Lesley YarbroughLesley is the head of support at Groove. Her specialties include troubleshooting bugs, tracking trends, and finding the perfect GIF for any given occasion.
Lesley Yarbrough's favorite posts
10 Great Examples of Customer Onboarding That You Can Learn From
Your users’ first experience is absolutely critical. Here’s how to design a customer onboarding experience that will earn you loyal customers
21 Customer Support Statistics That You Absolutely Need to Know
Surprising research and customer service statistics that can help you impress your customers and deliver better support.
10 Customer Service Metrics You Should Be Measuring (And What to Do With Them)
What gets measured gets improved. And these are the essential customer service metrics you should be measuring (and improving)
All of Lesley Yarbrough’s posts
Groove in April: Busiest Times, Classic View, KB Localization, and More!
April was a busy month at Groove. We made improvements and introduced new features for all our core products. Learn about them in this post
Classic View is Now Available!
A lot of our customers were missing the classic three-pane layout from and we’re excited to announce that this view is now available again
Groove in March: Privacy Shield, Reporting Updates, 50+ Parsing Improvements, and More!
Here are some of the highlights on the recent features, improvements, and bug fixes for Groove that were pushed in March
Coming Soon: Classic View and Other Readability Updates
Since we launched Groove 2.0 we've heard from many customers who were missing the classic three-pane view. So we're bringing it back!
Introducing Indefinite Snooze
Do you find yourself missing the Pending status in Groove...
Swarming vs Tiered Support: Which One Is Right For You?
Not sure what tiered support and swarming are? Not sure which approach is right for your team? No worries, we have all the answers for you.
Coming Soon: A Brand New Knowledge Base
In parallel to the Groove 2.0 Inbox, our KB team has been hard at work rebuilding the Groove Knowledge Base from the ground up
Sneak Peek: Refining the New Groove Inbox
We've been working hard to bring design harmony to the new Groove Inbox. Now we're excited to share with you all the changes we've made
Dig Through Your Trash, Android Notifications and Groove 2.0 teaser :-)
We’ve been working hard on Groove 2.0. Have a look for the latest features, bug fixes, and a status update on the new version of Groove
Android Notifications, Mobile Fixes, and What’s Next
This week, we have an update that Android users are going to love, some bug fixes, and a preview of some VERY big news that's coming soon
Mobile Updates: The Time Saver Edition
We continue to strive to make the Groove mobile experience as fast as possible, and we’re pretty excited about this week’s release.
Mobile Merging, Swipe Actions, and PieSync Integration
We’re wrapping up lots of updates to mobile, and we’re getting closer to moving Groove Mobile out of “beta” and into prime time.