Affordable pricing for growing businessesSign up for free. Upgrade as you grow.

30 day money-back guarantee

30 day money-back guarantee on paid plans.

  • No credit card required
  • Full access to all features
  • Cancel at anytime
Free
Always Free
Free features
  • Up to 3 users
  • 2 Channels

  • 15 days Search History
  • @Mentions with Notes
  • Teammate Assignments
  • Tagging
  • Snoozing
  • Following
  • 5 Smart Folders
  • 3 Instant Replies
  • 1 Knowledge Base
  • 1 Help Widget
Standard
$12

Per user
Per month

For Smaller Teams
  • Up to 5 users
  • 5 Channels

  • 6 months Search History
  • @Mentions with Notes
  • Teammate Assignments
  • Tagging
  • Snoozing
  • Following
  • 5 Smart Folders
  • 5 Rules
  • 10 Instant Replies
  • 1 Knowledge Base
  • 1 Help Widget
Advanced
$40

Per user
Per month

All Premium Features +
  • Up to 50 users
  • Unlimited Channels

  • Time Based Rules
  • Round Robin with Load balancing
  • Priority support
  • Teams
  • Data exports
  • Custom Fields
  • Unlimited Smart Folders
  • Premium integrations
Enterprise
Custom
All Advanced features +
  • Unlimited users
  • Unlimited Channels

  • Custom integrations
  • Quarterly trainings
  • SSO / SAML & Audit Logs
  • Dedicated account manager
my-cosmicshop.com
tailorandstore
data-dog
cloud-app
stussy
palace
app-sumo
modkat
meta-lab
status-page
keen-io
unsplash
shopify-logo
my-cosmicshop.com
tailorandstore
data-dog
cloud-app
stussy
palace
app-sumo
modkat
meta-lab
status-page
keen-io
unsplash
shopify-logo
my-cosmicshop.com
tailorandstore
data-dog
cloud-app
stussy
palace
app-sumo
modkat
meta-lab
status-page
keen-io
unsplash
shopify-logo

Our simple yet powerful helpdesk has a rating of 4.6/5 stars on G2 from our 2,000+ customers.

G2 awards

All the power, without the cost

Stop over paying for bloated help desk software.

  • 10 Agents
  • 1 Agent
  • 5 Agents
  • 10 Agents
  • 25 Agents
With Groove, on
average you’ll pay…
  • $2,472  per year less
  • $1,188  per year less
  • $1,236  per year less
  • $2,472  per year less
  • $6,192  per year less
  • $120/mo
  • $12/mo
  • $60/mo
  • $120/mo
  • $300/mo
  • $200/mo
  • $20/mo
  • $100/mo
  • $200/mo
  • $500/mo
  • $190/mo
  • $19/mo
  • $95/mo
  • $190/mo
  • $475/mo
  • $590/mo
  • $295/mo**
  • $295/mo
  • $590/mo
  • $1,475/mo
** Front minimum 5 users required charged at $59 per user
g2 star tag

Features by plan

Free

Standard

Advanced

Enterprise

Omnichannel inboxes
minus Created with Sketch.
Channels 2510UnlimitedUnlimited
Email inboxes 1510UnlimitedUnlimited
Instagram Direct Messages 
Facebook Messenger 
Live Chat 
Call logging 
Web widget with contact form & Knowledge base 11UnlimitedUnlimitedUnlimited
Android & iOS app 
Conversation Statuses 
Handy "All inboxes" view 
Teammate Assignment 
Collision Detection 
Internal notes with @mentions 
Teams 
Follow conversations 
Agent availability 
Search history 15 days history6 months historyUnlimitedUnlimitedUnlimited
Custom Smart Folders 5520UnlimitedUnlimited
Conversation Tags UnlimitedUnlimitedUnlimitedUnlimitedUnlimited
Conversation Snoozing 
Open tracking 
Satisfaction Ratings (CSAT) 
Spam & Blacklist handling 
Customer overview with custom fields 
Conversation history 
Customer notes 
Merge conversations 
Custom Profile 
Custom Fields 
Custom Auto-replies 
Custom signatures 
Slack notifications 
Undo send 
Keyboard shortcuts 
Custom SMTP sending 
Instant replies 310UnlimitedUnlimitedUnlimited
Instant reply actions 
Rule templates 
5UnlimitedUnlimitedUnlimited
Interaction Escalation 
SLA's 
Custom Rule builder 
Time based rules 
Round Robin assignment 
Loadbalancing 
Reporting history 
30 daysUnlimitedUnlimitedUnlimited
Average conversations & resolutions 
First response times 
Tag reporting 
Total customers helped 
Average resolution time 
Productivity reports 
Performance Reports 
Customer happiness 
Brandable chat widget for Web and Mobile 
End user identification 
User and visit info 
Transcripts 
Email continuation 
Round robin routing with load balancing 
Maximum conversation handling 
Unattended message handling 
Welcome bot 
No online agent automations 
Hide teammate avatar from participants 
Chat availability settings 
Rich text editor 
Optimized, ready-to-use themes 
Mobile ready 
Groove Inbox integration 
Knowledge Base widget 
Full branding control 
Use your own domain 
1 Click SSL 
Advanced metrics 
Article rating system 
SEO & Opengraph settings 
White labeling 
Password & IP Restrictions 
Custom scripts 
Google Analytics 
Contact & Business fields 
Custom fields 
Hubspot integration 
Salesforce integration 
Two-factor authentication (2FA)
Mailbox access permissions 
Teammate Roles 
Audit Logs Coming soon
Account Activity Coming soon
Sessions Coming soon
Public reporting for downtime 
AI
Remove Groove Branding 
API 
Data Export 
Webhooks 
Variables 
Auto-bcc 
Timezone configuration 
g2 star tag

Frequently asked questions

Haven’t found what you’re looking for? Try the Groove Knowledge Base or .

A Shared Inbox is a specially designed Inbox that allows multiple team members to seamlessly manage email that comes in to one Inbox.

This is amazing for support and sales teams that need to all manage incoming conversations, and Groove comes with some very specific features to handle multiple users, such as:

  • Powerful collaboration: Private internal notes, @mentions and collision detection which stops team members from working on the same conversation.
  • Fast and powerful: Conversation states, Instant Replies, and tagging make managing conversations a breeze.
  • Automations: Groove includes a powerful Rule engine that allows you to automate actions based on conditions you set.
  • Conversation history: Easily see the full audit trail on a conversation of who has worked on it and what has happened on it.
  • Team management: Easily manage access to each user with their own login to the Inbox and grant permissions for what they can and can’t access.
  • Reporting: Easily track the performance of your team members and the team as a whole, with deep reporting.
Extremely secure. Each year we go through stringent security & compliance audits to meet the necessary requirements to host your emails from Google and other partners to ensure your data meets all highest security standards.
Gmail is built for one specific individual accessing their email, and has no team focused features. With Groove, you get to benefit from powerful collaboration features like private notes, @mentions and collision detection which stops team members from working on the same conversation.

In addition, we have a bunch of handy features like conversation states that and powerful tools like instant replies to use to answer similar incoming questions with just a few clicks - best of all, this includes a full audit trail to see who has worked on what with full history for that customer.
A Shared Inbox that includes a host of features built to optimise team collaboration and team efficiency can save your team hours in a week.

Once team members are up and running, the workload of incoming conversations is easily split between team members with no time lost on team members working on the same things.

Best of all, with Groove includes a host of features that increase the team productivity (instant replies, rules and workflows, etc...) which saves teams huge amounts of time.
Yes! We have a powerful, customizable Knowledge Base!
Yes! We have native apps for both iOS and Android that include all the powerful features that you have on the web based version.
When you sign up, our onboarding workflow assists you in getting your mailbox setup and inviting team members which takes just a minute or two (it’s only a few clicks).

If you do need any help in the setup, or want to chat to someone to make sure your account is setup correctly our support team is available Mon-Fri and are more than happy to help!
Yes! You Can Easily add Live Chat to your website or app with our customizable widget. With our Live Chat, you get all the powerful features of the Shared Inbox, with a few specific features for Live Chat (like round robin and bots!).
Yes, we have a completely customizable website widget that includes:
  • A easy contact form which funnels conversations to your Shared Inbox.
  • Direct access to your Knowledge Base on every page of your site.
  • Live Chat if you want customers to have direct access to your team.
g2 star tag

Here’s what some of our customers have to say since switching to Groove.

Our team handles 4-5k emails monthly. Using different inboxes for every region and agent assignments, we can now handle all the emails without a mess.

Alex B.

Alex B.Head of Customer Success

We used Zendesk for over 6 months, and felt like we were stuck in mud. Groove feels more natural and our team has never been more productive!

Anna Pilartz

Anna PilartzFounder, Visahelp.de

I've tried Zendesk and Zoho. Groove was simplest and most price effective for a small team that multi tasks. It’s been a life saver!

Lorelei B.

Lorelei B.Partner, Erasmus Fox

Our simple yet powerful helpdesk has a rating of 4.6/5 stars on G2 from our 2,000+ customers.

G2 awards