9 Customer Success Strategies That Actually Scale (Plus 4 Metrics We Track)
Nine real customer success strategies we use at Groove, along with templates to set them up yourself.
10 Customer Service Apps to Help Scale Your Support
This list compiles the top customer service apps to help customer service teams save time, reduce effort, and provide holistic customer support.
How We Support 10,000+ Users With Only 2 Customer Team Members: 9 Tips for Remote Customer Support
How we built a highly effective (and super lean) remote support team.
What’s the Best Type of Customer Service for Your Business?
When choosing the best types of customer service, start by designing the customer experience—then work backwards.
5 Tips for Onboarding Your Team to New Customer Support Software
Onboarding employees to new customer support software can be a challenge. This guide will help you conquer it.
Moving to Online Customer Support: 8 Tips to Ease the Transition
Our best advice for smoothly transitioning your team to online customer support.
10 Customer Service KPI Metrics You Should Be Measuring (And How to Improve Them)
Discover and hone ten customer service KPI metrics, complete with definitions, examples, and solutions to help you improve them.
How to Write a Customer Service Job Description to Attract Top Talent to Your Team
Craft the perfect customer service job description to find the right fit for your organization.
Customer Service Email Templates: One Response Example (to Rule Them All) & Five for Tough Situations
Download and use these email templates to navigate even the most complicated scenarios and deliver great customer service.
The Best Customer Service Platform for Small Businesses: 4 Unique Ways We Use Groove
Rather than a vague list comparing the best customer service platforms, we’re breaking down why Groove works for our small business. Find out how our customer service software could work for you too.
Our 6 Step Customer Service Strategy for Communicating to 2,000+ Customers During an Outage
A game plan for communicating during a crisis to keep your customers (and your support team) calm.