Picking a Help Desk Desk


Desk.com vs Groove

Groove is a simple Desk.com alternative. Here's why you should consider switching…

Hi there.

Thinking of making the switch to Groove or one of the other Desk.com competitors?

We want to make the decision as easy as possible, so we’ve put together some info that’ll help you decide which option is best for you.

Below, you'll find information to help you compare Groove and Desk.com, including features, customer experiences, pricing and thoughts from current Groove customers who have made the switch.

We hope this helps…

1) Groove is simpler to use.

Tired of having to struggle your way through clunky and complex Desk.com user guides, trainings, implementation plans, dashboards, macros, triggers and all sorts of features you never use?

With Groove, you won’t have to. All you see when you log in is your simple inbox:


You’ll get awesome core features like simple automation, canned replies and reporting, without having to navigate a maze of features you don’t need.

And if you ever want to enhance Groove beyond the core help desk, you can do that with any of our free Groove Add-Ons.


Groove allows us to focus on our customers instead of being tangled into enterprise level customer support software.

Allan-branch-lessaccounting Allan Branch

2) Groove is more personal for your customers.

You love your customers.

And Groove makes it easy to show it.

Your customers will never have to go through a login portal to get help, or try to dig through their email for a ticket number.

Groove looks and feels exactly like email to your customers:


No corporate-looking templates, and no annoying auto-responses clogging up their inbox every time they send a reply to one of your emails.

Just the simple, personal experience of regular email.

3) Groove is built for small teams.

When a help desk is complicated, it can add hours of wasted time to a support agent’s month.

Multiply that by two, three, four or more agents, and that’s a lot of lost productivity.

As a small business, we understand how devastating that can be.

That’s why we stripped out the more complicated edge-case features of Desk.com, and kept only the most important time-saving collaboration tools:

Help your customers, together. Assign tickets to other team members or groups. Everyone knows which tickets they’re responsible for, so nothing slips through the cracks. Ticket-assignment

Collaborate behind the scenes. Add private notes that only you and your team can see. Ask questions, make suggestions, or review messages from new team members before they’re sent. Behind-the-scenes

Always know what's going on. See exactly what’s happening in Groove in real-time. You’ll know when tickets are assigned, completed, reopened or rated. Know-whats-going-on

Groove’s Knowledge Base makes it easy for your team to save time by offering 24/7 self-help to your customers, too.

Dunked KB

4) Groove is more affordable.

We believe that small business software should be affordable for small businesses.

If that sounds obvious, well, somebody should let Desk.com know. Here’s a Groove vs. Desk.com comparison chart, using the Desk.com “Business Plus” pricing plan, which you would need in order to get all of the functionality that’s already included in Groove’s straightforward price:

1 agent 3 agents 5 agents 10 agents
Groove $19/month $57/month $95/month $190/month
Desk.com $125/month $375/month $625/month $1,250/month
Annual Savings $1,272/year $3,816/year $6,360/year $12,720/year

5) Groove is here to help.

We’re committed to making sure that you have the best experience you possibly can using Groove.

That’s why our customer success team checks in with every single customer to proactively answer any questions you may have.

We’re here for you with personal support, all day, every day, via email and social media, no matter what you need.

Here are a few more reasons to switch…

We work hard to get to know all of our customers. One of the things we always ask is: why did you sign up for Groove?

Hundreds of happy customers have switched from email. See what they had to say…

Ready to give Groove a try?

We hope this comparison guide was useful to you.

Making the switch is easy; you can get your whole team set up on Groove in just a few minutes.

To sign up for your free, no-risk trial (no credit card required), just click here.

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