Small Business Customer Service: With 5x More Tickets Than Usual We Had to Act Fast
How we handled an overflowing inbox while keeping our focus on sustainable growth.
3 Customer Satisfaction Surveys: How To Write and Measure CSAT, NPS, and CES Surveys
Get the full breakdown on customer satisfaction surveys. Including real-world questions, examples, and clearly defined benchmarks for CSAT, NPS, and CES.
8 Knowledge Base Examples (From Our Help Center) with Lessons for How to Create Your Own
A well-thought-out plan for creating knowledge base articles with examples from our own help center.
What is Good Customer Service? A Definition, Data & 11 Qualities of Exceptional Support
Let’s explore a comprehensive answer—backed by data, five timeless sources, and 11 qualities of exceptional support—to, “What is good customer service?”
What Is E-commerce Customer Service? 5 Best Practices for ‘Small’ to Beat ‘Big’
Going up against e-commerce behemoths is no easy feat. But, customer service is one of the last bastions where small absolutely crushes big.
15 Customer Service Skills & How to Improve Each One (Step-by-Step)
Nobody’s born with good customer service skills. But, anyone can master them. Here are step-by-step instructions to improve you or your team’s support.
Customer Service Ticketing System Magic: We Cut Response Time by 50% Using This Feature
We went from overwhelmed to well-oiled machine using the magical power of tags.
Customer Experience Analytics: 10 Metrics to Get CX a Seat at the Table
Get the 10 most valuable customer experience analytics for small-medium businesses, broken down in practical terms, with real-life examples.
Customer Marketing: 3 Retention Metrics, 3 Growth Metrics, and 6 Strategies to Jumpstart Your Marketing Plan
Customer marketing holds the key to sustainable and economic growth. Here’s how to build a plan of action for your business.
Customer Experience: Our No-Nonsense Guide for Growing Businesses
Customer experience is the biggest differentiator in today’s market. Find out how to make it work for your business in this practical guide.
Our Customer Success Tools: How These 6 Tools Keep Us Sane
Searching for the right customer success tools for your team? Here’s our stack and why it works for us (and how it could work for you too).