A collection of 162 posts
7 Min read
A comprehensive guide to the best knowledge base software for your business.
Senior Editor @Groove
5 Min read
These five elements of customer service lay the foundation for company growth, client success, and customer happiness at growing small businesses.
CX Lead & Content Creator @Groove
7 Min read
Here's an ultra-practical guide to help non-technical founders (and customers alike) troubleshoot and resolve issues.
A guide to (successfully) supporting customers while running every other part of your business.
A guide to finding help center software that’s right for you, including a 5-step process to help you get started.
4 Min read
Everything you need to know about using a web widget for customer support.
8 Min read
Despite the unfortunate circumstances, your business’ apology email can salvage even the most crushing mistakes. Here’s a template that’s been proven to work.
Small and scrappy doesn’t have to mean inefficient. Find out how and when it’s time to move from Gmail to a real Shared Inbox.
Looking for a few low-cost Shopify tools for your E-commerce store? Here's a list you can use to save time and improve your sales!
Our most successful autoresponder email campaigns—now yours for the taking (and learning).
6 Min read
Learn the basics of customer service software and how to tailor it to your specific needs.
Lay the foundation for outstanding (and scalable) e-commerce customer service with these must-have tools.
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