What Is a Knowledge Base? (Answer: Instant ROI for Anyone Delivering Support)
A knowledge base isn’t just a collection of articles—it’s a tool that makes customers happier and can quickly reduce support inquiries by 33% (or more!).
Latest Blog Posts
20 Best Customer Support Tools: Our Favorite Budget-Friendly and Scalable Solutions for Growing Teams
Our favorite tools for growing businesses looking to keep costs down and efficiency way up.
Zendesk vs Freshdesk vs Groove: 3 Real Questions Answered
Using real customer questions as our guide, we compare Groove to Zendesk and Freshdesk.
Gmail for Customer Support? 10 Best Practices You Need to Know
Trying to use Gmail for customer support? This post covers 10 easy-to-implement best practices, plus step-by-step instructions for each one.
How We Avoid Outsourcing Customer Support (Plus 3 Tips If You Absolutely Must)
Eight ways we managed to save money, time, and customers by keeping support in-house.
9 Customer Success Strategies That Actually Scale (Plus 4 Metrics We Track)
Nine real customer success strategies we use at Groove, along with templates to set them up yourself.
How to Connect with Influencers and VIPs: The Exact Email Scripts I Use
Want to learn how to connect with influencers and VIPs? Here what I do—along with the exact email scripts I use for my outreach.
10 Customer Service Apps to Help Scale Your Support
This list compiles the top customer service apps to help customer service teams save time, reduce effort, and provide holistic customer support.
Business Networking: 5 Proven Strategies to Win in Business and in Life
Here are 5 proven business networking strategies based on my experience building relationships with smart, successful people.
5 Easy Growth Hacks You Can Implement Today Without a Developer
There’s a lot you can do without a developer. Here are 5 growth hacks you can implement—probably all on your own.