Features Reports

Know exactly what’s going on.

Easy-to-understand reports that help you stay on top of the most important online customer support metrics.

Online Customer Service Metrics Dashboard

The Reports dashboard tracks what matters

Stay on top of the most important online customer support metrics.

Help your team improve. Set goals, keep your team on track and continue to improve your customer service. Help Your Team Improve With Customer Service Reporting

Know how your customers feel. See how your customers feel about the support they get from your team members with daily, weekly, monthly and yearly breakdowns of satisfaction ratings. Track Customer Sentiment

Spot trends at a glance. See which complaints, bug reports and feature requests are trending among your customers by keeping track of your most-used labels. Customer Service Trends

We’re having weekly contests to see who can get the best customer satisfaction ratings :)

Todd-garland-bsa Todd Garland

Get Knowledge Base metrics, too

Valuable insights into how your customers engage with your self-service portal.

Improve your Knowledge Base. Let your customers vote on the usefulness of each article to help you make your Knowledge Base more helpful. Useful Knowledge Base Articles

See top searches. Don’t play guessing games to figure out which topics to add to your Knowledge Base. See the exact terms customers are searching for. Knowledge Base Top Searches

Track article traffic. Identify area for improvement in your user experience by seeing which articles in your Knowledge Base are getting the most views. Knowledge Base Traffic Metrics