Nathan CollierNathan is a content marketer at Groove. He’s a former journalist who’s one part storyteller and one part data geek. His talents include writing, data analysis, automation, and the telling of really awful dad jokes.
Nathan Collier's favorite posts
How We Grew Our Blog to 5,000+ Subscribers in Five Weeks
We thought we were being smart with innovative pricing models. We were wrong, but we finally righted the ship.
What It’s Like to Compete Against Goliath (And Why You Should Do It Anyway)
A lot of startups compete against huge, successful companies. Here’s why you shouldn’t be afraid.
A SaaS Startup’s Journey to $100,000 a Month
Learn how we almost doubled our revenue without a single new customer.
All of Nathan Collier’s posts
3 Bad Customer Service Examples & 3 Lessons for How to Recover (Because They Did)
Every company has bad customer service examples. Here’s how to recover the next time one happens in your business.
Customer Experience Strategy: How This Startup Used Customer Reviews to Gain Traction
For one eCommerce tech startup, customer experience strategy is the glue that holds everything else together. Here’s why CX is a cornerstone of its success.
10 Legendary Customer Service Examples to Inspire You
We collected 10 of the most inspiring customer service examples we could find.
How to Deal With Angry Customers: Examples, Research, and Field-Proven Best Practices
The next time you face irate customer, you’ll know what to do. Here’s how to deal with angry customers—including examples, research, and best practices.
Customer Relationship Management for Small Businesses: 57 CRM Examples (That Won’t Break the Bank)
Need a customer relationship management alternative? This guide includes customer ratings, options, screenshots, and prices for 57 different CRM platforms.
Gmail for Customer Support: 10 Best Practices You Need to Know
Trying to use Gmail for customer support? This post covers 10 easy-to-implement best practices, plus step-by-step instructions for each one.
Customer Support Specialists and Beyond: How to Build (or Join!) the Customer Support Team You Need
Customer support specialists speak for your company. But what role, job, or person should you hire? Here’s how to build or join a great team.