Melissa RosenMelissa is a content creator at Groove. Her background spans running customer support and experience at startups to running script changes on live TV shows. Her goal is to help businesses grow by offering practical and actionable ways to improve customer experience.
Melissa Rosen's favorite posts
5 Reasons To Put Customer Service First In Your Company
Great customer service matters more than ever. It generates higher customer loyalty, more revenue, and great publicity
10 Psychology Tips for Better Customer Service
People are complicated. Understanding the psychology of customer service and make it work to your advantage.
17 Email Scripts That Have Helped Us Grow Our Business (For You to Steal)
These email templates have made an impact on our bottom line, and now they’re yours.
All of Melissa Rosen’s posts
Customer Experience Analytics: Metrics, KPIs, and Reporting to Get CX a Seat at the Table
Get the 10 most valuable customer experience analytics for small-medium businesses, broken down in practical terms, with real-life examples.
Customer Marketing: Definition, Strategies, and Best Practices
Customer marketing holds the key to sustainable and economic growth. Here’s how to build a plan of action for your business.
Customer Experience: Definition, Analysis & Best Practices
Customer experience is the biggest differentiator in today’s market. Find out how to make it work for your business in this practical guide.
Defining the Customer Experience Specialist: How CX Managers Can Clarify Roles & Hire for Growth
The process for hiring a customer experience specialist is broken. Find out how leaders and job seekers can fix it with three strategies.