Len MarkidanLen used to head up marketing at Groove. Though he has now moved on to other adventures, he still likes popping in and saying hi every now and then.
Len Markidan's favorite posts
How to Write a Perfect Customer Service Auto-Reply Email
Making a great first impression on every customer who emails you with the right auto reply message
How To Deal With Bad Reviews Of Your Business Online
Bad feedback can be painful, both emotionally and financially. Here's how to respond to negative reviews of your business.
All of Len Markidan’s posts
Do Customer Announcements for Minor Updates Help or Hurt Retention?
How much customer communication is too much? Here’s the answer.
Why Every Customer Interaction Matters (Even Online)
It’s easy to get complacent when you’re fielding tickets all day. Here’s a reality check.
4 Customer Research Survey Questions Your Business Can Actually Act On
The right questions make all the difference. Here are four you can start with.
The Huge Productivity Mistake That Too Many Customer Service Agents Make
This habit could be crushing your productivity. Here’s how to stop it now.
5 Free Scripts for Writing Handwritten Notes That Wow Your Customers
Want to make deep connections with your customers? Here’s how.
How Managers Can Unlock the Potential of Their Customer Service Teams
Want maximum results from your support efforts? Here’s how to get the most from your team.
The Five Best Customer Service Videos on the Internet
It’s hard to find great videos about customer support. These five all deliver.
10 Great Examples of Customer Onboarding That You Can Learn From
Your users’ first experience is absolutely critical. Here’s how to design a customer onboarding experience that will earn you loyal customers
How to Make Empathy Your Support Team’s Secret Weapon
There are a lot of “keys to success” thrown around in the support world. But there’s only one that works every time.
How to Find, Interview and Hire Your First Customer Service Agent
You’ve hit a tipping point, and you need help. Use this guide to make the best hire you possibly can
How To Empower Your Customer Service Team To Win
Hiring great people is not enough. You need to empower them to do great things. Here’s how.
A Simple Change In Perspective That Will Win You Customers For Life
Many businesses are making a big mistake when it comes to winning customer loyalty. Don’t be one of them.