Len Markidan Posts | Groove Blog

Len used to head up marketing at Groove. Though he has now moved on to other adventures, he still likes popping in and saying hi every now and then.

Len Markidan

All of Len's posts

Customer Support · 5 Min read

Your Customers Aren’t Telling You Everything. Here’s What To Do About It.

Good customer service is more than answering the support emails your customers send. Here’s how to find the customers who need help beyond your inbox.

Customer Support · 8 Min read

The Best Tips And Tools For Managing A Remote Customer Service Team

Running a remote support team can be challenging. Here’s how to do it right.

Customer Support · 4 Min read

How A Small Touch Can Turn A Bad Customer Experience Around

When it comes to salvaging a poor customer experience, little touches can make a big impact. Here’s how.

Customer Support · 8 Min read

10 Must-Read Books for Anyone Who Does Customer Service

Customer service books to share with your customer support team and improve customer service at your company.

Entrepreneurship · 5 Min read

Should You Consider Having a Loyalty Program for Your Customers?

Lots of companies reward their customers with loyalty programs. Should yours be one of them? Read to find out.

Customer Support · 4 Min read

3 Proven Ways To Motivate Your Customer Service Team

Keeping your support employees happy and motivated is critical to your business’ success. Here’s how to do it.

Customer Support · 5 Min read

11 Customer Holiday Gift Ideas That Don’t Suck

This year, forget the lame corporate gifts, and send something awesome. Here are 11 ideas your customers will love.

Customer Support · 3 Min read

A Thanksgiving Challenge to EVERY Business: Cut the Bullshit

This year, forget the generic, corporate Facebook post about gratitude, and send a “thank you” that actually works.

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