337 posts found for “customer service”
Help Scout vs Freshdesk: A Guide to Customer Service Platforms
When considering HelpScout and Freshdesk, you'd be well suited to read this review of features, pricing, functionality and more by Groove - a new leader in the ecommerce customer support space.
Why Customer Service is Important: 10 Reasons to Prioritize It
If you’re serious about building a thriving ecommerce business, you’ll have to dedicate time and attention to customer service.
Customer Service Interviewing Questions (for Managers and Candidates)
Here you’ll find questions from both perspectives: what you should ask as a prospective employee, and what employers should expect to hear when they conduct a job interview.
Awful Customer Service Examples (and How to Avoid or Correct Them)
There are all sorts of awful customer service examples throughout history, and they don’t have to make or break you. But they should serve as an eye-opener for you.
Customer Service Resume Writing: Tips & Examples
Looking to wow recruiters and hiring managers with an awesome resume? We've got insights to help you get hired!
Customer Support: What It Is, Why It’s Important, and Why It’s Different from Customer Service
Everything you need to understand customer support, how to create a great team, and foster amazing customer experiences for your brand.
The Most Important Customer Service Statistics for 2022
Looking for industry benchmarks and statistics from the customer service and support industry? We've got you covered.
Customer Service Trends for 2022 and Beyond
Find out the latest trends taking the customer service world by storm.
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