Customer Service Ticketing System Magic: We Cut Response Time by 50% Using This Feature
We went from overwhelmed to well-oiled machine using the magical power of tags.
Latest Blog Posts
Customer Experience Analytics: 10 Metrics to Get CX a Seat at the Table
Get the 10 most valuable customer experience analytics for small-medium businesses, broken down in practical terms, with real-life examples.
Getting Rid of the Bullsh*t Performance Review: This 4 Step Checklist Saves Us 40+ Hours Each Quarter
How we eliminated awkward performance review meetings and improved team-wide productivity.
Google Data Studio Examples: These 5 Reports Save Me a Full Day of Work Every Month
KPI reports used to take me 2 hours a week to prepare. Now I do it in 5 minutes. These Google Data Studio examples will show you how.
Customer Marketing: 3 Retention Metrics, 3 Growth Metrics, and 6 Strategies to Jumpstart Your Marketing Plan
Customer marketing holds the key to sustainable and economic growth. Here’s how to build a plan of action for your business.
Our Customer Onboarding Process: How We Customize Onboarding for 10,000+ Customers
Here’s how we optimize our customer onboarding process to cater to all our customers’ needs.
You’ll outgrow your company’s core values. Here’s what to do next.
Your company core values matter. Here’s the process we used to develop ours, plus tools you can use to develop your own.
Customer Experience: Our No-Nonsense Guide for Growing Businesses
Customer experience is the biggest differentiator in today’s market. Find out how to make it work for your business in this practical guide.
Steal Our Marketing Persona Template (And the Customer Research Process That Goes With It)
Most marketing personas aren’t very helpful. Here’s a marketing persona template and research process that can help your business grow.
Our Customer Success Tools: How These 6 Tools Keep Us Sane
Searching for the right customer success tools for your team? Here’s our stack and why it works for us (and how it could work for you too).