Customer Support · 14 Min read
Let’s explore a comprehensive answer—backed by data, five timeless sources, and 11 qualities of exceptional support—to, “What is good customer service?”
Customer Success Manager @Groove
Customer Support · 8 Min read
Take control of your customer reviews with these 10 inspiring lessons from some of Groove’s top customers.
CX Lead & Content Creator @Groove
Customer Support · 6 Min read
These 33 legendary customer service quotes contain wisdom to inspire you, spark questions, and help your support team deliver better service.
Customer Support · 7 Min read
Despite its small size, your email auto-reply can be powerful. Here’s a personalized sample template that feels human, even if it’s not.
Customer Support · 4 Min read
Find out how to provide exceptional customer service using our 15-point checklist.
Customer Support · 5 Min read
Whether you’re hiring for your first customer service representative or...
Customer Support · 9 Min read
10 must-read customer service tips for founders and small business owners who care about customer support.
Customer Support · 16 Min read
Discover what, why, and how to automate customer service, without losing the personal touch—nor hefty investments in AI and supercomputers.
Customer service experience goes beyond call centers and emails. Learn how to leverage great customer service experiences to drive business growth.
Subscribe to our newsletter.
250,000 of your peers are already in the know.
Try searching for