Blog Product

Message Forwarding,
Cc/Bcc & Social Profiles

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Forwarding Messages into Groove

A super popular request. Now it's easy to manage any support requests sent outside Groove.

For example, your customer Chris emails a bug report to your personal email address. Clearly you want to keep track of this message in Groove so it doesn't fall through the cracks. Instead of manually creating a new ticket to track the issue, simply forward the message to your support email address. We'll do all the work and create a new ticket within your Groove Dashboard.

Add text to the top of the message and this will be added to Groove as a private note.

forward emails to helpdesk

Rich Social Profiles

Knowing your customers is one of the most important things for your business. With the addition of social profiles, Groove instantly pulls in any public information about your customers. You can see a customer's entire social profile next to every ticket.

customer social profiles

Cc / Bcc

To say seeing who you're responding too is important would be an understatement. Never get caught with your pants down again :) We've added Cc/Bcc functionality so whenever a recipient is added to a ticket we'll let you know. Just like email, you can then decide to reply to all or remove them from the message.

Cc/Bcc on tickets

Go ahead and give these try. We think you're going to love them.

P.S. - We're super stoked about a few major announcements we have up our sleeve. Lot's more to come... stay tuned.

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