The simple yet powerful alternative to Zendesk(without breaking the bank).

Join over 2,000 growing businesses that use Groove’s helpdesk software to delight their customers with awesome, fast, personal support. Now with AI ✨

Groove is free forever. Upgrade anytime
Aaron Weiche

From day one, it was the professional solution we needed to streamline communication and provide efficient support.

– Aaron Weiche, CEO @LeadInferno
Jeff Thorn

Groove transformed our support process, keeping us organized & prioritized. A game-changer for our team of ten!

– Jeff Thorn, CEO @Thorn Technologies
Alexey Prudkov

Groove's streamlined communication, centralized inbox, and customizable features made it the perfect customer support solution.

– Alexey Prudkov, CEO @AdTravel
James mcbryan

Groove's user-friendly and continuous improvement made it the clear choice for our volunteer time tracking system

– James mcbryan, CEO @Track it Forward
Jamie Martin

Groove replaced Zendesk for web dev support - intuitive, cost-effective, with a valuable knowledge base.

– Jamie Martin, President & Founder
@Partners Marketing Group
Jonah Phillips

Groove's streamlined features empower my team to handle support efficiently, freeing me up as the CEO.

– Jonah Phillips, CEO @Work Sheet Maker
Andy Johnson

Switching to Groove was a game-changer. Price, simplicity, and excellent design. The Knowledge base and Team Inbox are phenomenal.

– Andy Johnson, Founder & CEO @High Side
Brett Giren

We found the perfect fit in Groove. Sharing emails, allocating responsibility, templates, and efficient workflow - all in one!

– Brett Giren, President & Co-founder
@Isibindi Africa Lodges
Jeremy Dagerath

It's the perfect solution! Easy tracking, collaboration, and a valuable knowledge base for efficient customer support.

– Jeremy Dagerath, Head of Customer Success
@C12 Group
Stenn Transeth

We switched to Groove from Zendesk because of simplicity. No more complexity, just personalized emails and great deliverability.

– Stenn Transeth, Head of Customer Success
@The Hustle
Eric Merckley

Groove stood out with its design and simplicity versus Zendesk. Easy to use, customer-centric, and no overwhelming ticket chains.

– Eric Merckley, Founder & CEO @Echidna Sewing
Alexander Ferguson

Seamless and powerful: Groove transformed our B2B support, simplifying teamwork while keeping the personal touch.

– Alexander Ferguson, CMO @Teraleap
Jack Manley

Groove transformed our agency's workflow, keeping everything tidy, clients happy, and projects on track. A game- changer!

– Jack Manley, Founder @Freestyle Digital
Sigrun Gudjonsdottir

Groove streamlines our customer service , from anywhere, anytime. It's an indispensable tool for our growing coaching company!

– Sigrun Gudjonsdottir, Founder @Sigrun
Holly Jensen

The ultimate solution for us! Easy to use, customizable, and boosts productivity while delivering exceptional customer support.

– Holly Jensen, COO @Cash Practice
Aaron Weiche

From day one, it was the professional solution we needed to streamline communication and provide efficient support.

– Aaron Weiche, CEO @LeadInferno
Jeff Thorn

Groove transformed our support process, keeping us organized & prioritized. A game-changer for our team of ten!

– Jeff Thorn, CEO @Thorn Technologies
Alexey Prudkov

Groove's streamlined communication, centralized inbox, and customizable features made it the perfect customer support solution.

– Alexey Prudkov, CEO @AdTravel
James mcbryan

Groove's user-friendly and continuous improvement made it the clear choice for our volunteer time tracking system

– James mcbryan, CEO @Track it Forward
Jamie Martin

Groove replaced Zendesk for web dev support - intuitive, cost-effective, with a valuable knowledge base.

– Jamie Martin, President & Founder
@Partners Marketing Group
Jonah Phillips

Groove's streamlined features empower my team to handle support efficiently, freeing me up as the CEO.

– Jonah Phillips, CEO @Work Sheet Maker
Andy Johnson

Switching to Groove was a game-changer. Price, simplicity, and excellent design. The Knowledge base and Team Inbox are phenomenal.

– Andy Johnson, Founder & CEO @High Side
Brett Giren

We found the perfect fit in Groove. Sharing emails, allocating responsibility, templates, and efficient workflow - all in one!

– Brett Giren, President & Co-founder
@Isibindi Africa Lodges
Jeremy Dagerath

It's the perfect solution! Easy tracking, collaboration, and a valuable knowledge base for efficient customer support.

– Jeremy Dagerath, Head of Customer Success
@C12 Group
Stenn Transeth

We switched to Groove from Zendesk because of simplicity. No more complexity, just personalized emails and great deliverability.

– Stenn Transeth, Head of Customer Success
@The Hustle
Eric Merckley

Groove stood out with its design and simplicity versus Zendesk. Easy to use, customer-centric, and no overwhelming ticket chains.

– Eric Merckley, Founder & CEO @Echidna Sewing
Alexander Ferguson

Seamless and powerful: Groove transformed our B2B support, simplifying teamwork while keeping the personal touch.

– Alexander Ferguson, CMO @Teraleap
Jack Manley

Groove transformed our agency's workflow, keeping everything tidy, clients happy, and projects on track. A game- changer!

– Jack Manley, Founder @Freestyle Digital
Sigrun Gudjonsdottir

Groove streamlines our customer service , from anywhere, anytime. It's an indispensable tool for our growing coaching company!

– Sigrun Gudjonsdottir, Founder @Sigrun
Holly Jensen

The ultimate solution for us! Easy to use, customizable, and boosts productivity while delivering exceptional customer support.

– Holly Jensen, COO @Cash Practice

Our simple yet powerful helpdesk has a rating of 4.6/5 stars on G2 from our 2,000+ customers.

G2 awards

Here’s
5
reasons why Groove is the best help desk solution for your business.

1

A powerful shared inbox for Email, Social and Live Chat.

Groove’s intuitive shared inbox makes it easy for team members to organize, prioritize and solve customer requests - all in a familiar interface.

  • Conversation assignments so it’s clear who owns what.
  • Collision detection to stop embarrasing double replies.
  • Private internal notes for team members to collaborate.
  • @mentions & notifications to keep the team in the loop.
Inbox
g2 star tag
Reason 2
2

Get more efficient with Rules & Automations

Setup time based SLA’s

Using our time based conditions along with our business hour functionality, you can be sure to meet all the SLA’s and escalate if needed.

Automatically route conversations

Never have your team miss a conversation with automatic, condition based assigning and load balanced Round Robin.

Instant categorization

Automatically categorize and organize your conversations with tags and smart folders, making managing your inbox an absolute dream...

50+ Templates

We have over 50+ automation templates that can be set up immediately for your account in only a few clicks.

3

Deliver 24/7 support with a Knowledge Base.

Watch support requests dwindle as your customers help themselves - lowering customer queries by up to 43%

  • Full team access so everyone can contribute to articles.
  • Mobile optimized for easy accessibility on all devices.
  • Complete brand control ensuring your brand looks great.
  • Embeddable widget so your Knowledge base is accessible on every page of your website or app.
Knowledge base
AI
AI Conversation Summaries

Stay informed about the conversation in an instant with one-click AI-generated summaries.

AI
Reply assistance

Correct spelling, adjust tone, and enhance grammar and phrasing, all using our AI tooling within your reply editor.

AI
Conversation Explanations

Allow our generative AI to provide a clear understanding of exactly what the customer needs from you and your team.

AI
AI Instant Reply Creation

Instantly create perfectly formatted replies from a past conversation with just a click.

4

Powerful AI features to help your team get more done.

Boost your conversations with flawless phrasing, instant insights, and a dash of efficiency.

Navigate conversations effortlessly, ensure your messaging shines, and let our AI do the heavy lifting - all just a click away.

g2 star tag
5

Bring all your tools together to provide amazing support.

Tab switching is a thing of the past! Groove’s native integrations make you hyper productive, allowing you to interact with your favourite tools right from your inbox.

Integrations

All the power, without the cost

We come with all the powerful features you’re needing, without the huge expense of some of our competitors.

  • 10 Agents
  • 1 Agent
  • 5 Agents
  • 10 Agents
  • 25 Agents
With Groove, on
average you’ll pay…
  • $2,472  per year less
  • $1,188  per year less
  • $1,236  per year less
  • $2,472  per year less
  • $6,192  per year less
  • $120/mo
  • $12/mo
  • $60/mo
  • $120/mo
  • $300/mo
  • $200/mo
  • $20/mo
  • $100/mo
  • $200/mo
  • $500/mo
  • $190/mo
  • $19/mo
  • $95/mo
  • $190/mo
  • $475/mo
  • $590/mo
  • $295/mo**
  • $295/mo
  • $590/mo
  • $1,475/mo
** Front minimum 5 users required charged at $59 per user

Our simple yet powerful helpdesk has a rating of 4.6/5 stars on G2 from our 2,000+ customers.

G2 awards

Join 10,000+ support agents that elevate their entire support experience with one straightforward platform. Get started today.

  • No credit card required
  • Full access to all features
  • Cancel at anytime
My Cosmicshop.comTailor and StoremodkatPalaceStussy
Customer emails slipping through the cracks?

Meet Groove.

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  • Made for small businesses
  • Simple, powerful, personal
  • AI Fueled
inboxarrow comma
Instant Replies

Instant Replies

Private Comments

Private Comments

Assignments

Assignments

Statuses

Statuses

Collision Detection

Collision Detection

Customer History

Customer History

World Class Founders Love Using Groove

See For Yourself...

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So, Why A Shared Inbox?

Here's The Problem — as your small business grows, relying on your email inbox to manage support gets really tough. It's impossible to work together with your team. You lose track of emails, and your customers' issues start to slip through the cracks.

That’s Where A “Shared Inbox'' Comes In. Groove is as simple as email, while making it easy to work together with your growing team. Assign support messages to co-workers. Add private notes and see who's replying to what.

home page

The Shared Inbox Is The Secret To Your Customer Service Success

It’s the difference between drowning in support emails, or answering 50% of support requests automatically.

With A Shared Inbox

Streamlined Communication
Improved Collaboration
Simplified Support Process
Opposite of Frustration

Without A Shared Inbox

No Organization
No Accountability
Confusing Support Process
Frustration

Do You Like Feeling The Opposite Of Frustration?

Then Sign Up For A Groove Free Trial Today!

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But That’s Not All Groove Does...

Groove Gives You Everything You Need To Streamline Your Customer Online Customer Service

All In One Convenient Spot!
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Your Knowledge Base

Reduce your support volume by 30% and increase customer satisfaction with a 24/7 smart, self-service Knowledge Base. Now with AI.

With the Groove Knowledge Base, you can...
  • Reduce your incoming support volume by 30% so that you can provide an exceptional support experience while reducing overall costs.
  • Fully customizable, the knowledge base builder that anyone can use regardless of computer skills.
  • Make your knowledge base public, restrict visitors, or authorize specific users via our API.
Knowledge Base
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Learn More About Knowledge Base →
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Your Self-Serve Help Widget

No more sending your customers off-site, waiting for support responses, or getting nowhere with chatbots.

With the Groove Help Widget, you can...
  • Deflect, on average, 23% of support tickets. Leaving your team to focus on the more complex customer questions.
  • Let users decide if they want to search your Knowledge Base, start a chat, or send an email.
  • Present your Knowledge Base as a first stop for customer questions.
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Your Insights and Analytics

Stop guessing on how your small business is performing. Report on the data that actually shows you how you’re doing.

With the Groove Insights and Analytics, you can...
  • Tap into your team’s top questions, volume, busiest hours, and more.
  • Get insights to fix things faster and tie performance back to company goals.
  • Report on the important parts, like response times, handle times, and wait times.
Analytics
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Learn More About Analytics →
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Your Live Chat

Real-time 1-1 interactions with customers on any page of your website or app.

With the Groove Live Chat, you can...
  • Engage your customers, answer questions, and gather feedback in real-time.
  • Automatically send a suggestion or special offer at the perfect moment.
  • Let customers leave a message, and follow up via email.
live chat
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Learn More About Live Chat →
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Groove Gives You Everything You Need To Streamline Customer Service Online

Simple, powerful, personal!

Customer History

Customer History

See the full support history of every customer at a glance, without having to search.

Assignments

Assignments

By assigning conversations to specific teammates, it’s always clear who is responsible for what.

Statuses

Statuses

Know where every conversation stands by marking it as Open, Snoozed or Closed.

Reporting

Reporting

Stay on top of the most important online customer support metrics.

Private Comments

Private Comments

Collaborate behind the scenes with comments that only you and your team can see.

Collision Detection

Collision Detection

Easily see if a teammate is already replying to a conversation to avoid embarrassing double replies.

25+ Integrations

25+ Integrations

Integrate with the tools your team knows and loves like Slack, Zapier, and many more.

Instant Replies

Instant Replies

Keep answers to common questions at your fingertips to easily insert them into conversations.

Rules & Automation

Rules & Automation

Speed up your workflow by using rules to automatically route new conversations.

Try Groove Today For Free And Witness The Awesomeness For Yourself

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Want To Hear What Entrepreneurs Like Yourself Have To Say About Groove?

Here You Go...

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Frequently asked questions

Haven’t found what you’re looking for? Try the Groove Knowledge Base or .

A Shared Inbox is a specially designed Inbox that allows multiple team members to seamlessly manage email that comes in to one Inbox.

This is amazing for support and sales teams that need to all manage incoming conversations, and Groove comes with some very specific features to handle multiple users, such as:

  • Powerful collaboration: Private internal notes, @mentions and collision detection which stops team members from working on the same conversation.
  • Fast and powerful: Conversation states, Instant Replies, and tagging make managing conversations a breeze.
  • Automations: Groove includes a powerful Rule engine that allows you to automate actions based on conditions you set.
  • Conversation history: Easily see the full audit trail on a conversation of who has worked on it and what has happened on it.
  • Team management: Easily manage access to each user with their own login to the Inbox and grant permissions for what they can and can’t access.
  • Reporting: Easily track the performance of your team members and the team as a whole, with deep reporting.
Extremely secure. Each year we go through stringent security & compliance audits to meet the necessary requirements to host your emails from Google and other partners to ensure your data meets all highest security standards.
Gmail is built for one specific individual accessing their email, and has no team focused features. With Groove, you get to benefit from powerful collaboration features like private notes, @mentions and collision detection which stops team members from working on the same conversation.

In addition, we have a bunch of handy features like conversation states that and powerful tools like instant replies to use to answer similar incoming questions with just a few clicks - best of all, this includes a full audit trail to see who has worked on what with full history for that customer.
A Shared Inbox that includes a host of features built to optimise team collaboration and team efficiency can save your team hours in a week.

Once team members are up and running, the workload of incoming conversations is easily split between team members with no time lost on team members working on the same things.

Best of all, with Groove includes a host of features that increase the team productivity (instant replies, rules and workflows, etc...) which saves teams huge amounts of time.
Yes! We have a powerful, customizable Knowledge Base!
Yes! We have native apps for both iOS and Android that include all the powerful features that you have on the web based version.
When you sign up, our onboarding workflow assists you in getting your mailbox setup and inviting team members which takes just a minute or two (it’s only a few clicks).

If you do need any help in the setup, or want to chat to someone to make sure your account is setup correctly our support team is available Mon-Fri and are more than happy to help!
Yes! You Can Easily add Live Chat to your website or app with our customizable widget. With our Live Chat, you get all the powerful features of the Shared Inbox, with a few specific features for Live Chat (like round robin and bots!).
Yes, we have a completely customizable website widget that includes:
  • A easy contact form which funnels conversations to your Shared Inbox.
  • Direct access to your Knowledge Base on every page of your site.
  • Live Chat if you want customers to have direct access to your team.