Tips and best practices from customer support insiders to help you increase customer satisfaction
Automation: The Secret to Personalized Customer Service
Used wisely, automated customer service allows you to achieve the hardest thing in customer service—provide personal support at scale
Checklist: Creating a Winning Customer Service Experience for E-commerce Businesses
Great customer service experience is the only way online merchants can survive in the world of Amazon. Improve yours with our simple checklist
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Customer Testimonials: Where, When, and How to Use Compelling Stories to Build Trust and Credibility
Learn how to create and use compelling customer stories to build credibility and turn more prospects in loyal customers
7 Signs You’re Using the Wrong Help Desk Software
Choosing help desk software is not easy and you might not get it right the first time. Here are some of the signs you made the wrong choice
Customer Success: Your Next Growth Engine
Customer success is not a fad, it's a neccessity. It nurtures customer loyalty and retention. Learn how to harness it to grow your business.
“What Does Customer Service Mean To You?”
"What does customer service mean to you" is one of the most common questions you'll hear in a job interview. Learn how to nail the answer
The Little Big Guide to E-commerce Customer Service
In a world where setting up an e-commerce shop takes just a few minutes, great customer service is the only way to differentiate.
Swarming vs Tiered Support: Which One Is Right For You?
Not sure what tiered support and swarming are? Not sure which approach is right for your team? No worries, we have all the answers for you.
The 10 Best Customer Service Tips for 2019
Great customer service is the shortest path to the hearts of your customers. Follow these tips to build an organization driven by it.
The Ultimate Guide to Customer Service Training
Use these tips to create a customer service training program that turns new hires and seasoned pros alike into masters of support.
How to Write a Customer Service Job Description That Attracts Top Talent
Hiring the best support pros starts with a great job description. Learn how to write one with examples from Buffer, Slack, and others