Customer Support · 5 Min read
5 tactics to make sure that your customer surveys not only create actual value for your company, but are also painless and fun to fill out
Answering, “What is customer service?” is just the tip of the clarity-giving power a shared language creates for your business’ support.
Customer Support · 7 Min read
Everything we've learned about hiring remote support from our experience as a fully distributed customer support company.
Customer Support · 8 Min read
People are complicated. Understanding the psychology of customer service and make it work to your advantage.
Entrepreneurship · 7 Min read
Impatience is one of the deadliest mistakes in business. Here’s how to control it.
CEO & Founder @Groove
Customer Support · 13 Min read
Customer onboarding is one of your most important hires. Here’s how to get it right.
Use these social media customer support tips to build better relationships with your customers.
Customer Support · 6 Min read
Successful customer support starts with an extraordinary customer support team.
It’s easy to get complacent when you’re fielding tickets all day. Here’s a reality check.
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