Desk.com vs Groove

Groove is a simple Desk.com alternative.
Here's why you should consider switching…

Hi there.

Thinking of making the switch to Groove or one of the other Desk.com competitors?

We want to make the decision as easy as possible, so we’ve put together some info that’ll help you decide which option is best for you.

Below, you'll find information to help you compare Groove and Desk.com, including features, customer experiences, pricing and thoughts from current Groove customers who have made the switch.

We hope this helps…

1. Groove is simpler to use

Tired of having to struggle your way through clunky and complex Desk user guides, trainings, implementation plans, dashboards, macros, triggers and all sorts of features you never use?

With Groove, you won’t have to. All you see when you log in is your simple inbox:

Groove Interface | Desk.com Alternative

You’ll get awesome core features like simple automation, canned replies and reporting, without having to navigate a maze of features you don’t need.

And if you ever want to enhance Groove beyond the core Shared Inbox, you can do that with over 25+ integrations, baked right into Groove.

Groove Integrations | Desk.com AlternativeSee all our integrations

2. Groove is more personal for your customers

You love your customers.

And Groove makes it easy to show it.

Your customers will never have to go through a login portal to get help, or try to dig through their email for a ticket number.

Groove looks and feels exactly like email to your customers:

Groove makes customer service personal just like email | Desk.com Alternative

No corporate-looking templates, and no annoying auto-responses clogging up their inbox every time they send a reply to one of your emails.

Just the simple, personal experience of regular email.

3. Groove is built for small teams

Complicated help desks slow support agents down and add hours of wasted time to their month.

Multiply that by two, three, four or more agents, and that’s a lot of lost productivity.

As a small business, we understand how devastating that can be.

That’s why we stripped out the more complicated edge-case features of Desk, and kept only the most important time-saving collaboration tools:

Help your customers, together.

Assign conversations to other team members or groups. Everyone knows which conversations they’re responsible for, so nothing slips through the cracks.

Groove Ticket Assignments | Desk.com Alternative
Collaborate behind the scenes.

Add internal notes that only you and your team can see. Ask questions, make suggestions, or review messages from new team members before they’re sent.

Groove Team notes | Desk.com Alternative

4. 24/7 support, even when you not around

Groove’s Knowledge Base makes it easy for your team to save time by offering 24/7 self-help to your customers, too.

Groove Knowledge Base | Desk.com Alternative

5. Groove is more affordable

We believe that small business software should be affordable for small businesses.

If that sounds obvious, well, somebody should let Desk.com know. Here’s a Groove vs. Desk.com comparison chart, using the Desk.com “Business Plus” pricing plan, which you would need in order to get all of the functionality that’s already included in Groove’s straightforward price:

1 agent 3 agents 5 agents 10 agents
Groove $19/month $57/month $95/month $190/month
Desk.com $125/month $375/month $625/month $1,250/month
Annual Savings $1,272/year $3,816/year $6,360/year $12,720/year

6. Groove is here to help

We’re committed to making sure that you have the best experience you possibly can using Groove.

That’s why our customer success team checks in with every single customer to proactively answer any questions you may have.

We’re here for you with personal support, all day, every day, via email and social media, no matter what you need.

Here are a few more reasons to switch…

We work hard to get to know all of our customers. One of the things we always ask is: why did you sign up for Groove?

Hundreds of happy customers have switched from Desk. See what they had to say…

Why customers choose Groove | Desk.com Alternative
Why customers choose Groove | Desk.com Alternative
Why customers choose Groove | Desk.com Alternative
Why customers choose Groove | Desk.com Alternative
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