Customer Service Ticketing System Magic: We Cut Response Time by 50% Using This Feature
We went from overwhelmed to well-oiled machine using the magical power of tags.
Customer Experience Analytics: 10 Metrics to Get CX a Seat at the Table
Get the 10 most valuable customer experience analytics for small-medium businesses, broken down in practical terms, with real-life examples.
Customer Marketing: 3 Retention Metrics, 3 Growth Metrics, and 6 Strategies to Jumpstart Your Marketing Plan
Customer marketing holds the key to sustainable and economic growth. Here’s how to build a plan of action for your business.
Customer Experience: Our No-Nonsense Guide for Growing Businesses
Customer experience is the biggest differentiator in today’s market. Find out how to make it work for your business in this practical guide.
Our Customer Success Tools: How These 6 Tools Keep Us Sane
Searching for the right customer success tools for your team? Here’s our stack and why it works for us (and how it could work for you too).
10 Good Customer Service Reviews, Examples, and Lessons to Empower Your Team
Take control of your customer reviews with these 10 inspiring lessons from some of Groove’s top customers.
A Customer Centric Approach: 5 Ways Steve & Kate’s Camps Earns ‘Customers for Life’
“Customer centric” isn’t a buzzword for Steve & Kate’s Camps. It’s a way of doing business. Here are the five practices they use to earn customers for life.
10 Customer Service Apps to Help Scale Your Support
This list compiles the top customer service apps to help customer service teams save time, reduce effort, and provide holistic customer support.
33 Customer Service Quotes to Inspire, Spark Questions & Help Your Team Thrive
These 33 legendary customer service quotes contain wisdom to inspire you, spark questions, and help your support team deliver better service.
Auto-Reply Email Sample: A Customer Service Autoresponder Template that Feels Human (Even When It’s Not)
Despite its small size, your email auto-reply can be powerful. Here’s a personalized sample template that feels human, even if it’s not.
Customer Service Checklist: 15 Ways to Provide Exceptional Customer Service
Find out how to provide exceptional customer service using our 15-point checklist.