Customer Support · 5 Min read
These five elements of customer service lay the foundation for company growth, client success, and customer happiness at growing small businesses.
Melissa Rosen CX Lead & Content Creator @Groove
Customer Support · 8 Min read
Small and scrappy doesn’t have to mean inefficient. Find out how and when it’s time to move from Gmail to a real Shared Inbox.
Customer Support · 7 Min read
Learn how to use your customer support software as a catalyst for growth.
Customer Support · 11 Min read
Eight ways we managed to save money, time, and customers by keeping support in-house.
Customer Support · 10 Min read
Nine real customer success strategies we use at Groove, along with templates to set them up yourself.
How we built a highly effective (and super lean) remote support team.
Customer Support · 6 Min read
Onboarding employees to new customer support software can be a challenge. This guide will help you conquer it.
Craft the perfect customer service job description to find the right fit for your organization.
Customer Support · 9 Min read
Download and use these email templates to navigate even the most complicated scenarios and deliver great customer service.
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