In the beginning, email is fine for support, but as you grow it becomes impossible to keep track of everything and manage your team.
Email doesn’t scale, but luckily Groove does.
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No matter how you talk with your customers (email, social media, chat, or the phone), easily keep track of it all in our intuitive dashboard.
Everything you need to know who is working on what and get the answers you need, without stepping on anybody's toes.
By assigning conversations to specific team members, it’s always clear who is responsible for what.
Add internal notes to your conversations to have private discussions with your teammates.
Easily see if somebody is already replying to a conversation to avoid embarrassing double replies.
Quickly @mention a teammate to bring them in the loop.
Our automations get rid of the busywork so you can pay more attention to your customers.
Speed up your workflow by using rules to automatically route new conversations.
Organize conversations or tag them for future reference, just like you do with email.
Keep answers to common questions at your fingertips to easily insert them into conversations.
Create custom views for certain types of conversations to suit your workflow.
Stay on top of the most important metrics to help you manage your team.
Our web app gives you the full power of Groove on any smart phone.
Groove connects with hundreds of apps to simplify your team's workflow.
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Adapt Groove to your specific use-cases with our full-featured API.
Everything you need to keep things organized and make your team more productive
See the full support history of every customer at a glance, without having to search.
By assigning conversations to specific teammates, it’s always clear who is responsible for what.
Know where every conversation stands by marking it as Open, Snoozed, or Closed.
Stay on top of the most important customer support metrics.
Collaborate behind the scenes with notes that only you and your team can see.
Easily see if a teammate is already replying to a conversation to avoid embarrassing double replies.
Integrate with the tools your team knows and loves like Slack, Olark, Zapier, and many more.
Keep answers to common questions at your fingertips to easily insert them into conversations.
Speed up your workflow by using rules to automatically route new conversations.
Start using Groove today with our 14-day free trial
Start a free trial*No credit card required
