Alex Turnbull's favorite posts
21 Customer Support Statistics That You Absolutely Need to Know
Surprising research and customer service statistics that can help you impress your customers and deliver better support.
Your Best Employees Will Quit. Here’s What To Do About It.
Not everyone is committed to your company for life, and that’s okay. Here’s how to deal with it.
How I Stopped Getting Jealous Of Other People’s Success
I used to get growth envy when I looked at how other businesses were performing. Here’s how I stopped.
All of Alex Turnbull’s posts
Founder’s Depression Is Bullshit
Founder depression is a lie we tell ourselves—and each other—to make depression seem like an acceptable part of the job.
We’re Lowering Prices for Everyone
We’re lowering all of our pricing plans by 30% on January 1st, 2020. We're also adding new features, which will be included at no extra cost.
Vacations Are Important, but Most Founders Do Them Wrong
It felt like the exact wrong thing to do. It...
Why We Dropped “Fun” as a Core Value
And how, as a result, we’re having more fun than...
What I Learned Rescuing Our Startup From Death
The 5 steps we took to turn Groove around when the company was headed toward failure
Why I Almost Walked Away From the $500k/mo Company I Founded
The story of Groove's darkest months: how we got here and how we came up with a plan to turn things around.
The Rebirth of Groove (and the Next Stage In Our Startup Journey)
Where we’ve been, where we’re going, and answers to all of the questions that many of you have been asking.
How to Use Upselling to Increase Customer Happiness, Retention and Revenue
Upselling is a dirty word to many people, but in reality it doesn’t need to be. Learn how to upsell so that you get happier and more loyal customers
Sneak Peek: A New Groove
Introducing Groove 2.0 — up to 8× faster, rock-solid stability, better collaboration, powerful new reporting, and a whole new look.
I’m Taking A Break From Blogging. Here’s Why.
Four years ago today, we took down our blog to re-imagine it. Here’s why we’re doing it again.
Attention Startups: Stop Selling to Startups
Instead of trying to sell to your circle of "founder friends", figure out who your best customers really are and where you can find them
9 Blog Posts Your Team Should Read Today
My favorite recent startup articles about growth, marketing and business life that have made a big impact on our team