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81 posts found for “skills improve”

Customer Support · 5 Min read

How Live Chat for Customer Support Can Boost LTV?

Customer acquisition is expensive and time-consuming, while the markets are...

Vlad Falin

Customer Support · 7 Min read

5 Things CEOs and Founders Need to Know About Good Customer Service

Customer happiness comes from the top down. Here are five important tips to make sure your support team — and your business — succeeds.

Len Markidan

Customer Support · 5 Min read

Debunking the Myth: Why AI Enhances, Not Replaces, Human Customer Support

As stories of AI chatbots replacing entire customer support teams...

Vlad Falin

Content Marketing · 6 Min read

How AI Is Going to Revolutionize Customer Support!

Artificial Intelligence (AI) is reshaping the world at an unprecedented...

Vlad Falin

Customer Support · 8 Min read

Customer Advocacy through Customer Support: Lower Churn, Higher Loyalty

Customer acquisition is difficult. Its costs time and money to...

Vlad Falin

Customer Support · 6 Min read

AI Customer Service: How To Start?

ChatGPT was released around 12 months ago, yet for many...

Vlad Falin

Customer Support · 7 Min read

Better Customer Relations = Profit Growth

Improving your customer relations can be business-changing. Lower churn, higher LTV and more raving fans!

Vlad Falin

Customer Support · 8 Min read

Why It’s OK to Fire Your Bad Customers

Most customers are a pleasure to deal with, and keeping them happy helps your business grow. Here’s how to handle those who do nothing but cost you money.

Len Markidan

Customer Support · 9 Min read

Customer Service Interviewing Questions (for Managers and Candidates)

Here you’ll find questions from both perspectives: what you should ask as a prospective employee, and what employers should expect to hear when they conduct a job interview.

Erika Trujillo Customer Success Manager @Groove