Alex Turnbull's favorite posts
21 Customer Support Statistics That You Absolutely Need to Know
Surprising research and customer service statistics that can help you impress your customers and deliver better support.
Your Best Employees Will Quit. Here’s What To Do About It.
Not everyone is committed to your company for life, and that’s okay. Here’s how to deal with it.
How I Stopped Getting Jealous Of Other People’s Success
I used to get growth envy when I looked at how other businesses were performing. Here’s how I stopped.
All of Alex Turnbull’s posts
Why I Almost Walked Away From the $500k/mo Company I Founded
The story of Groove's darkest months: how we got here and how we came up with a plan to turn things around.
7 Signs You’re Using the Wrong Help Desk Software
Choosing help desk software is not easy and you might not get it right the first time. Here are some of the signs you made the wrong choice
The Rebirth of Groove (and the Next Stage In Our Startup Journey)
Where we’ve been, where we’re going, and answers to all of the questions that many of you have been asking.
How to Use Upselling to Increase Customer Happiness, Retention and Revenue
Upselling is a dirty word to many people, but in reality it doesn’t need to be. Learn how to upsell so that you get happier and more loyal customers
Sneak Peek: A New Groove
Introducing Groove 2.0 — up to 8× faster, rock-solid stability, better collaboration, powerful new reporting, and a whole new look.
I’m Taking A Break From Blogging. Here’s Why.
Four years ago today, we took down our blog to re-imagine it. Here’s why we’re doing it again.
Attention Startups: Stop Selling to Startups
Instead of trying to sell to your circle of "founder friends", figure out who your best customers really are and where you can find them
9 Blog Posts Your Team Should Read Today
My favorite recent startup articles about growth, marketing and business life that have made a big impact on our team
Don’t Let An “Unlimited” Vacation Policy Kill Your Startup
This is how to create a real unlimited vacation policy that will help your teammates recharge and return at their best.
How We Used Content Upgrades to Increase Conversions by 400%
Learn how you can use the power of content upgrades to multiply the conversion rate of your email subscription forms
7 No-Nonsense Pieces of Startup Advice I Wish I Got When I Started
Key pieces of startup advice we’ve collected over the years that have made a dramatic impact on our business
Friday Q&A: How to Know When to Abandon a Strategy
Every Friday, we’re answering your questions about business, startups, customer success and more.