Product Update: New iOS App

Product Update: New iOS App

A fully usable customer support app on-the-go.

We’re excited to announce the launch of our new iOS app! 🎉

We built the new Groove iOS app from the ground up to empower your team to provide awesome customer support on-the-go.

The app embraces platform-specific guidelines, so it’ll feel right at home between your other iOS apps. At the same time, you’ll get all the same functionality and ease-of-use that you’re used to from the Groove website.

What’s included?

The app includes everything you need to reply to your customers’ email and widget conversations (we’re adding support for Twitter and Facebook conversations soon!).

You’ll find all the features you’re used to from Groove’s web app:

  • View, reply, and forward messages
  • Add notes
  • @Mention colleagues
  • Create, edit, and add tags to conversations
  • Change assignee
  • Collision detection

Plus, the mobile app includes the new Inbox Sidebar, giving you access to more contact information and customer details.

To read more about what’s possible, see our Knowledge Base article: Groove iOS App Overview.

What’s next?

For our second phase of development, we’ll be adding additional features to the mobile app to make it even more powerful. We’ll start with the ability to search for and insert canned replies.

Immediately after, we’re going to kick off work on our new Android app. With the iOS app laying the groundwork, we expect the Android app to be available within the next few months.

The iOS app can be downloaded from the App Store, and is available for free for anyone with an existing Groove account.

Let us know your thoughts!

Grow Blog
Nick McCreath

Nick is our Chief Product Officer and Co-founder here at Groove. He’s gotten away without being active on social media for like… ever. But we’re trying to get him out of his spreadsheets and Trello boards and into the world more. Help us out by following him or sending him a note over on Twitter. You can also connect with him on LinkedIn.

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