The Secret to Customer Happiness
Genuine, 1:1 conversations with your customers at scale. Less time reacting to support emails, more time helping your customers achieve their desired outcomes.
“Streamlining our support has been invaluable to our small business. Countless hours saved with Groove.”
“The first helpdesk that we actually got traction on in our company.”
“Thanks to our easy to use in-app Knowledge Base, our team isn't wasting time on repetitive questions anymore.”
Organize everything in one place
Groove makes it easy to collaborate and use all your tools in one place:
- Connect your Gmail or forwarded email to your Shared Inbox
- Stay in the loop with notifications in Slack
- Connect your Shopify or Stripe account
- Stay on top of your social media conversations with Facebook integrations
2,000 small businesses have already made the switch.
Equip your team to solve customer issues, faster
Whether you have a team of 5 or 50, Groove keeps everyone on the same page so nothing slips through the cracks.
Assignments
By assigning conversations to specific team members, it’s always clear who is responsible for what.
Private Notes
Add internal notes to your conversations to have private discussions with your teammates.
Collision Detection
Easily see if somebody is already replying to a conversation to avoid embarrassing double replies.
@mentions
Quickly @mention a teammate to bring them in the loop.
“With Groove, we've seen a 20% decrease in support volume, a 46 minute faster response time and our happiness score is up to 89%.”
Jared Morris, Customer Success Manager
Save time with automations
Our automations get rid of the busywork so you can pay more attention to your customers.
- Speed up your workflow with Rules
- Organize conversations through Tags
- Keep answers to common questions with Instant Replies
- Use Smart Folders to create custom views for certain types of conversations
Centralized dashboard to Track KPI’s
Simple, intuitive reporting to help you and your team get better at support.
- Inbox & performance metrics
- Team analytics
- Conversation insights
- Unlimited reporting history
Mobile ready when you hit the road
Collaborate with your team and reply to emails wherever you are.
2,000 small businesses have already made the switch.
Supercharge Groove with powerful integrations
Groove connects with hundreds of apps to supercharge your team's workflow.
See all integrations
The simple way to manage support
Everything you need to keep things organized and make your team more productive
Customer History
See the full support history of every customer at a glance, without having to search.
Assignments
By assigning conversations to specific teammates, it’s always clear who is responsible for what.
Statuses
Know where every conversation stands by marking it as Open, Snoozed or Closed.
Reporting
Stay on top of the most important online customer support metrics.
Private Comments
Collaborate behind the scenes with comments that only you and your team can see.
Collision Detection
Easily see if a teammate is already replying to a conversation to avoid embarrassing double replies.
25+ Integrations
Integrate with the tools your team knows and loves like Slack, Zapier, and many more.
Instant Replies
Keep answers to common questions at your fingertips to easily insert them into conversations.
Rules & Automation
Speed up your workflow by using rules to automatically route new conversations.
