The simple yet powerful alternative to Zendesk(without breaking the bank).
Join over 2,000 growing businesses that use Groove’s helpdesk software to delight their customers with awesome, fast, personal support. Now with AI ✨
From day one, it was the professional solution we needed to streamline communication and provide efficient support.
Groove transformed our support process, keeping us organized & prioritized. A game-changer for our team of ten!
Groove's streamlined communication, centralized inbox, and customizable features made it the perfect customer support solution.
Groove's user-friendly and continuous improvement made it the clear choice for our volunteer time tracking system
Groove replaced Zendesk for web dev support - intuitive, cost-effective, with a valuable knowledge base.
Groove's streamlined features empower my team to handle support efficiently, freeing me up as the CEO.
Switching to Groove was a game-changer. Price, simplicity, and excellent design. The Knowledge base and Team Inbox are phenomenal.
We found the perfect fit in Groove. Sharing emails, allocating responsibility, templates, and efficient workflow - all in one!
It's the perfect solution! Easy tracking, collaboration, and a valuable knowledge base for efficient customer support.
We switched to Groove from Zendesk because of simplicity. No more complexity, just personalized emails and great deliverability.
Groove stood out with its design and simplicity versus Zendesk. Easy to use, customer-centric, and no overwhelming ticket chains.
Seamless and powerful: Groove transformed our B2B support, simplifying teamwork while keeping the personal touch.
Groove transformed our agency's workflow, keeping everything tidy, clients happy, and projects on track. A game- changer!
Groove streamlines our customer service , from anywhere, anytime. It's an indispensable tool for our growing coaching company!
The ultimate solution for us! Easy to use, customizable, and boosts productivity while delivering exceptional customer support.
From day one, it was the professional solution we needed to streamline communication and provide efficient support.
Groove transformed our support process, keeping us organized & prioritized. A game-changer for our team of ten!
Groove's streamlined communication, centralized inbox, and customizable features made it the perfect customer support solution.
Groove's user-friendly and continuous improvement made it the clear choice for our volunteer time tracking system
Groove replaced Zendesk for web dev support - intuitive, cost-effective, with a valuable knowledge base.
Groove's streamlined features empower my team to handle support efficiently, freeing me up as the CEO.
Switching to Groove was a game-changer. Price, simplicity, and excellent design. The Knowledge base and Team Inbox are phenomenal.
We found the perfect fit in Groove. Sharing emails, allocating responsibility, templates, and efficient workflow - all in one!
It's the perfect solution! Easy tracking, collaboration, and a valuable knowledge base for efficient customer support.
We switched to Groove from Zendesk because of simplicity. No more complexity, just personalized emails and great deliverability.
Groove stood out with its design and simplicity versus Zendesk. Easy to use, customer-centric, and no overwhelming ticket chains.
Seamless and powerful: Groove transformed our B2B support, simplifying teamwork while keeping the personal touch.
Groove transformed our agency's workflow, keeping everything tidy, clients happy, and projects on track. A game- changer!
Groove streamlines our customer service , from anywhere, anytime. It's an indispensable tool for our growing coaching company!
The ultimate solution for us! Easy to use, customizable, and boosts productivity while delivering exceptional customer support.
Our simple yet powerful helpdesk has a rating of 4.7/5 stars on G2 from our 2,000+ customers.
Here’s 5 reasons why Groove is the best help desk solution for your business.
A powerful shared inbox for Email, Social and Live Chat.
Groove’s intuitive shared inbox makes it easy for team members to organize, prioritize and solve customer requests - all in a familiar interface.
- Conversation assignments so it’s clear who owns what.
- Collision detection to stop embarrasing double replies.
- Private internal notes for team members to collaborate.
- @mentions & notifications to keep the team in the loop.
Get more efficient with Rules & Automations
Setup time based SLA’s
Using our time based conditions along with our business hour functionality, you can be sure to meet all the SLA’s and escalate if needed.
Automatically route conversations
Never have your team miss a conversation with automatic, condition based assigning and load balanced Round Robin.
Instant categorization
Automatically categorize and organize your conversations with tags and smart folders, making managing your inbox an absolute dream...
50+ Templates
We have over 50+ automation templates that can be set up immediately for your account in only a few clicks.
Deliver 24/7 support with a Knowledge Base.
Watch support requests dwindle as your customers help themselves - lowering customer queries by up to 43%
- Full team access so everyone can contribute to articles.
- Mobile optimized for easy accessibility on all devices.
- Complete brand control ensuring your brand looks great.
- Embeddable widget so your Knowledge base is accessible on every page of your website or app.
Stay informed about the conversation in an instant with one-click AI-generated summaries.
Correct spelling, adjust tone, and enhance grammar and phrasing, all using our AI tooling within your reply editor.
Allow our generative AI to provide a clear understanding of exactly what the customer needs from you and your team.
Instantly create perfectly formatted replies from a past conversation with just a click.
Powerful AI features to help your team get more done.
Boost your conversations with flawless phrasing, instant insights, and a dash of efficiency.
Navigate conversations effortlessly, ensure your messaging shines, and let our AI do the heavy lifting - all just a click away.
Bring all your tools together to provide amazing support.
Tab switching is a thing of the past! Groove’s native integrations make you hyper productive, allowing you to interact with your favourite tools right from your inbox.
All the power, without the cost
We come with all the powerful features you’re needing, without the huge expense of some of our competitors.
- 10 Agents
- 1 Agent
- 5 Agents
- 10 Agents
- 25 Agents
average you’ll pay…
- $2,472 per year less
- $1,188 per year less
- $1,236 per year less
- $2,472 per year less
- $6,192 per year less
- $120/mo
- $12/mo
- $60/mo
- $120/mo
- $300/mo
- $200/mo
- $20/mo
- $100/mo
- $200/mo
- $500/mo
- $190/mo
- $19/mo
- $95/mo
- $190/mo
- $475/mo
- $590/mo
- $295/mo**
- $295/mo
- $590/mo
- $1,475/mo
Our simple yet powerful helpdesk has a rating of 4.7/5 stars on G2 from our 2,000+ customers.
Join 10,000+ support agents that elevate their entire support experience with one straightforward platform. Get started today.
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- Full access to all features
- Cancel at anytime
