Tips and best practices from customer support insiders to help you increase customer satisfaction
The Little Big Guide to Ecommerce Customer Service
In a world where setting up an ecommerce shop takes just a few minutes, great customer service is the only way to differentiate.
Swarming vs Tiered Support: Which One Is Right For You?
Not sure what tiered support and swarming are? Not sure which approach is right for your team? No worries, we have all the answers for you.
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The Ultimate Guide to Customer Service Training
Use these tips to create a customer service training program that turns new hires and seasoned pros alike into masters of support.
How to Write a Customer Service Job Description That Attracts Top Talent
Hiring the best support pros starts with a great job description. Learn how to write one with examples from Buffer, Slack, and others
10 Tips for Sending Better Customer Service Emails
Every email you send in customer service is a valuable opportunity to build a stronger and lasting relationship with your audience. Learn how to harness it
5 Customer Service Email Templates for Tough Situations
Download and use these email templates to navigate even the most complicated scenarios and deliver great customer service
A Real Example of How to Handle an Angry Customer Service Complaint on Social Media
In this blog post you'll learn how to deal with angry customers by using Disney's H.E.A.R.D. approach (and you'll see it in action!)
The Most Important Customer Service Phrases You Should (And Shouldn’t Be) Using
Increase customer satisfaction by knowing what customer service phrases you should (and shouldn’t) be using
How to Help Your Team Switch to New Customer Support Software
No one ever said, "I love trying new team support software" but that doesn't mean that getting your team on board is impossible.
How to Choose the Right Software for Customer Support
Find customer software that allows you to maximize your support efforts and brings your closer to your base
5 Signs That You Should Stop Using Email for Support
How to know when it's time to look for another solution for customer service email management.