Len MarkidanLen used to head up marketing at Groove. Though he has now moved on to other adventures, he still likes popping in and saying hi every now and then.
Len Markidan's favorite posts
How to Write a Perfect Customer Service Auto-Reply Email
Making a great first impression on every customer who emails you with the right auto reply message
How To Deal With Bad Reviews Of Your Business Online
Bad feedback can be painful, both emotionally and financially. Here's how to respond to negative reviews of your business.
All of Len Markidan’s posts
How Founders and CEO’s Can Create Amazing Customer Service Teams
Successful customer support starts with an extraordinary customer support team.
How to Get Your Team to Care About Customer Service
A proven process for changing company culture.
How to Launch an Irresistible Customer Loyalty Program
Tips for keeping your customers thrilled to do repeat business with you.
Why Tone of Voice Matters in Customer Service, ESPECIALLY Online
How to strike the right tone with your online customers, every time.
6 Ways to Improve the Customer Experience That You Can Start Implementing Today
Businesses who deliver a superior customer experience are the ones that will win.
How Good Customer Service Helped One Company Increase Conversions by 156%
Yes, good customer service can actually increase conversions. Here’s how.
Your Business WILL Go Through A Crisis. Are You Prepared?
Every business runs into bumps in the road. Here’s how to get ready.
Customer Data: What Can You Actually Do With It?
Are you sitting on lots of metrics, but struggling to act on them? Start here.
7 Tips for Delivering Memorable Live Chat Customer Service
How to Build Customer Loyalty in Real-Time
The Most Important Customer Service Metric That Most Businesses Ignore
How to Calculate Your First Contact Resolution Rate, and Why You Need to
The 10 Golden Rules of Customer Service
Follow these customer service rules to make better decisions and keep your customers happy.
Should You Hire Customer Service Agents in Different Time Zones?
Many of your online customers might be in different time zones. Do you need to be there, too?