Alex Turnbull's favorite posts
21 Customer Support Statistics That You Absolutely Need to Know
Surprising research and customer service statistics that can help you impress your customers and deliver better support.
Your Best Employees Will Quit. Here’s What To Do About It.
Not everyone is committed to your company for life, and that’s okay. Here’s how to deal with it.
How I Stopped Getting Jealous Of Other People’s Success
I used to get growth envy when I looked at how other businesses were performing. Here’s how I stopped.
All of Alex Turnbull’s posts
Why We Dropped “Fun” as a Core Value
And how, as a result, we’re having more fun than...
What is Good Customer Service? A Definition, Data & 11 Qualities of Exceptional Support
Let’s explore a comprehensive answer—backed by data, five timeless sources, and 11 qualities of exceptional support—to, “What is good customer service?”
15 Customer Service Skills & How to Improve Each One (Step-by-Step)
Nobody’s born with good customer service skills. But, anyone can master them. Here are step-by-step instructions to improve you or your team’s support.
What I Learned Rescuing Our Startup From Death
The 5 steps we took to turn Groove around when the company was headed toward failure
Why I Almost Walked Away From the $500k/mo Company I Founded
The story of Groove's darkest months: how we got here and how we came up with a plan to turn things around.
How to Choose Help Desk Software for Your Small Business: Simple Over “Best”
Spoiler: the best help desk software for small businesses doesn’t exist. Instead, it’s about the right fit for your growing team.
The Rebirth of Groove (and the Next Stage In Our Startup Journey)
Where we’ve been, where we’re going, and answers to all of the questions that many of you have been asking.
How to Use Upselling to Increase Customer Happiness, Retention and Revenue
Upselling is a dirty word to many people, but in reality it doesn’t need to be. Learn how to upsell so that you get happier and more loyal customers
Sneak Peek: A New Groove
Introducing Groove 2.0 — up to 8× faster, rock-solid stability, better collaboration, powerful new reporting, and a whole new look.
I’m Taking A Break From Blogging. Here’s Why.
Four years ago today, we took down our blog to re-imagine it. Here’s why we’re doing it again.
Attention Startups: Stop Selling to Startups
Instead of trying to sell to your circle of "founder friends", figure out who your best customers really are and where you can find them
9 Blog Posts Your Team Should Read Today
My favorite recent startup articles about growth, marketing and business life that have made a big impact on our team