Customer Support · 20 Min read
Nobody’s born with good customer service skills. But, anyone can master them. Here are step-by-step instructions to improve you or your team’s support.
Customer Success Manager @Groove
Customer Support · 11 Min read
We've curated the 15 most important customer support skills to help you and your team thrive in this position.
Head of Support & Success @Groove
Customer Support · 7 Min read
Follow these tips to make each customer’s first experience a great one.
Customer Support · 9 Min read
Here you’ll find questions from both perspectives: what you should ask as a prospective employee, and what employers should expect to hear when they conduct a job interview.
There’s a problem with excellent customer experience: it’s inherently an intangible idea. If beauty is in the eye of the beholder, excellent customer service is in the eye of the customer.
Customer Support · 10 Min read
Looking to wow recruiters and hiring managers with an awesome resume? We've got insights to help you get hired!
Everything you need to understand customer support, how to create a great team, and foster amazing customer experiences for your brand.
Customer Support · 12 Min read
We'll show you how to provide consistent quality training to improve customer experience.
Customer success equals business success. Implement these strategies to see the benefits.
CX Lead & Content Creator @Groove
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