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30 day money-back guarantee
30 day money-back guarantee on paid plans.
- No credit card required
- Full access to all features
- Cancel at anytime
- Up to 3 users
- 2 Channels
- 15 days Search History
- @Mentions with Notes
- Teamate Assignments
- Tagging
- Snoozing
- Following
- 5 Smart Folders
- 3 Instant Replies
- 1 Knowledge Base
- 1 Help Widget
Per user
Per month
- Up to 5 users
- 5 Channels
- 6 months Search History
- @Mentions with Notes
- Teamate Assignments
- Tagging
- Snoozing
- Following
- 5 Smart Folders
- 5 Rules
- 10 Instant Replies
- 1 Knowledge Base
- 1 Help Widget
Per user
Per month
- Up to 15 users
- 10 Channels
- Unlimited Search History
- Unlimited Rules
- Unlimited Instant Replies
- Advanced Rules
- Instant Reply Actions
- Unlimited Knowledge Bases
- 20+ Integrations
- Reports
- Unlimited Help Widgets
- Satisfaction Ratings (CSAT)
- API & Webhooks
- Custom Profile
- 20 Smart Folders
Per user
Per month
- Up to 50 users
- Unlimited Channels
- Time Based Rules
- Round Robin with Load balancing
- Priority support
- Teams
- Data exports
- Custom Fields
- Unlimited Smart Folders
- Premium integrations
- Unlimited users
- Unlimited Channels
- Custom integrations
- Quarterly trainings
- SSO / SAML & Audit Logs
- Dedicated account manager







































Our simple yet powerful helpdesk has a rating of 4.7/5 stars on G2 from our 2,000+ customers.

All the power, without the cost
Stop over paying for bloated help desk software.
- 10 Agents
- 1 Agent
- 5 Agents
- 10 Agents
- 25 Agents
average you’ll pay…
- $2,472 per year less
- $1,188 per year less
- $1,236 per year less
- $2,472 per year less
- $6,192 per year less
- $120/mo
- $12/mo
- $60/mo
- $120/mo
- $300/mo

- $200/mo
- $20/mo
- $100/mo
- $200/mo
- $500/mo

- $190/mo
- $19/mo
- $95/mo
- $190/mo
- $475/mo
- $590/mo
- $295/mo**
- $295/mo
- $590/mo
- $1,475/mo

Features by plan
Free | Standard | PremiumStart free trial | Advanced | Enterprise |
Channels | 2 | 5 | 10 | Unlimited | Unlimited |
Email inboxes | 1 | 5 | 10 | Unlimited | Unlimited |
Instagram Direct Messages | |||||
Facebook Messenger | |||||
Live Chat | |||||
Call logging | |||||
Web widget with contact form & Knowledge base | 1 | 1 | Unlimited | Unlimited | Unlimited |
Android & iOS app |
Conversation Statuses | |||||
Handy "All inboxes" view | |||||
Teammate Assignment | |||||
Collision Detection | |||||
Internal notes with @mentions | |||||
Teams | |||||
Follow conversations | |||||
Agent availability |
Search history | 15 days history | 6 months history | Unlimited | Unlimited | Unlimited |
Custom Smart Folders | 5 | 5 | 20 | Unlimited | Unlimited |
Conversation Tags | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
Conversation Snoozing | |||||
Open tracking | |||||
Satisfaction Ratings (CSAT) | |||||
Spam & Blacklist handling | |||||
Customer overview with custom fields | |||||
Conversation history | |||||
Customer notes | |||||
Merge conversations | |||||
Custom Profile | |||||
Custom Fields | |||||
Custom Auto-replies | |||||
Custom signatures | |||||
Slack notifications | |||||
Undo send | |||||
Keyboard shortcuts | |||||
Custom SMTP sending |
Instant replies | 3 | 10 | Unlimited | Unlimited | Unlimited |
Instant reply actions | |||||
Rule templates | 5 | Unlimited | Unlimited | Unlimited | |
Interaction Escalation | |||||
SLA's | |||||
Custom Rule builder | |||||
Time based rules | |||||
Round Robin assignment | |||||
Loadbalancing |
Reporting history | 30 days | Unlimited | Unlimited | Unlimited | |
Average conversations & resolutions | |||||
First response times | |||||
Tag reporting | |||||
Total customers helped | |||||
Average resolution time | |||||
Productivity reports | |||||
Performance Reports | |||||
Customer happiness |
Brandable chat widget for Web and Mobile | |||||
End user identification | |||||
User and visit info | |||||
Transcripts | |||||
Email continuation | |||||
Round robin routing with load balancing | |||||
Maximum conversation handling | |||||
Unattended message handling | |||||
Welcome bot | |||||
No online agent automations | |||||
Hide teammate avatar from participants | |||||
Chat availability settings |
Rich text editor | |||||
Optimized, ready-to-use themes | |||||
Mobile ready | |||||
Groove Inbox integration | |||||
Knowledge Base widget | |||||
Full branding control | |||||
Use your own domain | |||||
1 Click SSL | |||||
Advanced metrics | |||||
Article rating system | |||||
SEO & Opengraph settings | |||||
White labeling | |||||
Password & IP Restrictions | |||||
Custom scripts | |||||
Google Analytics |
Contact & Business fields | |||||
Custom fields | |||||
Hubspot integration | |||||
Salesforce integration |
Two-factor authentication (2FA) | |||||
Mailbox access permissions | |||||
Teammate Roles | |||||
Audit Logs Coming soon | |||||
Account Activity Coming soon | |||||
Sessions Coming soon | |||||
Public reporting for downtime |
Remove Groove Branding | |||||
API | |||||
Data Export | |||||
Webhooks | |||||
Variables | |||||
Auto-bcc | |||||
Timezone configuration |

Frequently asked questions
Haven’t found what you’re looking for? Try the Groove Knowledge Base or .
What is a Shared Inbox? Why should we have one?
This is amazing for support and sales teams that need to all manage incoming conversations, and Groove comes with some very specific features to handle multiple users, such as:
- Powerful collaboration: Private internal notes, @mentions and collision detection which stops team members from working on the same conversation.
- Fast and powerful: Conversation states, Instant Replies, and tagging make managing conversations a breeze.
- Automations: Groove includes a powerful Rule engine that allows you to automate actions based on conditions you set.
- Conversation history: Easily see the full audit trail on a conversation of who has worked on it and what has happened on it.
- Team management: Easily manage access to each user with their own login to the Inbox and grant permissions for what they can and can’t access.
- Reporting: Easily track the performance of your team members and the team as a whole, with deep reporting.
Is my data safe with Groove?
How is Groove different from sharing a Gmail login?
In addition, we have a bunch of handy features like conversation states that and powerful tools like instant replies to use to answer similar incoming questions with just a few clicks - best of all, this includes a full audit trail to see who has worked on what with full history for that customer.
How will a Shared Inbox save my team time?
Once team members are up and running, the workload of incoming conversations is easily split between team members with no time lost on team members working on the same things.
Best of all, with Groove includes a host of features that increase the team productivity (instant replies, rules and workflows, etc...) which saves teams huge amounts of time.
Do you have a Knowledge Base tool?
Do you have a mobile app for managing conversations on the move?
How long does it take to setup our account? Can you help?
If you do need any help in the setup, or want to chat to someone to make sure your account is setup correctly our support team is available Mon-Fri and are more than happy to help!
Do you offer Live Chat?
Do you have a website widget?
- A easy contact form which funnels conversations to your Shared Inbox.
- Direct access to your Knowledge Base on every page of your site.
- Live Chat if you want customers to have direct access to your team.

Here’s what some of our customers have to say since switching to Groove.
Our team handles 4-5k emails monthly. Using different inboxes for every region and agent assignments, we can now handle all the emails without a mess.
We used Zendesk for over 6 months, and felt like we were stuck in mud. Groove feels more natural and our team has never been more productive!
I've tried Zendesk and Zoho. Groove was simplest and most price effective for a small team that multi tasks. It’s been a life saver!
Our simple yet powerful helpdesk has a rating of 4.7/5 stars on G2 from our 2,000+ customers.
