Len MarkidanLen used to head up marketing at Groove. Though he has now moved on to other adventures, he still likes popping in and saying hi every now and then.
Len Markidan's favorite posts
How to Write a Perfect Customer Service Auto-Reply Email
Making a great first impression on every customer who emails you with the right auto reply message
How To Deal With Bad Reviews Of Your Business Online
Bad feedback can be painful, both emotionally and financially. Here's how to respond to negative reviews of your business.
All of Len Markidan’s posts
The Best Tips And Tools For Managing A Remote Customer Service Team
Running a remote support team can be challenging. Here’s how to do it right.
How A Small Touch Can Turn A Bad Customer Experience Around
When it comes to salvaging a poor customer experience, little touches can make a big impact. Here’s how.
10 Must-Read Books for Anyone Who Does Customer Service
Customer service books to share with your customer support team and improve customer service at your company.
Should You Consider Having a Loyalty Program for Your Customers?
Lots of companies reward their customers with loyalty programs. Should yours be one of them? Read to find out.
3 Proven Ways To Motivate Your Customer Service Team
Keeping your support employees happy and motivated is critical to your business’ success. Here’s how to do it.
11 Customer Holiday Gift Ideas That Don’t Suck
This year, forget the lame corporate gifts, and send something awesome. Here are 11 ideas your customers will love.
A Thanksgiving Challenge to EVERY Business: Cut the Bullshit
This year, forget the generic, corporate Facebook post about gratitude, and send a “thank you” that actually works.
Why It’s OK to Fire Your Bad Customers
Most customers are a pleasure to deal with, and keeping them happy helps your business grow. Here’s how to handle those who do nothing but cost you money.
Using the Right Tone: What Louis C.K. Can Teach Us About Customer Service
In customer service, what you say doesn’t matter nearly as much as what your customers hear. Use these tone tips to make sure your customers feel good about doing business with you
How to Charge 2x–10x More Than Your Competitors
Want to charge more than your competition? Learn how to optimize your customer experience to make your customers happy to pay more.
5 Things CEOs and Founders Need to Know About Good Customer Service
Customer happiness comes from the top down. Here are five important tips to make sure your support team — and your business — succeeds.