Groove Gets a Mobile Web App!

Groove Gets a Mobile Web App!
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You read that right.

It’s been a long time coming, and today we are very excited to release our mobile web app into public beta!

Since it is a mobile web app, it can be accessed from any mobile device right in your browser. To get to the app, click here or go to mobile.groovehq.com and log in.

The app is in beta, which means that there are still a few rough edges and features we’re working on adding, but the the core functionality is ready to go.

What You Can Do

From the app, you can navigate between all of your folders, view tickets, and take certain actions.

The actions that are currently supported are:

  • Assign to groups or agents
  • Reply and add private notes
  • @mention for private notes
  • Add star priority
  • Insert canned replies
  • Snooze
  • Delete
  • View original message headers
  • Bulk actions on tickets

Bulk actions can be taken from the ticket list view by tapping the bulk selector icon at the top of the page and then tapping the tickets you want to select. From there you can assign, change status, star, snooze, or delete the tickets.

Features That Are Coming Soon

Over the next few weeks we will be adding more features and enhancements to the mobile web app. These include:

  • Adding labels
  • Forwarding tickets
  • Attachments for tickets
  • New ticket form
  • Undo send
  • Rich text formatting
  • Merging tickets from both the ticket page and list view
  • Push notifications (Android)

How To Report Bugs

Given that the mobile web app is in beta, there will probably be bugs and other little quirks that you notice. If you do come across anything, please send an email to support@groovehq.com with “Mobile” in the subject.

We look forward to hearing your feedback!

Lesley Yarbrough
Lesley Yarbrough Lesley is the head of support at Groove. Her specialties include troubleshooting bugs, tracking trends, and finding the perfect GIF for any given occasion.