Bloo.ie started delivering 24/7 support with Groove.
Blooie is an online platform that lets online retailers engage with their website visitors and customers.
With five employees sharing customer service duties, the company needed a tool that would make collaboration simple and straightforward.
Groove lets us assign tickets to anyone on the team, or to groups of people. It’s a very easy-to-follow process.
And with Groove’s Slack integration, the team gets desktop notifications about new tickets right away, whether they’re logged in to Groove or not.
Groove’s Knowledge Base software means that Blooie’s team, based in Ireland, can deliver answers to frequently asked questions 24/7.
We’ve got customers all over the globe, so being able to offer self-help articles is a big plus. It means that our customers can get support anywhere, even when we’re asleep.Mark RyanBloo.ie