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Featured post
I’m Taking A Break From Blogging. Here’s Why.
Most Recent
Best Of
Startup Journey
Interviews
Q&A
Customer Support
Product
September 12
Better
Groove 2.0 Beta is Open for Business
August 6
Better
Groove Reports 2.0:
A Look at What’s Coming
August 1
Support
A Real Example of How to Handle an Angry Customer Service Complaint on Social Media
August 1
Support
5 Customer Service Email Templates for Tough Situations
August 1
Support
10 Tips for Sending Better Customer Service Emails
July 21
Support
The Most Important Customer Service Phrases You Should (And Shouldn’t Be) Using
July 20
Support
How to Use Upselling to Increase Customer Happiness, Retention and Revenue.
June 12
Better
Coming Soon: A Brand New
Knowledge Base
May 3
Better
Sneak Peek: Refining the New
Groove Inbox
April 3
Better
What We Shipped in March
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