Business Apology Email Example: A Customer Service Template to Restore Loyalty
Despite the unfortunate circumstances, your business’ apology email can salvage even the most crushing mistakes. Here’s a template that’s been proven to work.
Latest Blog Posts
How we saved 40,000 hours by moving off a Gmail shared inbox
Small and scrappy doesn’t have to mean inefficient. Find out how and when it’s time to move from Gmail to a real Shared Inbox.
15 Low-Cost Shopify Tools for E-commerce Entrepreneurs
Looking for a few low-cost Shopify tools for your E-commerce store? Here's a list you can use to save time and improve your sales!
These 8 Autoresponders Improved Conversions By 250%
Our most successful autoresponder email campaigns—now yours for the taking (and learning).
Customer Service Software: A Guide to Finding the Right Fit for Your Business
Learn the basics of customer service software and how to tailor it to your specific needs.
10 E-commerce Customer Service Tools That Will Grow With Your Business
Lay the foundation for outstanding (and scalable) e-commerce customer service with these must-have tools.
Gmail vs Outlook vs Groove: Which Inbox Provides the Best Experience for Your Customers?
We take a customer-first approach to compare Gmail to Outlook to Groove for growing businesses.
5 Simple Knowledge Base Templates to Rapidly Create Content for Your Help Center
Looking for knowledge base templates to help you rapidly create content for your help center? Here are 5 we use here at Groove.
Buying a Customer Support Platform? Here Are 6 Mistakes to Avoid
We expose the mistakes most small businesses make when choosing software, so you can avoid them.
10 Growth Opportunities Hiding in Your Customer Support Software
Learn how to use your customer support software as a catalyst for growth.