Our Wall of Love
We asked our customers “What do you love about Groove?”
Here’s what they had to say…
Our simple yet powerful helpdesk has a rating of 4.8/5 stars on G2 from our 2,000+ customers.
“I recommend Groove to many people over ZenDesk. I love the simplicity and ease of use.”
“My job is much more efficient with Groove, and the data has shown a 35% increase in productivity.”
“Groove is 500% better. Way better than ZenDesk. It looks like a personal email, not a ticket. It’s definitely a game-changer.”
“I don’t need or want all the fluff in a full-blown help desk package. I don’t have the time to figure that out.”
“Zendesk feels like something out of the late nineties. It's so painful. Groove was like a breath of fresh air.”
“Groove’s workflow just made sense, compared to the insane amount of do-it-yourself setup you had to do with Zendesk.”
“We're free to work on our business instead of babysitting the help desk software.”
“For the few times we've needed support, Groove’s team knows what they're talking about. That's always refreshing.”
“We needed a ticketing system to make sure things didn’t slip between the cracks as we scaled.”
“We went with Groove to keep it simple.”
“Groove makes it easy to connect with customers, increase sales, and limit those who stop paying for my services.”
“What we love about Groove is that we don’t have to choose between simplicity and functionality.”
“Unlike some of the other software we tried, Groove wasn't bloated with dozens of features we'd never use.”
“Groove gives us all the features we need to give awesome customer support that looks and feels just like email.”
“We appreciate the simplicity, the ease of setup, and the experience our customers have using Groove.”
“Other products included too many features and ended up being expensive overkills for us. Nothing felt right until Groove.”
“Groove is a turnkey solution that allows us to focus on serving our users instead of building unnecessary custom tools.”
“Whenever we get the same question multiple times, we turn the answer into a Knowledge Base post. Groove saves us a ton of time.”
“We love answering our customers’ emails via Groove. It's so user-friendly and I love the helpful blog posts!”
“Our users can easily find answers to their questions using our Knowledge Base without needing to wait for a response from us.”
Here’s what some customers have said since switching to Groove.
Our team handles 4-5k emails monthly. Using different inboxes for every region and agent assignments, we can now handle all the emails without a mess.
Groove’s ease of use, customer service & small business focus make it stand out above the rest.
Groove is very clean and easy to use. It allows our customer service team to tend to inbound inquiries quickly and efficiently.