Grow your e‑commerce empire with Groove.

E-commerce customer support software made for people who do way more than customer support. Save time, move faster, and make smarter decisions with Groove.

Trusted by 4,000+ growing e‑commerce stores

Palace SkateboardsHeatTrakMantra BandStussySplendiesPop-A-ShotCoingamingComfyLittle AcreLuxury Brand Partners

Connect your Shopify store to Groove

View customer information (like recent orders, shipping details, and more) right in the conversation sidebar where it's most useful for you and your team.

"I learned Groove in about 30 minutes. I love the simplicity and ease of use."


Anthony Coombs

Shopify Integration

Everything in one place

Keep track of customer data, order information, and all previous interactions (whether through email, social media, chat, or phone) in our intuitive dashboard.

"I use Groove everyday. Love it and couldn't get my work done without it."


Nutsac Bags

Shared Inbox

Drives sales with Live chat

Convert more customers by offering quick, customized suggestions to fit their needs via Live chat.

"We love answering our customers via Groove. It's so user friendly and I love the helpful blog posts!"

Parabo Press

Parabo Press

Live Chat

Automate the busywork

Organize new conversations and insert pre-written replies using automations.

"Groove is so tight. Seriously. Groove’s auto-replies, tagging method, canned responses, and many other features are game changers."

The Hustle

The Hustle


Reporting that makes sense

Track both qualitative and quantitative insights to build a better product and customer experience.

"Groove is like a breath of fresh air. It actually looks like somebody thought about the user experience. Love it."




Seamlessly integrate your e‑commerce tools

Reference purchase history and order information from your e-commerce platform without ever leaving Groove.

See all integrations

"Groove gives us all the features we need to give awesome customer support."

Less Accounting

Less Accounting

Big Commerce
Jira Software

Mobile ready when you hit the road

Our app gives you the full power of Groove on-the-go. You’ll find all the features you love from Groove’s web app on the mobile app:

  • View, reply, and forward messages
  • Add notes
  • @Mention colleagues
  • Create, edit, and add tags to conversations
  • Change assignee
  • Collision detection
Download on the App StoreGet it on Google Play

Coming Soon

Groove Mobile App

Affordable pricing for growing e-commerce stores

  • 15-day trial
  • 5 minute setup
  • Cancel anytime
25% Savings with Yearly Plan25% Savings with Yearly Plan



per user, per month

  • The plan includes...
  • 1 Mailbox
  • Web widget
  • Live chat
  • Assignments, @mentions



per user, per month

  • All Starter features &...
  • 5 Mailboxes
  • Reports (Full history)
  • Rules
  • API access
  • 40+ integrations


Contact us

  • All Pro features &...
  • Unlimited mailboxes
  • Priority support
  • Dedicated Success manager
  • Enterprise grade security

No credit card requiredStart your free trial

"I learned Groove in about 30 minutes. I love the simplicity and ease of use. It's a really nice solution for small to medium sized companies. I recommend it to many people over Zendesk."

Anthony Coombs · Splendies