Melissa RosenMelissa is a content creator at Groove. Her background spans running customer support and experience at startups to running script changes on live TV shows. Her goal is to help businesses grow by offering practical and actionable ways to improve customer experience.
Melissa Rosen's favorite posts
Customer Experience Analytics: Metrics, KPIs, and Reporting to Get CX a Seat at the Table
Get the 10 most valuable customer experience analytics for small-medium businesses, broken down in practical terms, with real-life examples.
Customer Experience: Definition, Analysis & Best Practices
Customer experience is the biggest differentiator in today’s market. Find out how to make it work for your business in this practical guide.
Defining the Customer Experience Specialist: How CX Managers Can Clarify Roles & Hire for Growth
The process for hiring a customer experience specialist is broken. Find out how leaders and job seekers can fix it with three strategies.
All of Melissa Rosen’s posts
Our Customer Success Tools: How These 6 Tools Keep Us Sane
Searching for the right customer success tools for your team? Here’s our stack and why it works for us (and how it could work for you too).
10 Good Customer Service Reviews, Examples, and Lessons to Empower Your Team
Take control of your customer reviews with these 10 inspiring lessons from some of Groove’s top customers.
10 Customer Service Apps to Help Scale Your Support
This list compiles the top customer service apps to help customer service teams save time, reduce effort, and provide holistic customer support.
Customer Service Checklist: 15 Ways to Provide Exceptional Customer Service
Find out how to provide exceptional customer service using our 15-point checklist.
Customer Experience Software: 5 Questions to Guide You from a Company That Doesn’t Sell It
Searching for new customer experience software? Use these five guiding questions to find the right tool. Spoiler alert: You might already be using it.
10 Customer Service KPI Metrics You Should Be Measuring (And How to Improve Them)
Discover and hone ten customer service KPI metrics, complete with definitions, examples, and solutions to help you improve them.
What Is E-commerce Customer Service? 5 Best Practices for ‘Small’ to Beat ‘Big’
Going up against e-commerce behemoths is no easy feat. But, customer service is one of the last bastions where small absolutely crushes big.
How to Write a Customer Service Job Description to Attract Top Talent to Your Team
Craft the perfect customer service job description to find the right fit for your organization.
Customer Service Email Templates: One Response Example (to Rule Them All) & Five for Tough Situations
Download and use these email templates to navigate even the most complicated scenarios and deliver great customer service.
10 Customer Service Email Tips: Checklist & Examples for Better, Faster Support Management
Send better, faster customer service emails with these 10 tips. Plus, get a checklist with real examples to guide you.
Customer Service Tips for Small Business Owners and Startup Founders
10 must-read customer service tips for founders and small business owners who care about customer support.
Why is Customer Service Important? 11 Ways Customer Satisfaction Correlates with Business Results
When building a successful business, everything screams for attention. Within that flood, why prioritize customer service?