Our Customer Success Tools: How These 6 Tools Keep Us Sane
Searching for the right customer success tools for your team? Here’s our stack and why it works for us (and how it could work for you too).
10 Good Customer Service Reviews, Examples, and Lessons to Empower Your Team
Take control of your customer reviews with these 10 inspiring lessons from some of Groove’s top customers.
A Customer Centric Approach: 5 Ways Steve & Kate’s Camps Earns ‘Customers for Life’
“Customer centric” isn’t a buzzword for Steve & Kate’s Camps. It’s a way of doing business. Here are the five practices they use to earn customers for life.
10 Customer Service Apps to Help Scale Your Support
This list compiles the top customer service apps to help customer service teams save time, reduce effort, and provide holistic customer support.
33 Customer Service Quotes to Inspire, Spark Questions & Help Your Team Thrive
These 33 legendary customer service quotes contain wisdom to inspire you, spark questions, and help your support team deliver better service.
Auto-Reply Email Sample: A Customer Service Autoresponder Template that Feels Human (Even When It’s Not)
Despite its small size, your email auto-reply can be powerful. Here’s a personalized sample template that feels human, even if it’s not.
Customer Service Checklist: 15 Ways to Provide Exceptional Customer Service
Find out how to provide exceptional customer service using our 15-point checklist.
Customer Experience Software: 5 Questions to Guide You from a Company That Doesn’t Sell It
Searching for new customer experience software? Use these five guiding questions to find the right tool. Spoiler alert: You might already be using it.
10 Customer Service KPI Metrics You Should Be Measuring (And How to Improve Them)
Discover and hone ten customer service KPI metrics, complete with definitions, examples, and solutions to help you improve them.
What Is E-commerce Customer Service? 5 Best Practices for ‘Small’ to Beat ‘Big’
Going up against e-commerce behemoths is no easy feat. But, customer service is one of the last bastions where small absolutely crushes big.
What’s the Best Type of Customer Service for Your Business?
When choosing the best types of customer service, start by designing the customer experience—then work backwards.