Since we launched Groove 2.0 we've heard from many customers who were missing the classic three-pane view. So we're bringing it back!
A marketing audit can help you clarify your goals and objectives. It can also help you find holes and errors in your strategy.
Customer success is not a fad, it's a neccessity. It nurtures customer loyalty and retention. Learn how to harness it to grow your business.
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"What does customer service mean to you" is one of the most common questions you'll hear in a job interview. Learn how to nail the answer
Do you find yourself missing the Pending status in Groove...
Very few of us are "natural-born leaders". Luckily, the essential leadership qualities needed to be successful can be learned and developed.
In a world where setting up an e-commerce shop takes just a few minutes, great customer service is the only way to differentiate.
Not sure what tiered support and swarming are? Not sure which approach is right for your team? No worries, we have all the answers for you.
Great customer service is the shortest path to the hearts of your customers. Follow these tips to build an organization driven by it.
Where we’ve been, where we’re going, and answers to all of the questions that many of you have been asking.
Use these tips to create a customer service training program that turns new hires and seasoned pros alike into masters of support.