Ilia Markov's favorite posts
10 Great Examples of Customer Onboarding That You Can Learn From
Your users’ first experience is absolutely critical. Here’s how to design a customer onboarding experience that will earn you loyal customers
10 Customer Retention Strategies to Implement Today
Bringing in new customers is hard, but losing them is easy (and costly). Here are 10 customer retention strategies you need to use.
How To Deal With Uncooperative Co-Workers
Teammates who refuse to help can get in the way of your whole company’s success. Here’s how to deal with coworkers who ignore you.
All of Ilia Markov’s posts
Automation: The Secret to Personalized Customer Service
Used wisely, automated customer service allows you to achieve the hardest thing in customer service—provide personal support at scale
Checklist: Creating a Winning Customer Service Experience for E-commerce Businesses
Great customer service experience is the only way online merchants can survive in the world of Amazon. Improve yours with our simple checklist
Customer Testimonials: Where, When, and How to Use Compelling Stories to Build Trust and Credibility
Learn how to create and use compelling customer stories to build credibility and turn more prospects in loyal customers
The Manager’s Guide to Payroll and Taxes for Remote Workers
If you have hired or are considering hiring remote workers, this guide into payroll and taxes will be invaluable for your business.
Content Distribution: The Missing Piece in Your Marketing Strategy
As it becomes harder to market a business through blogging, content distribution becomes increasingly important. Learn how to do it right
The Little Big Guide to E-commerce Customer Service
In a world where setting up an e-commerce shop takes just a few minutes, great customer service is the only way to differentiate.