Our Customer Success Tools: How These 6 Tools Keep Us Sane
Searching for the right customer success tools for your team? Here’s our stack and why it works for us (and how it could work for you too).
Latest Blog Posts
10 Good Customer Service Reviews, Examples, and Lessons to Empower Your Team
Take control of your customer reviews with these 10 inspiring lessons from some of Groove’s top customers.
A Customer Centric Approach: 5 Ways Steve & Kate’s Camps Earns ‘Customers for Life’
“Customer centric” isn’t a buzzword for Steve & Kate’s Camps. It’s a way of doing business. Here are the five practices they use to earn customers for life.
10 Customer Service Apps to Help Scale Your Support
This list compiles the top customer service apps to help customer service teams save time, reduce effort, and provide holistic customer support.
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As CEO of Groove, there’s nothing that I think about more than the experience we’re creating for our customers.
33 Customer Service Quotes to Inspire, Spark Questions & Help Your Team Thrive
These 33 legendary customer service quotes contain wisdom to inspire you, spark questions, and help your support team deliver better service.
Groove in November: iOS and Android Apps, CRM Progress, API Updates, and More!
Our product teams had another busy month in November with a host of improvements and new features to help you better support your customers.
Auto-Reply Email Sample: A Customer Service Autoresponder Template that Feels Human (Even When It’s Not)
Despite its small size, your email auto-reply can be powerful. Here’s a personalized sample template that feels human, even if it’s not.
Customer Service Checklist: 15 Ways to Provide Exceptional Customer Service
Find out how to provide exceptional customer service using our 15-point checklist.
Customer Experience Software: 5 Questions to Guide You from a Company That Doesn’t Sell It
Searching for new customer experience software? Use these five guiding questions to find the right tool. Spoiler alert: You might already be using it.