Trusted by 4,000+ growing
e-commerce stores
Spend more time growing your business,
less time answering emails
Organize urgent conversations
Deliver instant answers
Drive sales with live chat
Track customer insights
Integrate your e-commerce tools
Private Notes: Collaborate behind the scenes with notes that only you and your team can see.
Assignments: By assigning conversations to specific teammates, it’s always clear who is responsible for what.
Statuses: Know where every conversation stands by marking it as Open, Snoozed, or Closed.
Collision detection: Easily see if a teammate is already replying to a conversation to avoid embarrassing double replies.
New Conversations: Send customer emails or log phone call conversations.
Customer Profiles: See the full history of every customer at a glance, without having to search.
"I learned Groove in about 30 minutes. I love the simplicity and ease of use. It's a really nice solution for small to medium sized companies. I recommend it to many people over Zendesk."
Get more sales with better customer service
Centralized communication
Everything in one place
Keep track of customer data, order information, and all previous interactions (whether through email, social media, chat, or phone) in our intuitive dashboard.
"I use Groove everyday. Love it and couldn't get my work done without it."
Nutsac Bags
Live chat Coming Soon
Drives sales with a personal touch
Convert more customers by offering quick, customized suggestions to fit their needs.
"We love answering our customer's emails via Groove. It's so user friendly and I love the helpful blog posts!"
Parabo Press
Automation
Automate the busywork
Organize new conversations and insert pre-written replies using automations.
"Groove is so tight. Seriously. Groove’s auto-replies, tagging method, canned responses, and many other features are game changers."
The Hustle
Reporting
Reporting that makes sense
Track both qualitative and quantitative insights to build a better product and customer experience.
"Groove is like a breath of fresh air. It actually looks like somebody thought about the user experience. Love it."
Rymera
Integrations
Seamlessly integrate your e‑commerce tools
Reference purchase history and order information from your e-commerce platform without ever leaving Groove.
See all integrations"Groove gives us all the features we need to give awesome customer support."
Less Accounting
Affordable pricing for growing
e-commerce stores
15-days free5 minute setupCancel anytime
Monthly
Yearly(Save 20%)
Starter
Perfect for small teams
15per User
per Month
- The plan includes...
- 1 Mailbox
- 1 Basic Knowledge Base
- Up to 10 users
- Support Widget
- Reports
- Up to 10 Canned Replies
- @Mentions
Most popular
Plus
Ideal for growing teams
29per User
per Month
- All Starter features &...
- 5 Mailboxes
- Reports
- Rules
- Satisfaction Ratings
- API and 40+ integrations
- Teams
Pro
Best value for larger teams
39per User
per Month
- All Plus features &...
- 25 Mailboxes
- Custom Fields
- Salesforce, HubSpot,
- Jira Integrations
- SSO/SAML, IP restrictions
- HIPAA Compliance
Company
Made for the enterprise
Contact us
- All Pro features &...
- Unlimited mailboxes
- Priority support
- Dedicated Success manager
- SSO/SAML
- Enterprise grade security
Starter
Perfect for small teams
9per User
per Month
- The plan includes...
- 1 Mailbox
- Knowledge Base
- Web widget
- Live chat Upcoming
- Assignments, @mentions
Plus
Ideal for growing teams
19per User
per Month
- All Starter features &...
- 5 Mailboxes
- Reports (Full history)
- Rules
- API access
- 40+ integrations
Most popular
Pro
Best value for larger teams
29per User
per Month
- All Plus features &...
- 25 Mailboxes
- Teams
- WhatsApp & SMS Upcoming
- Salesforce, HubSpot,
- Jira Integrations
Company
Made for the enterprise
Contact us
- All Pro features &...
- Unlimited mailboxes
- Priority support
- Dedicated Success manager
- SSO/SAML
- Enterprise grade security
