How to create a customer-centric mindset to power every business decision.
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There are many channels that you can use to help your customers. This article will help you choose which ones are best for you.
In customer service, higher productivity means happier customers. Here are six unusual tips on how to work smarter.
Customer Support · 5 Min read
Delivering personalized customer service makes a huge difference. Here’s how to do it right. The results will be instantaneous.
Rather than dealing with the same problems over and over, here’s how to prevent them from ever happening again.
Customer Success is the foundation of our growth. Here’s how we track and improve on it to keep growing.
CEO & Founder @Groove
Customer Support · 8 Min read
Bringing in new customers is hard, but losing them is easy (and costly). Here are 10 customer retention strategies you need to use.
Customer Support · 7 Min read
Some companies offer support as a “feature” that gets better when customers pay for it. Here’s why that’s a mistake.
Good customer service is more than answering the support emails your customers send. Here’s how to find the customers who need help beyond your inbox.
Running a remote support team can be challenging. Here’s how to do it right.
An inside look at workplace culture for highly-productive, lean teams.
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