Get the conversation going with Live Chat.
Interact with customers on any page of your site or app with Groove’s powerful Live Chat software.
More than 118,000+ support agents trust Groove daily
Live Chat that matches your brand.
Get creative with endless customization options to ensure your customers always know who they’re talking to.
- Customizable colors to match your brand.
- Choose from 20+ notification sounds.
- Add your company logo & Bot avatar.
- Select which agents to show or hide.
- Remove Groove branding.
Never leave a customer hanging!
Set up smart automations to step in when your team is away, too busy, or if a customer drops offline.
- No agents online
Have your bot let your customers know that no agents are online, grab their message, and inform them that an agent will reply as soon as they come online.
- Busy agent bot
Use bots to welcome your customers, grab their email address, and let them know an agent is on their way.
- Email continuation when the customer drops offline
Keep the conversation going via email even if customers drop off Live Chat.
Put your team management on auto-pilot.
Our smart conversation routing ensures that customers get the priority support they deserve.
Automatic routing of conversations to agents with the least amount of open conversations.
Don't leave customers waiting because of overloaded team members. When they reach their capacity, new conversations will be unassigned.
This handy automation unassigns conversations when customers have waited for longer than a set amount of time and re-routes them to available agents.
Give customers options to reach you.
With the Groove Widget, you can give customers different options in how to reach your team or instantly browse your Knowledge Base right from your website or app.
- Users choice
Let users decide if they want to search your Knowledge Base, start a chat, or send an email.
- Live chat
Offer immediate access to start a conversation with your team.
- Contact form
Ask customers to submit a contact form with more details regarding their request.
- Knowledge Base
Present your Knowledge Base as a first stop for customer questions.
An agent interface built for speed.
Fast reply times are everything in chat. That’s why we’ve optimized the agent interface for fast replies, and have tools to ensure agents are notified of new incoming messages.
- New incoming message notifications.
- Longest waiting sort options.
- Streamlined reply editor for chat.
- Private notes for internal conversations.
- Smart Folders to keep conversations organized.
Everything you need to know, in one place.
All the info you need on your customers’ browsing and conversation history right at your fingertips to provide fast, fantastic support.
- Customer presence status.
- Visit history.
- Current page & browsing info.
- Show all linked conversations.
And a whole bunch more…
We’ve made it easy to customize your Live Chat to work the way you need it.
Customers can download the full chat transcript history right from the chat widget.
Allow your agents or customers to quickly and easily share any files right from the chat widget.
Let your agents and customers leave emoji reactions right on any sent message.
With the rich text editor, let customers & agents send relevant emoji’s in the conversation.
Remove all Groove branding from the widget and Live Chat.
Provide access to all or part of the team for each of your chat widgets.
