Customer Support · 9 Min read
10 must-read customer service tips for founders and small business owners who care about customer support.
Melissa Rosen CX Lead & Content Creator @Groove
Customer Support · 16 Min read
Discover what, why, and how to automate customer service, without losing the personal touch—nor hefty investments in AI and supercomputers.
Erika Trujillo Customer Success Manager @Groove
Customer Support · 7 Min read
Customer service experience goes beyond call centers and emails. Learn how to leverage great customer service experiences to drive business growth.
Founder's Journey · 5 Min read
And how, as a result, we’re having more fun than...
Alex Turnbull CEO & Founder @Groove
Founder's Journey · 8 Min read
The 5 steps we took to turn Groove around when the company was headed toward failure
Founder's Journey · 7 Min read
The story of Groove's darkest months: how we got here and how we came up with a plan to turn things around.
Customer Support · 10 Min read
The process for hiring a customer experience specialist is broken. Find out how leaders and job seekers can fix it with three strategies.
Learn how to create a knowledge base from the ground up that your customers will love.
Customer Support · 8 Min read
Customer success is not a fad, it's a neccessity. It nurtures customer loyalty and retention. Learn how to harness it to grow your business.
Elen Veenpere
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