A Shared Inbox to Simplify Support
Genuine, 1:1 conversations with your customers at scale. Less time reacting to support emails, more time helping your customers achieve their desired outcomes.
Organize everything in one place
Groove makes it easy to collaborate and use all your tools in one place:
- Connect your Gmail or forwarded email to your Shared Inbox
- Stay in the loop with notifications in Slack
- Connect your Shopify or Stripe account
- Stay on top of your social media conversations with Facebook integrations
2,000 growing businesses have already made the switch.
Equip your team to solve customer issues, faster
Whether you have a team of 5 or 50, Groove keeps everyone on the same page so nothing slips through the cracks.
By assigning conversations to specific team members, it’s always clear who is responsible for what.
Add internal notes to your conversations to have private discussions with your teammates.
Easily see if somebody is already replying to a conversation to avoid embarrassing double replies.
Quickly @mention a teammate to bring them in the loop.
“With Groove, we've seen a 20% decrease in support volume, a 46 minute faster response time and our happiness score is up to 89%.”
Jared Morris, Customer Success Manager
Save time with automations
Our automations get rid of the busywork so you can pay more attention to your customers.
- Speed up your workflow with Rules
- Organize conversations through Tags
- Keep answers to common questions with Instant Replies
- Use Smart Folders to create custom views for certain types of conversations
Centralized dashboard to Track KPI’s
Simple, intuitive reporting to help you and your team get better at support.
- Inbox & performance metrics
- Team analytics
- Conversation insights
- Unlimited reporting history
Mobile ready when you hit the road
Collaborate with your team and reply to emails wherever you are.
2,000 growing businesses have already made the switch.
Supercharge Groove with powerful integrations
Groove connects with hundreds of apps to supercharge your team's workflow.
See all integrations
The simple way to manage support
Everything you need to keep things organized and make your team more productive
See the full support history of every customer at a glance, without having to search.
By assigning conversations to specific teammates, it’s always clear who is responsible for what.
Know where every conversation stands by marking it as Open, Snoozed or Closed.
Stay on top of the most important online customer support metrics.
Collaborate behind the scenes with comments that only you and your team can see.
Easily see if a teammate is already replying to a conversation to avoid embarrassing double replies.
Integrate with the tools your team knows and loves like Slack, Zapier, and many more.
Keep answers to common questions at your fingertips to easily insert them into conversations.
Speed up your workflow by using rules to automatically route new conversations.
2,000 growing businesses have already made the switch.
“I recommend Groove to many people over ZenDesk. I love the simplicity and ease of use.”
“My job is much more efficient with Groove, and the data has shown a 35% increase in productivity.”
“Groove is 500% better. Way better than ZenDesk. It looks like a personal email, not a ticket. It’s definitely a game-changer.”
“I don’t need or want all the fluff in a full-blown help desk package. I don’t have the time to figure that out.”
“Zendesk feels like something out of the late nineties. It's so painful. Groove was like a breath of fresh air.”
“Groove’s workflow just made sense, compared to the insane amount of do-it-yourself setup you had to do with Zendesk.”
“We're free to work on our business instead of babysitting the help desk software.”
“For the few times we've needed support, Groove’s team knows what they're talking about. That's always refreshing.”
“We needed a ticketing system to make sure things didn’t slip between the cracks as we scaled.”
“We went with Groove to keep it simple.”
“Groove makes it easy to connect with customers, increase sales, and limit those who stop paying for my services.”
“What we love about Groove is that we don’t have to choose between simplicity and functionality.”
“Unlike some of the other software we tried, Groove wasn't bloated with dozens of features we'd never use.”
“Groove gives us all the features we need to give awesome customer support that looks and feels just like email.”
“We appreciate the simplicity, the ease of setup, and the experience our customers have using Groove.”
“Other products included too many features and ended up being expensive overkills for us. Nothing felt right until Groove.”
“Groove is a turnkey solution that allows us to focus on serving our users instead of building unnecessary custom tools.”
“Whenever we get the same question multiple times, we turn the answer into a Knowledge Base post. Groove saves us a ton of time.”
“We love answering our customers’ emails via Groove. It's so user-friendly and I love the helpful blog posts!”
“Our users can easily find answers to their questions using our Knowledge Base without needing to wait for a response from us.”