The simple yet powerful alternative to Zendesk(without breaking the bank).
Join over 2,000 growing businesses that use Groove’s helpdesk software to delight their customers with awesome, fast, personal support. Now with AI ✨
- No credit card required
- Full access to all features
- Cancel at anytime
Our simple yet powerful helpdesk has a rating of 4.7/5 stars on G2 from our 2,000+ customers.

Here’s 5 reasons why Groove is the best help desk solution for your business.
A powerful shared inbox for Email, Social and Live Chat.
Groove’s intuitive shared inbox makes it easy for team members to organize, prioritize and solve customer requests - all in a familiar interface.
- Conversation assignments so it’s clear who owns what.
- Collision detection to stop embarrasing double replies.
- Private internal notes for team members to collaborate.
- @mentions & notifications to keep the team in the loop.



Get more efficient with Rules & Automations
Setup time based SLA’s
Using our time based conditions along with our business hour functionality, you can be sure to meet all the SLA’s and escalate if needed.
Automatically route conversations
Never have your team miss a conversation with automatic, condition based assigning and load balanced Round Robin.
Instant categorization
Automatically categorize and organize your conversations with tags and smart folders, making managing your inbox an absolute dream...
50+ Templates
We have over 50+ automation templates that can be set up immediately for your account in only a few clicks.
Deliver 24/7 support with a Knowledge Base.
Watch support requests dwindle as your customers help themselves - lowering customer queries by up to 43%
- Full team access so everyone can contribute to articles.
- Mobile optimized for easy accessibility on all devices.
- Complete brand control ensuring your brand looks great.
- Embeddable widget so your Knowledge base is accessible on every page of your website or app.

Stay informed about the conversation in an instant with one-click AI-generated summaries.
Correct spelling, adjust tone, and enhance grammar and phrasing, all using our AI tooling within your reply editor.
Allow our generative AI to provide a clear understanding of exactly what the customer needs from you and your team.
Instantly create perfectly formatted replies from a past conversation with just a click.
Powerful AI features to help your team get more done.
Boost your conversations with flawless phrasing, instant insights, and a dash of efficiency.
Navigate conversations effortlessly, ensure your messaging shines, and let our AI do the heavy lifting - all just a click away.

Bring all your tools together to provide amazing support.
Tab switching is a thing of the past! Groove’s native integrations make you hyper productive, allowing you to interact with your favourite tools right from your inbox.

All the power, without the cost
We come with all the powerful features you’re needing, without the huge expense of some of our competitors.
- 10 Agents
- 1 Agent
- 5 Agents
- 10 Agents
- 25 Agents
average you’ll pay…
- $2,472 per year less
- $1,188 per year less
- $1,236 per year less
- $2,472 per year less
- $6,192 per year less
- $120/mo
- $12/mo
- $60/mo
- $120/mo
- $300/mo

- $200/mo
- $20/mo
- $100/mo
- $200/mo
- $500/mo

- $190/mo
- $19/mo
- $95/mo
- $190/mo
- $475/mo
- $590/mo
- $295/mo**
- $295/mo
- $590/mo
- $1,475/mo
Our simple yet powerful helpdesk has a rating of 4.7/5 stars on G2 from our 2,000+ customers.

Join 10,000+ support agents that elevate their entire support experience with one straightforward platform. Get started today.
- No credit card required
- Full access to all features
- Cancel at anytime




