The simple yet powerful alternative to Zendesk.

Join over 2,000 small businesses that use Groove’s helpdesk software to delight their customers with awesome, fast, personal support.

  • No credit card required
  • Full access to all features
inbox

Here’s
5
reasons why Groove is the best help desk solution for growing businesses.

1

A powerful shared inbox that feels just like email.

Groove’s intuitive shared inbox makes it easy for team members to organize, prioritize and solve customer requests - all in a familiar interface.

  • Conversation assignments so it’s clear who owns what.
  • Collision detection to stop embarrasing double replies.
  • Private internal notes for team members to collaborate.
  • @mentions & notifications to keep the team in the loop.
inbox
live chat
2

Live chat for personal, realtime support.

Instill confidence in your customers by offering instant help on any page of your website or app - with all the powerful features of the Inbox.

  • Round Robin assignment to spread the workload.
  • Unattended message logic to never leave a chat hanging.
  • Email continuation for when customers drop offline.
  • Alerts & notifications to make sure you never miss a chat.
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3

Deliver 24/7 support with a Knowledge Base.

Watch support requests dwindle as your customers help themselves - lowering customer queries by up to 43%

  • Full team access so everyone can contribute to articles.
  • Mobile optimized for easy accessibility on all devices.
  • Complete brand control ensuring your brand looks great.
  • Embeddable widget so your Knowledge base is accessible on every page of your website or app.
knowledge base
reporting
4

Know exactly what’s going on with insightful reports.

Easy-to-understand reports that help you stay on top of the most important online customer support metrics.

  • Performance metrics to see how the team is performing.
  • Conversation insights to understand your customers.
  • Knowledge base reports to see how your FAQ is doing.
  • Satisfaction insights to see customer sentiment.
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5

Bring all your tools together to provide amazing support.

Tab switching is a thing of the past!
Groove’s native integrations allow you interact with your favorite tools all in the same interface making you and your team hyper productive.

    integration

    We have a rating of 4.6/5 stars on G2 from our 2,000+ customers.

    G2 awards

    Join 10,000+ support agents that elevate their entire support experience with one straightforward platform. Get started today.

    • No credit card required
    • Full access to all features
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