10 E-commerce Customer Service Tools That Will Grow With Your Business
Lay the foundation for outstanding (and scalable) e-commerce customer service with these must-have tools.
Latest Blog Posts
Gmail vs Outlook vs Groove: Which Inbox Provides the Best Experience for Your Customers?
We take a customer-first approach to compare Gmail to Outlook to Groove for growing businesses.
5 Simple Knowledge Base Templates to Rapidly Create Content for Your Help Center
Looking for knowledge base templates to help you rapidly create content for your help center? Here are 5 we use here at Groove.
Buying a Customer Support Platform? Here Are 6 Mistakes to Avoid
We expose the mistakes most small businesses make when choosing software, so you can avoid them.
10 Growth Opportunities Hiding in Your Customer Support Software
Learn how to use your customer support software as a catalyst for growth.
What Is a Knowledge Base? (Answer: Instant ROI for Anyone Delivering Support)
A knowledge base isn’t just a collection of articles—it’s a tool that makes customers happier and can quickly reduce support inquiries by 33% (or more!).
20 Best Customer Support Tools: Our Favorite Budget-Friendly and Scalable Solutions for Growing Teams
Our favorite tools for growing businesses looking to keep costs down and efficiency way up.
Zendesk vs Freshdesk vs Groove: 3 Real Questions Answered
Using real customer questions as our guide, we compare Groove to Zendesk and Freshdesk.
Gmail for Customer Support? 10 Best Practices You Need to Know
Trying to use Gmail for customer support? This post covers 10 easy-to-implement best practices, plus step-by-step instructions for each one.
How We Avoid Outsourcing Customer Support (Plus 3 Tips If You Absolutely Must)
Eight ways we managed to save money, time, and customers by keeping support in-house.