What Is a Knowledge Base? (Answer: Instant ROI for Anyone Delivering Support)
A knowledge base isn’t just a collection of articles—it’s a tool that makes customers happier and can quickly reduce support inquiries by 33% (or more!).
20 Best Customer Support Tools: Our Favorite Budget-Friendly and Scalable Solutions for Growing Teams
Our favorite tools for growing businesses looking to keep costs down and efficiency way up.
Zendesk vs Freshdesk vs Groove: 3 Real Questions Answered
Using real customer questions as our guide, we compare Groove to Zendesk and Freshdesk.
Gmail for Customer Support? 10 Best Practices You Need to Know
Trying to use Gmail for customer support? This post covers 10 easy-to-implement best practices, plus step-by-step instructions for each one.
How We Avoid Outsourcing Customer Support (Plus 3 Tips If You Absolutely Must)
Eight ways we managed to save money, time, and customers by keeping support in-house.
9 Customer Success Strategies That Actually Scale (Plus 4 Metrics We Track)
Nine real customer success strategies we use at Groove, along with templates to set them up yourself.
10 Customer Service Apps to Help Scale Your Support
This list compiles the top customer service apps to help customer service teams save time, reduce effort, and provide holistic customer support.
How We Support 10,000+ Users With Only 2 Customer Team Members: 9 Tips for Remote Customer Support
How we built a highly effective (and super lean) remote support team.
What’s the Best Type of Customer Service for Your Business?
When choosing the best types of customer service, start by designing the customer experience—then work backwards.
5 Tips for Onboarding Your Team to New Customer Support Software
Onboarding employees to new customer support software can be a challenge. This guide will help you conquer it.
Moving to Online Customer Support: 8 Tips to Ease the Transition
Our best advice for smoothly transitioning your team to online customer support.