Len MarkidanLen used to head up marketing at Groove. Though he has now moved on to other adventures, he still likes popping in and saying hi every now and then.
Len Markidan's favorite posts
How to Write a Perfect Customer Service Auto-Reply Email
Making a great first impression on every customer who emails you with the right auto reply message
How To Deal With Bad Reviews Of Your Business Online
Bad feedback can be painful, both emotionally and financially. Here's how to respond to negative reviews of your business.
All of Len Markidan’s posts
33 Customer Service Quotes to Inspire, Spark Questions & Help Your Team Thrive
These 33 legendary customer service quotes contain wisdom to inspire you, spark questions, and help your support team deliver better service.
10 Customer Service Phrases You Should (And Shouldn’t) Be Using
Want customer service phrases that ‘guarantee success.’ They don’t exist. Instead, we’ve collected lessons from thousands of real customers.
7 Customer Onboarding Email Templates That You Can Use
Welcome your new customers with these onboarding email scripts.
Infographic: 22 Customer Support Statistics That You Need To Know
The key numbers that should drive your customer service strategy
Use This Simple Technique To Explain Complicated Concepts To Anyone
Use this to make your customers’ lives easier.
5 Lessons Your Business Should Learn From United Airlines
The company’s recent PR disaster can teach us all how to better protect our businesses.
How to Boost Online Reviews for Your Business (And Deal With the Bad Ones)
Just how important are online reviews to your business?
How to Hire an Amazing Customer Onboarding Specialist
Customer onboarding is one of your most important hires. Here’s how to get it right.
How to Improve Your Onboarding Process (With Great Customer Support)
Follow these tips to make each customer’s first experience a great one.
7 Best Practices That Your Social Media Customer Service Strategy Needs to Follow
Use these social media customer support tips to build better relationships with your customers.
Use These Survey Questions to Improve Your Onboarding and Customer Success
How to ask the right questions to point your business in the right direction.
Tidy Up Your Customer Service Setup And Start Fresh In 2017
Get your support organized and uncluttered for maximum productivity next year.