Know exactly what’s going on.
Easy-to-understand reports that help you stay on top of the most important online customer support metrics.
Easy-to-understand reports that help you stay on top of the most important online customer support metrics.
Stay on top of the most important online customer support metrics.
Help your team improve.
Set goals, keep your team on track and continue to improve your customer service.
Know how your customers feel.
See how your customers feel about the support they get from your team members with daily, weekly, monthly and yearly breakdowns of satisfaction ratings.
Spot trends at a glance.
See which complaints, bug reports and feature requests are trending among your customers by keeping track of your most-used labels.
We’re having weekly contests to see who can get the best customer satisfaction ratings :)
Todd Garland
BuySellAds
Valuable insights into how your customers engage with your self-service portal.
Improve your Knowledge Base.
Let your customers vote on the usefulness of each article to help you make your Knowledge Base more helpful.
See top searches.
Don’t play guessing games to figure out which topics to add to your Knowledge Base. See the exact terms customers are searching for.
Track article traffic.
Identify area for improvement in your user experience by seeing which articles in your Knowledge Base are getting the most views.
