Founder's Journey · 5 Min read
And how, as a result, we’re having more fun than...
CEO & Founder @Groove
Founder's Journey · 8 Min read
The 5 steps we took to turn Groove around when the company was headed toward failure
Founder's Journey · 7 Min read
The story of Groove's darkest months: how we got here and how we came up with a plan to turn things around.
Customer Support · 10 Min read
The process for hiring a customer experience specialist is broken. Find out how leaders and job seekers can fix it with three strategies.
CX Lead & Content Creator @Groove
Learn how to create a knowledge base from the ground up that your customers will love.
Customer Support · 8 Min read
Customer success is not a fad, it's a neccessity. It nurtures customer loyalty and retention. Learn how to harness it to grow your business.
Not sure what tiered support and swarming are? Not sure which approach is right for your team? No worries, we have all the answers for you.
Elen Veenpere & Lesley Yarbrough
Groove featured contributors
We've shared lessons from thousands of customer support conversations to highlight 10 phrases to help you have easier support conversations.
Customer Support · 7 Min read
When it comes to customer service burnout, we've seen it all. These are best tips on how to deal with burnout before it...burns your business
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