Bringing in new customers is hard, but losing them is easy (and costly). Here are 10 customer retention strategies you need to use.
What gets measured gets improved. And these are the essential customer service metrics you should be measuring (and improving)
Your users’ first experience is absolutely critical. Here’s how to design a customer onboarding experience that will earn you loyal customers
With relationship marketing, you can turn existing customers into brand advocates. Here's everything you need to know to make it a reality.
Use these tips to create a customer service training program that turns new hires and seasoned pros alike into masters of support.