Elen VeenpereElen is an alum of Groove's content marketing team. She’s passionate about typing, overly complicated spreadsheets, and drinking disgusting amounts of coffee.
Elen Veenpere's favorite posts
A Real Example of How to Handle an Angry Customer Service Complaint on Social Media
In this blog post you'll learn how to deal with angry customers by using Disney's H.E.A.R.D. approach (and you'll see it in action!)
All of Elen Veenpere’s posts
How to Create a Knowledge Base: Building Self-Service for Customer Support
Learn how to create a knowledge base from the ground up that your customers will love.
Customer Success: Your Next Growth Engine
Customer success is not a fad, it's a neccessity. It nurtures customer loyalty and retention. Learn how to harness it to grow your business.
“What Does Customer Service Mean To You?”
"What does customer service mean to you" is one of the most common questions you'll hear in a job interview. Learn how to nail the answer
The Top 5 Leadership Qualities a First-Time Founder Should Practice
Very few of us are "natural-born leaders". Luckily, the essential leadership qualities needed to be successful can be learned and developed.
How to Help Your Team Switch to New Customer Support Software
No one ever said, "I love trying new team support software" but that doesn't mean that getting your team on board is impossible.
5 Signs That You Should Stop Using Email for Support
How to know when it's time to look for another solution for customer service email management.
5 Tips For Getting More Done Without Growing Your Support Team
Five things you can immediately start doing to free up your support team’s time and energy to increase their productivity
5 Reasons To Put Customer Service First In Your Company
Great customer service matters more than ever. It generates higher customer loyalty, more revenue, and great publicity
Burnout in Customer Service: Tips for Staying Sane
When it comes to customer service burnout, we've seen it all. These are best tips on how to deal with burnout before it...burns your business
Customer Surveys 101: Tips For Result-Focused Questions
5 tactics to make sure that your customer surveys not only create actual value for your company, but are also painless and fun to fill out
Definition of Customer Service: A Glossary of Over 60 Words and Phrases to Simplify Support
Answering, “What is customer service?” is just the tip of the clarity-giving power a shared language creates for your business’ support.
Net Promoter Score: What Is It and Why Do You Need It?
What Net Promoter Score is, why you should care about it, and what to do when it’s not looking as good as you’d like it to