In a world where setting up an ecommerce shop takes just a few minutes, great customer service is the only way to differentiate.
Not sure what tiered support and swarming are? Not sure which approach is right for your team? No worries, we have all the answers for you.
Great customer service is the shortest path to the hearts of your customers. Follow these tips to build an organization driven by it.
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Use these tips to create a customer service training program that turns new hires and seasoned pros alike into masters of support.
Hiring the best support pros starts with a great job description. Learn how to write one with examples from Buffer, Slack, and others
Every email you send in customer service is a valuable opportunity to build a stronger and lasting relationship with your audience. Learn how to harness it
Download and use these email templates to navigate even the most complicated scenarios and deliver great customer service
In this blog post you'll learn how to deal with angry customers by using Disney's H.E.A.R.D. approach (and you'll see it in action!)
Increase customer satisfaction by knowing what customer service phrases you should (and shouldn’t) be using
Upselling is a dirty word to many people, but in reality it doesn’t need to be. Learn how to upsell so that you get happier and more loyal customers
In parallel to the Groove 2.0 Inbox, our KB team has been hard at work rebuilding the Groove Knowledge Base from the ground up