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Customer Support · 11 Min read

Everything you need to understand customer support, how to create a great team, and foster amazing customer experiences for your brand.

Lisa Foster Head of Support & Success @Groove

Customer Support · 12 Min read

We'll show you how to provide consistent quality training to improve customer experience.

Lisa Foster Head of Support & Success @Groove

Customer Support · 10 Min read

Customer success equals business success. Implement these strategies to see the benefits.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 11 Min read

Looking to learn more about online chat support? We've broken down the benefits, implementation guidelines, and more.

Erika Trujillo Customer Success Manager @Groove

Customer Support · 7 Min read

Wondering what a true customer service oriented business is? We break it down along with the pros and cons associated with this approach.

Erika Trujillo Customer Success Manager @Groove

Customer Support · 10 Min read

We’ll take a closer look at e-commerce support, complete with advice and tips to take your customer service to the next level.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 10 Min read

We breakdown the basics of live chat support and how to choose the best software for your business.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 5 Min read

These five elements of customer service lay the foundation for company growth, client success, and customer happiness at growing small businesses.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 8 Min read

Small and scrappy doesn’t have to mean inefficient. Find out how and when it’s time to move from Gmail to a real Shared Inbox.

Melissa Rosen CX Lead & Content Creator @Groove