Lisa FosterLisa heads up the customer success team. She's helped thousands of Groove customers achieve their goal—make simple support a reality. You can usually find her answering emails in Groove or running a demo or training.
Lisa Foster's favorite posts
10 Customer Retention Strategies to Implement Today
Bringing in new customers is hard, but losing them is easy (and costly). Here are 10 customer retention strategies you need to use.
10 Customer Service Metrics You Should Be Measuring (And What to Do With Them)
What gets measured gets improved. And these are the essential customer service metrics you should be measuring (and improving)
10 Great Examples of Customer Onboarding That You Can Learn From
Your users’ first experience is absolutely critical. Here’s how to design a customer onboarding experience that will earn you loyal customers
All of Lisa Foster’s posts
What’s the Best Type of Customer Service for Your Business?
When choosing the best types of customer service, start by designing the customer experience—then work backwards.
What Is Relationship Marketing And How You Can Use It To Grow Your Business
With relationship marketing, you can turn existing customers into brand advocates. Here's everything you need to know to make it a reality.