G2 awards

Why we started Groove

Our founder, Alex, had a growing small business that was being held back by poor support processes - particularly multiple team members using one shared email inbox to communicate with customers at scale.

This lead to Groove - the simplest and most scalable customer happiness platform for small businesses who care about customer support and solving customer issues efficiently. See for yourself today, and try Groove for your business for free.

Learn more
Sam Parr, CEO @theHustle.co

“We manage tons of incoming queries daily, and Groove helps me and my team stay on top of things without missing a beat”

Sam Parr, CEO @theHustle.co

Geniune, Helpful Customer Happiness at Scale

Your customers want solutions, and your support teams want to help, seamlessly. You can solve both with one simple decision - by trying Groove.

Get started with a 30 Day free trial of Groove

How Groove Solves Your Biggest Customer Support Challenge

1

Turn Customer Support Agents into Superheroes

Groove enables support teams to shine by quickly and effectively solving customer challenges before they turn into major issues.

"To our customers, our support looks and feels just like email. They don’t know the difference. But for our customer support agents, Groove gives us all the features we need to give awesome customer support."

Allan Branch
Allan BranchFounder of Less Accounting
Private Notes

Private Notes

Add internal notes to your conversations to have private discussions with your teammates.

Collision Detection

Collision Detection

Easily see if somebody is already replying to a conversation to avoid embarrassing double replies.

Assignments

Assignments

By assigning conversations to specific team members, it’s always clear who is responsible for what.

@mentions

@mentions

Quickly @mention a teammate to bring them in the loop.

2

Support software that actually works

We stripped away all the clutter and clunky design elements so you can focus on providing personal customer support as your business grows.

Groove’s intuitive dashboard makes it easy for team members to organize, prioritize and solve customer problems.

"Zendesk is one of those products that I think grew too fast and just didn't think about the user experience at all. It feels like something out of the late nineties. It's so painful. Groove was like a breath of fresh air."

Josh Kohlbach
Josh KohlbachRymera
Inbox

3

Powerful integrations with mission-critical tools

Powerful integrations with tools like Shopify, Slack, Stripe, Mailchimp, and more…

See all integrations

"We use Slack, Jira, Stripe and Hubspot daily. With Groove’s native integrations we can easily stay on top of things while never leaving our Inbox!"

Anna Pilartz
Anna PilartzFounder, VisaHelp.de
Integrations

What customers are saying

 

“Streamlining our support has been invaluable to our small business. Countless hours saved with Groove.”

G2 User

G2 User

“The first helpdesk that we actually got traction on in our company.”

Sam Parr

Sam ParrCEO & Founder of The Hustle

“Thanks to our easy to use in-app Knowledge Base, our team isn't wasting time on repetitive questions anymore.”

Capterra User

Capterra User

Increase Customer Happiness at Scale

Within minutes, Groove can be that secret weapon your customer support team needs, and that your customers desire.

Get started with a 30 Day free trial of Groove

Billed Annually
Billed Monthly
Starter
$
12

per User
per Month

Perfect for small teams

Start for free
This plan includes…
  • 1 Mailbox
  • Knowledge Base
  • Web widget
  • Live chat
  • Assignments, @mentions
Plus
$
20

per User
per Month

Ideal for growing teams

Start for free
All Starter features &…
  • 5 Mailboxes
  • Reports (Full history)
  • Rules
  • API access
  • 25+ integrations
Pro
$
35

per User
per Month

Best value for larger teams

Start for free
All Plus features &…
  • 25 Mailboxes
  • Teams
  • Priority support
  • Salesforce, Hubspot, Jira Integrations
Enterprise
Custom

Made for the Enterprise

Contact Us
All Pro features &…
  • Unlimited mailboxes
  • Dedicated Success manager
  • SSO/SAML
  • Enterprise grade security
Billed Annually
Billed Monthly
Basic
$
50

/month

Up to 350 conversations/mo

+$40 for each extra 100 conversations

Start for free
  • Unlimited users
  • Unlimited channels
  • Live Chat
  • Workflows & Automations
  • API & 25+ integrations
  • Satisfaction surveys
  • Reports
  • Assign, comment, @mention
  • Email templates
  • Mobile apps
  • Full Knowledge Base
  • Dedicated success manager
  • Monthly coaching
  • Concierge onboarding
Pro
$
250

/month

2,000 conversations/mo

+$36 for each extra 100 conversations

Start for free
  • Unlimited users
  • Unlimited channels
  • Live Chat
  • Workflows & Automations
  • API & 25+ integrations
  • Satisfaction surveys
  • Reports
  • Assign, comment, @mention
  • Email templates
  • Mobile apps
  • Full Knowledge Base
  • Dedicated success manager
  • Monthly coaching
  • Concierge onboarding
Advanced
$
650

/month

5,000 conversations/mo

+$36 for each extra 100 conversations

Start for free
  • Unlimited users
  • Unlimited channels
  • Live Chat
  • Workflows & Automations
  • API & 25+ integrations
  • Satisfaction surveys
  • Reports
  • Assign, comment, @mention
  • Email templates
  • Mobile apps
  • Full Knowledge Base
  • Dedicated success manager
  • Monthly coaching
  • Concierge onboarding
Enterprise
Custom

Custom volume

 

Contact Us
  • Unlimited users
  • Unlimited channels
  • Live Chat
  • Workflows & Automations
  • API & 25+ integrations
  • Satisfaction surveys
  • Reports
  • Assign, comment, @mention
  • Email templates
  • Mobile apps
  • Full Knowledge Base
  • Dedicated success manager
  • Monthly coaching
  • Concierge onboarding