Tips and best practices from customer support insiders to help you increase customer satisfaction
Customer Success: Your Next Growth Engine
Customer success is not a fad, it's a neccessity. It nurtures customer loyalty and retention. Learn how to harness it to grow your business.
“What Does Customer Service Mean To You?”
"What does customer service mean to you" is one of the most common questions you'll hear in a job interview. Learn how to nail the answer
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Swarming vs Tiered Support: Which One Is Right For You?
Not sure what tiered support and swarming are? Not sure which approach is right for your team? No worries, we have all the answers for you.
The 10 Best Customer Service Tips for 2019
Great customer service is the shortest path to the hearts of your customers. Follow these tips to build an organization driven by it.
The Ultimate Guide to Customer Service Training
Use these tips to create a customer service training program that turns new hires and seasoned pros alike into masters of support.
How to Write a Customer Service Job Description That Attracts Top Talent
Hiring the best support pros starts with a great job description. Learn how to write one with examples from Buffer, Slack, and others
10 Tips for Sending Better Customer Service Emails
Every email you send in customer service is a valuable opportunity to build a stronger and lasting relationship with your audience. Learn how to harness it
5 Customer Service Email Templates for Tough Situations
Download and use these email templates to navigate even the most complicated scenarios and deliver great customer service
A Real Example of How to Handle an Angry Customer Service Complaint on Social Media
In this blog post you'll learn how to deal with angry customers by using Disney's H.E.A.R.D. approach (and you'll see it in action!)
The Most Important Customer Service Phrases You Should (And Shouldn’t Be) Using
Increase customer satisfaction by knowing what customer service phrases you should (and shouldn’t) be using
How to Help Your Team Switch to New Customer Support Software
No one ever said, "I love trying new team support software" but that doesn't mean that getting your team on board is impossible.