9 Customer Success Strategies That Actually Scale (Plus 4 Metrics We Track)
Nine real customer success strategies we use at Groove, along with templates to set them up yourself.
Latest Blog Posts
How to Connect with Influencers and VIPs: The Exact Email Scripts I Use
Want to learn how to connect with influencers and VIPs? Here what I do—along with the exact email scripts I use for my outreach.
10 Customer Service Apps to Help Scale Your Support
This list compiles the top customer service apps to help customer service teams save time, reduce effort, and provide holistic customer support.
Business Networking: 5 Proven Strategies to Win in Business and in Life
Here are 5 proven business networking strategies based on my experience building relationships with smart, successful people.
5 Easy Growth Hacks You Can Implement Today Without a Developer
There’s a lot you can do without a developer. Here are 5 growth hacks you can implement—probably all on your own.
How We Support 10,000+ Users With Only 2 Customer Team Members: 9 Tips for Remote Customer Support
How we built a highly effective (and super lean) remote support team.
Becoming an Entrepreneur: How I Started My Very First Business with Just $300
Becoming an entrepreneur isn’t easy. Here’s my story of using $300 to start my very first business, and how I almost lost everything in the first 15 minutes.
What’s the Best Type of Customer Service for Your Business?
When choosing the best types of customer service, start by designing the customer experience—then work backwards.
5 Tips for Onboarding Your Team to New Customer Support Software
Onboarding employees to new customer support software can be a challenge. This guide will help you conquer it.
Moving to Online Customer Support: 8 Tips to Ease the Transition
Our best advice for smoothly transitioning your team to online customer support.