate your e-commerce tools

Book a demo
Organize urgent conversations

Private Notes: Collaborate behind the scenes with notes that only you and your team can see.

Assignments: By assigning conversations to specific teammates, it’s always clear who is responsible for what.

Statuses: Know where every conversation stands by marking it as Open, Snoozed, or Closed.

Collision detection: Easily see if a teammate is already replying to a conversation to avoid embarrassing double replies.

New Conversations: Send customer emails or log phone call conversations.

Customer Profiles: See the full history of every customer at a glance, without having to search.

Prevent common questions with self-service
Drive sales with live chat
Track customer insights
Integrate your e-commerce tools
Splendies

"I learned Groove in about 30 minutes. I love the simplicity and ease of use. It's a really nice solution for small to medium sized companies. I recommend it to many people over Zendesk."

Anthony Coombs · Splendies

Get more sales with better customer service

Centralized communication

Everything in one place

Keep track of customer data, order information, and all previous interactions (whether through email, social media, chat, or phone) in our intuitive dashboard.

"I use Groove everyday. Love it and couldn't get my work done without it."

Nutsac Bags

Nutsac Bags

Shared Inbox

Live chat Coming Soon

Drives sales with a personal touch

Convert more customers by offering quick, customized suggestions to fit their needs.

"We love answering our customer's emails via Groove. It's so user friendly and I love the helpful blog posts!"

Parabo Press

Parabo Press

Live Chat

Automation

Automate the busywork

Organize new conversations and insert pre-written replies using automations.

"Groove is so tight. Seriously. Groove’s auto-replies, tagging method, canned responses, and many other features are game changers."

The Hustle

The Hustle

Automation

Reporting

Reporting that makes sense

Track both qualitative and quantitative insights to build a better product and customer experience.

"Groove is like a breath of fresh air. It actually looks like somebody thought about the user experience. Love it."

Rymera

Rymera

Reporting

Integrations

Seamlessly integrate your e‑commerce tools

Reference purchase history and order information from your e-commerce platform without ever leaving Groove.

See all integrations

"Groove gives us all the features we need to give awesome customer support."

Less Accounting

Less Accounting

  • Shopify icon
  • Magento
  • BigCommerce
  • WooCommerce icon

Affordable pricing for growing
e-commerce stores

15-days free5 minute setupCancel anytime

Monthly
Yearly(Save 20%)

Starter

Perfect for small teams

15per User
per Month

  • The plan includes...
  • 1 Mailbox
  • 1 Basic Knowledge Base
  • Up to 10 users
  • Support Widget
  • Reports
  • Up to 10 Canned Replies
  • @Mentions

Pro

Best value for larger teams

39per User
per Month

  • All Plus features &...
  • 25 Mailboxes
  • Custom Fields
  • Salesforce, HubSpot,
  • Jira Integrations
  • SSO/SAML, IP restrictions
  • HIPAA Compliance
SalesforceJiraHubSpot

Company

Made for the enterprise

Contact us

  • All Pro features &...
  • Unlimited mailboxes
  • Priority support
  • Dedicated Success manager
  • SSO/SAML
  • Enterprise grade security

Starter

Perfect for small teams

9per User
per Month

  • The plan includes...
  • 1 Mailbox
  • Knowledge Base
  • Web widget
  • Live chat Upcoming
  • Assignments, @mentions

Plus

Ideal for growing teams

19per User
per Month

  • All Starter features &...
  • 5 Mailboxes
  • Reports (Full history)
  • Rules
  • API access
  • 40+ integrations

Company

Made for the enterprise

Contact us

  • All Pro features &...
  • Unlimited mailboxes
  • Priority support
  • Dedicated Success manager
  • SSO/SAML
  • Enterprise grade security