The shared inbox for when you outgrow email

In the beginning, email is fine for support, but as you grow it becomes impossible to keep track of everything and manage your team.

Email doesn’t scale, but luckily Groove does.

Start a free trialBook a Demo

*No credit card required

Groove Shared Inbox
Mask Created with Sketch.
Centralized communication

Everything in one place

No matter how you talk with your customers (email, social media, chat, or the phone), easily keep track of it all in our intuitive dashboard.

  • Facebook icon
  • Phone icon
  • Gmail icon
  • Twitter icon
  • Email icon
Collaboration

Start collaborating with
your team

Everything you need to know who is working on what and get the answers you need, without stepping on anybody's toes.

  • Assignments | Groove Shared Inbox
    Assignments

    By assigning conversations to specific team members, it’s always clear who is responsible for what.

  • Internal notes | Groove Shared Inbox
    Private Notes

    Add internal notes to your conversations to have private discussions with your teammates.

  • Collision Detection | Groove Shared Inbox
    Collision Detection

    Easily see if somebody is already replying to a conversation to avoid embarrassing double replies.

  • @Mentions | Groove Shared Inbox
    @mentions

    Quickly @mention a teammate to bring them in the loop.

Allan Branch, founder of Less Accounting
LessAccounting logo

“To our customers, our support looks and feels just like email. They don’t know the difference. But for our customer support agents, Groove gives us all the features we need to give awesome customer support.”

Allan Branch, Founder of Less Accounting
Automation

Streamline your support

Our automations get rid of the busywork so you can pay more attention to your customers.

Rules icon
Rules

Speed up your workflow by using rules to automatically route new conversations.

Tagging icon
Tagging

Organize conversations or tag them for future reference, just like you do with email.

Canned Replies icon
Canned Replies

Keep answers to common questions at your fingertips to easily insert them into conversations.

Custom Folders icon
Custom Folders

Create custom views for certain types of conversations to suit your workflow.

Reporting

Reporting, that helps you improve
consistently

Stay on top of the most important metrics to help you manage your team.

  • Conversations
    Report

    Speed up your workflow by using rules to automatically route new conversations.

  • Performance
    Report

    See what your team is doing well and where they could use some help.

  • Happiness
    Report

    A deep dive into customer sentiment.

  • Company
    Report

    A detailed break down of agent and team performance.

Conversations Report | Groove Shared Inbox
Conversations Report | Groove Shared Inbox
Performance Report | Groove Shared Inbox
Happiness Report | Groove Shared Inbox
Company Report | Groove Shared Inbox
Mobile App | Groove Shared Inbox
mobile

All on the go

Our web app gives you the full power of Groove on any smart phone.

Integrations

Seamlessly integrate with the apps you already use

Groove connects with hundreds of apps to simplify your team's workflow.

See all integrations
  • Github icon
  • Messenger icon
  • Olark icon
  • Slack icon
  • Stripe icon
  • Trello icon
  • Atlassian iconComing Soon
  • Mailchimp icon
  • Shopify icon
  • Asana iconComing Soon
API icon
Customize Groove with our API

Adapt Groove to your specific use-cases with our full-featured API.

Read More

The simple way to manage support

Everything you need to keep things organized and make your team more productive

Customer History icon
Customer History

See the full support history of every customer at a glance, without having to search.

Assignments icon
Assignments

By assigning conversations to specific teammates, it’s always clear who is responsible for what.

Statuses icon
Statuses

Know where every conversation stands by marking it as Open, Snoozed, or Closed.

Reporting icon
Reporting

Stay on top of the most important customer support metrics.

Internal notes icon
Private Notes

Collaborate behind the scenes with notes that only you and your team can see.

Collision Detection icon
Collision Detection

Easily see if a teammate is already replying to a conversation to avoid embarrassing double replies.

Integrations icon
25+ Integrations

Integrate with the tools your team knows and loves like Slack, Olark, Zapier, and many more.

Canned Replies icon
Canned Replies

Keep answers to common questions at your fingertips to easily insert them into conversations.

Rules icon
Rules & Automation

Speed up your workflow by using rules to automatically route new conversations.

try it out for free

Empower your customer support team

Start using Groove today with our 14-day free trial

Start a free trial

*No credit card required