Picking a Help Desk Email


Email vs Groove

Groove is a simple Email alternative. Here's why you should consider switching…

Picking a Help Desk

Hi there.

Thinking of making the switch to Groove?

We want to make the decision as easy as possible, so we’ve put together some info that’ll help you decide which option is best for you.

Below, you'll find information to help you compare Groove and email, including features, customer experiences, pricing and thoughts from current Groove customers who have made the switch.

We hope this helps…

1) Groove makes you more productive.

You already know email like the back of your hand.

That’s why we kept the Groove workflow as close to email as possible, but with added functionality to make you and your team more productive.


Groove lets you automate the way support emails are handled, save and insert canned replies to frequently asked questions and get metrics on how you’re doing, including satisfaction ratings from your customers.

And if you ever want to enhance Groove beyond the core help desk, you can do that with any of our free Groove Add-Ons.


It really is like Gmail on steroids. Just as simple, but way, way more powerful.

Justin-britten-prefinery Justin Britten

2) Groove is built for collaboration.

Email is great for a lot of things, but collaboration isn’t one of them.

It’s hard to know who on your team is working on which tickets, and forwarding customer emails almost always ends up in messages slipping through the cracks.

With Groove, it’s easy to work together with your team to manage support.

Help your customers, together. Assign tickets to other team members or groups. Everyone knows which tickets they’re responsible for, so nothing slips through the cracks. Ticket-assignment

Collaborate behind the scenes. Add private notes that only you and your team can see. Ask questions, make suggestions, or review messages from new team members before they’re sent. Behind-the-scenes

Always know what's going on. See exactly what’s happening in Groove in real-time. You’ll know when tickets are assigned, completed, reopened or rated. Know-whats-going-on

Groove’s Knowledge Base makes it easy for your team to save time by offering 24/7 self-help to your customers, too.

3) Groove is still personal for your customers.

Email doesn’t just feel natural to you; it’s also what feels natural to your customers.

That’s why we made Groove look and feel exactly like email to your customers.


Your customers will never know you’re using a help desk.

No corporate-looking templates, and they’ll never have to log in or reference their "ticket number" (in fact, they’ll never even know they have a ticket number) to get help.

Just the simple, personal experience of regular email.

4) Groove is affordable.

We get it, email is free.

And free is a great price, especially for small businesses.

But we believe that the value you’ll get from Groove far outweighs the cost. And more than 3,000 happy small business customers agree.

If our productivity and collaboration features can save your team just five hours per month, then Groove will more than pay for itself.

Our pricing is simple: just $19 per agent per month.

5) Groove is here to help.

We’re committed to making sure that you have the best experience you possibly can using Groove.

That’s why our customer success team checks in with every single customer to proactively answer any questions you may have.

We’re here for you with personal support, all day, every day, via email and social media, no matter what you need.

Here are a few more reasons to switch…

We work hard to get to know all of our customers. One of the things we always ask is: why did you sign up for Groove?

Hundreds of happy customers have switched from email. See what they had to say…

Ready to give Groove a try?

We hope this comparison guide was useful to you.

Making the switch is easy; you can get your whole team set up on Groove in just a few minutes.

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