Elen VeenpereElen is an alum of Groove's content marketing team. She’s passionate about typing, overly complicated spreadsheets, and drinking disgusting amounts of coffee.
Elen Veenpere’s favourite posts
How to Write a Customer Service Job Description That Attracts Top Talent
Hiring the best support pros starts with a great job description. Learn how to write one with examples from Buffer, Slack, and others
A Real Example of How to Handle an Angry Customer Service Complaint on Social Media
In this blog post you'll learn how to deal with angry customers by using Disney's H.E.A.R.D. approach (and you'll see it in action!)
The Ultimate Guide to Customer Service Training
Use these tips to create a customer service training program that turns new hires and seasoned pros alike into masters of support.
All of Elen Veenpere’s posts
The 10 Best Customer Service Tips for 2019
Great customer service is the shortest path to the hearts of your customers. Follow these tips to build an organization driven by it.
5 Customer Service Email Templates for Tough Situations
Download and use these email templates to navigate even the most complicated scenarios and deliver great customer service
How to Help Your Team Switch to New Customer Support Software
No one ever said, "I love trying new team support software" but that doesn't mean that getting your team on board is impossible.
How to Choose the Right Software for Customer Support
Find customer software that allows you to maximize your support efforts and brings your closer to your base
5 Signs That You Should Stop Using Email for Support
How to know when it's time to look for another solution for customer service email management.
5 Tips For Getting More Done Without Growing Your Support Team
Five things you can immediately start doing to free up your support team’s time and energy to increase their productivity
5 Reasons To Put Customer Service First In Your Company
Great customer service matters more than ever. It generates higher customer loyalty, more revenue, and great publicity
Burnout in Customer Service: Tips for Staying Sane
When it comes to customer service burnout, we've seen it all. These are best tips on how to deal with burnout before it...burns your business
Customer Surveys 101: Tips For Result-Focused Questions
5 tactics to make sure that your customer surveys not only create actual value for your company, but are also painless and fun to fill out
Customer Service Glossary: Words and Phrases to Know
Putting together a customer service glossary for your company will help you streamline your processes and keep everything running smoothly
Net Promoter Score: What Is It and Why Do You Need It?
What Net Promoter Score is, why you should care about it, and what to do when it’s not looking as good as you’d like it to
5 Tips for Hiring Remote Customer Support Agents
Everything we've learned about hiring remote support from our experience as a fully distributed customer support company.