57 Customer Relationship Management Software Alternatives (That Won’t Break the Bank)
Need a customer relationship management alternative? This guide includes customer ratings, options, screenshots, and prices for 57 different CRM platforms.
Customer Experience Analytics: Metrics, KPIs, and Reporting to Get CX a Seat at the Table
Get the 10 most valuable customer experience analytics for small-medium businesses, broken down in practical terms, with real-life examples.
What is Good Customer Service? A Definition, Data & 11 Qualities of Exceptional Support
Let’s explore a comprehensive answer—backed by data, five timeless sources, and 11 qualities of exceptional support—to, “What is good customer service?”
Customer Marketing: Definition, Strategies, and Best Practices
Customer marketing holds the key to sustainable and economic growth. Here’s how to build a plan of action for your business.
15 Customer Service Skills & How to Improve Each One (Step-by-Step)
Nobody’s born with good customer service skills. But, anyone can master them. Here are step-by-step instructions to improve you or your team’s support.
Gmail for Customer Support: 10 Best Practices You Need to Know
Trying to use Gmail for customer support? This post covers 10 easy-to-implement best practices, plus step-by-step instructions for each one.
Customer Experience: Definition, Analysis & Best Practices
Customer experience is the biggest differentiator in today’s market. Find out how to make it work for your business in this practical guide.
How to Choose Help Desk Software for Your Small Business: Simple Over “Best”
Spoiler: the best help desk software for small businesses doesn’t exist. Instead, it’s about the right fit for your growing team.
Customer Support Specialists and Beyond: How to Build (or Join!) the Customer Support Team You Need
Customer support specialists speak for your company. But what role, job, or person should you hire? Here’s how to build or join a great team.
Defining the Customer Experience Specialist: How CX Managers Can Clarify Roles & Hire for Growth
The process for hiring a customer experience specialist is broken. Find out how leaders and job seekers can fix it with three strategies.
Automation: The Secret to Personalized Customer Service
Used wisely, automated customer service allows you to achieve the hardest thing in customer service—provide personal support at scale